Kia of Laurel

The dealer scratch my car during a routine oil change and tire rotation. They said they would send me the video from the bay to prove they didn't scratch my car. I wanted two weeks and called, texted and ema tire rotation. They said they would send me the video from the bay to prove they didn't scratch my car. I wanted two weeks and called, texted and emailed multiple times. They never sent the video after saying they would. Now I will take legal action. More

I would not recommend Kia of Laurel based on my experience. I began the process of purchasing a vehicle on July 9 and returned on July 10 to complete everything, as instructed by our salesman. A experience. I began the process of purchasing a vehicle on July 9 and returned on July 10 to complete everything, as instructed by our salesman. After spending hours at the dealership, I signed the contract and was told everything was finalized. The next day, however, I started receiving calls from the salesman saying he needed “just one more piece of paperwork” to complete the deal. Throughout the process, I repeatedly heard statements like, “You’re good, I promise you’re good,” and “You guys are good.” Despite those assurances, the dealership later presented an alternate financing offer with a much higher interest rate after we had already signed the original contract. Communication was extremely frustrating. There were multiple times I couldn’t even get the salesman to answer or return my calls. After getting the runaround, I informed him that I would be returning the vehicle and picking up my trade-in. At that point, communication became even worse, and I received little to no response. When I arrived at the dealership to return the vehicle and retrieve my trade-in and keys, I waited for over an hour before anyone assisted me. The most concerning part of this experience is that after getting my original vehicle back, I discovered that two accidents are now showing on the Carfax report that were not there before I brought my vehicle to Kia of Laurel. This has left me with serious questions and concerns about what happened while my vehicle was in the dealership’s possession. Overall, this experience was stressful, time-consuming, and extremely disappointing. I expected transparency, honesty, and better communication throughout the process, but unfortunately, that was not my experience. More

Katy smith has been my go to girl for many years . I recently bought 2023 kia from her a few months ago. It’s always great doing business with Katy and the team there I recently bought 2023 kia from her a few months ago. It’s always great doing business with Katy and the team there More

I have bought 5 vehicles from Laurel Kia. Please go see Jenna if you want a no hassle buying experience Please go see Jenna if you want a no hassle buying experience More

I have already posted a lengthy complaint on the Facebook page of Laurel Kia, where the Owner of the Laurel Dealership had posted a letter to his Employees and the Community. My service, after a two months page of Laurel Kia, where the Owner of the Laurel Dealership had posted a letter to his Employees and the Community. My service, after a two months appointment wait, never took place. My car was at KIA for two days and was never examined by a technician. The employee at the Service Desk evidenced no customer relations skills and I don't believe she ever made eye contact with me. She was not apologetic for their failure to meet my appointment service needs or the inconvenience this caused my family and me. I don't believe she cared what I thought of her, her department or KIA in general. I would not recommend anyone purchasing a KIA vehicle from this Dealership if you expect to receive service there. Two oil changes on my vehicle thru the Laurel Ford Service Dept. were pleasant experiences. Donna Blackwell More

Horrible service department. Unfriendly and most unhelpful. Asked to speak with manager, service desk person said “I spoke with the GM and we are not taking any cars period. “. S Unfriendly and most unhelpful. Asked to speak with manager, service desk person said “I spoke with the GM and we are not taking any cars period. “. So if you buy a car her, buyer beware!!! More

Very professional and knowledgeable. ..I bought my first kia and I love it.i worked with...Jenna Evans ..I bought my first kia and I love it.i worked with...Jenna Evans More

Swift, professional service by a friendly, caring staff. I recommend Kia of Laurel and Laurel Ford. I recommend Kia of Laurel and Laurel Ford. More

Excellent customer service. Friendly and professional. Efficient and responsive to customer concerns. Waiting room was comfortable. Efficient and responsive to customer concerns. Waiting room was comfortable. More

excellent customer service. always very courteous and informative. This is my first Kia and I am impressed with Laurel Ford/Kia.. informative. This is my first Kia and I am impressed with Laurel Ford/Kia.. More