Kia of Leesburg - Service Center

My car was held for 4 days, and not all repairs Inc the service recall were finished as pre scheduled. I was called on day of pick up and told the car was completed, Inc recall. When I arrived I was told i service recall were finished as pre scheduled. I was called on day of pick up and told the car was completed, Inc recall. When I arrived I was told it was actually not complete and i could ‘simply take the car to another dealership’. I live an hour away. I was not in a rush to collect the vehicle and I told them that. Makes no sense. It also took 6 hours on day of drop off to be provided a rental car. Poor communication and customer service standards. The sales team had also promised us a level 2 charger on purchase, we received a level 1. We only realised this when we used the charger as there were no identifiable names/numbers on the charger. Very disappointed. More

Quick to get in and get an appointment for an oil change and any needed computer updates if needed and any needed computer updates if needed More

Kia of Leesburg would not repair my 2019 Sorento with only 36000 Miles on it. They said the engine was seized. And because I couldn't find my maintenance records they would not honor my warranty claim. only 36000 Miles on it. They said the engine was seized. And because I couldn't find my maintenance records they would not honor my warranty claim. More

The service advisors make sure that there is constant communication while your vehicle is being worked on. I feel the Alan is excellent. He is the reason I will continue to use this deslership communication while your vehicle is being worked on. I feel the Alan is excellent. He is the reason I will continue to use this deslership More

Very punctual and informative on every step of the process and was very honest about everything. process and was very honest about everything. More

Everyone has been very courteous and helpful. Any and all questions I have had have been addressed to my satisfaction Any and all questions I have had have been addressed to my satisfaction More

Long wait time. Was told it would be an hour or so. Took two and a half hours. Was told it would be an hour or so. Took two and a half hours. More

Service was as it should be. Met by very pleasant service rep and felt good overall. Wish I could say the same about the sales experience... Met by very pleasant service rep and felt good overall. Wish I could say the same about the sales experience... More

Good reps, quick efficient service and nice amenities and waiting room to make the wait tolerable... waiting room to make the wait tolerable... More

I already wrote my fifteen words. I hate repeating myself. This dealership is highly recommended. I hate repeating myself. This dealership is highly recommended. More