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Kia of Irvine
Irvine, CA
467 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 131 service reviews
March 01, 2026
Service advisor greeted me then proceeded with recommendations from my previous visit at dealership Service department. He explained in details and also he pointed few things which I have not even recommendations from my previous visit at dealership Service department. He explained in details and also he pointed few things which I have not even considered. He was cordial, kept me informed on the progress. Very satisfied w/ Bradley at Lia Irvine. More
by Kyeretz1
Employees Worked With
Bradley from Service
February 11, 2026
Came in and a customer relations representative came out quickly did paperwork for maintenance; waited only an hour. Daniel was polite and helpful quickly did paperwork for maintenance; waited only an hour. Daniel was polite and helpful More
by Sadek4
Employees Worked With
Daniel in service department
February 10, 2026
Service adviser Ricardo was very knowledgeable and polite. Prices are somewhat ridiculous: $85 to replace a $20 cabin filter. Really ? If you know…you know polite. Prices are somewhat ridiculous: $85 to replace a $20 cabin filter. Really ? If you know…you know More
by Jim
Employees Worked With
Ricardo / Service Advisor
February 09, 2026
I visited Kia of Irvine last Monday for routine service on my Kia Forte, which is still under factory warranty. While the service advisor, Brad, was polite and professional, the pricing I was quoted was ou on my Kia Forte, which is still under factory warranty. While the service advisor, Brad, was polite and professional, the pricing I was quoted was outrageous, unjustifiable, and deeply unethical. Here is what I was quoted — after discounts and coupons: • $89.50 for oil and oil filter change • $89.50 for cabin air filter replacement • $49.90 for engine air filter replacement That is nearly $140 just to replace two basic air filters, a service that costs a fraction of that almost anywhere else. The original estimate before discounts was over $250, which is simply absurd. This kind of pricing is not just expensive — it feels predatory. I am a low-income customer, and it was obvious from my work uniform that I am not someone with high income. Instead of fair treatment, I was presented with extremely inflated prices that appear designed to take advantage of customers who may not be familiar with standard service costs. While waiting, I checked market pricing and quickly realized how unreasonable these charges were. I immediately canceled all services except the oil change. Even that alone was overpriced, but since my car is under warranty, I had no realistic alternative. This experience left me feeling taken advantage of, disrespected, and disappointed. A dealership representing a major brand like Kia should operate with honesty, transparency, and integrity, not with pricing tactics that push customers to the edge. I strongly urge management to review these practices. Experiences like this destroy customer trust and ensure I will think twice before returning — and before recommending this dealership to anyone. More
by Mohammad
Employees Worked With
Bradly
January 31, 2026
2 1/2 for tire rotation! !! Car sat there outside office for 30 minutes while Andrew disappeared. I’m thankful for complimentary service and car wash but I won’t return to t !! Car sat there outside office for 30 minutes while Andrew disappeared. I’m thankful for complimentary service and car wash but I won’t return to this dealer unless I had too. But car wash needed to be wiped down better. Only one who told me what was going on was red headed young man. No communication from Andrew the whole time. Poor very poor customer service. More
by bkingchi6973
Employees Worked With
Andrew
January 22, 2026
At Kia of Irvine, Andrew was my service person and he got my car serviced quickly. He also suggested some additional maintenance items but he did not pressure me to have them done. my car serviced quickly. He also suggested some additional maintenance items but he did not pressure me to have them done. More
by ryardumian
Employees Worked With
Andrew
January 18, 2026
Greeted right away, offered snacks and water, service process explained, everyone very kind and attentive. Work completed on time. Service writer answered all my questions and took great care of me and m process explained, everyone very kind and attentive. Work completed on time. Service writer answered all my questions and took great care of me and my car More
by cadritagirl
Employees Worked With
Brad Brooks, service writer
January 07, 2026
Kia of Irvine does a great job of maintaining my 2017 Kia Niro. Andrew in the service department is very professional, courteous, and straightforward with explanations on what can, and will be done. Niro. Andrew in the service department is very professional, courteous, and straightforward with explanations on what can, and will be done. More
by ikemey
Employees Worked With
Andrew
