Kia of Lincoln

The gal was very nice. When she discovered that the wrong part was sent, she immediately asked if I would take what was there or wanted me to reorder. Very apologetic. I ap When she discovered that the wrong part was sent, she immediately asked if I would take what was there or wanted me to reorder. Very apologetic. I appreciate her concern. More

Worst service center ever! Took our van in on 2 separate occasions and had awful experiences both times. First time was because it was pulling hard to the left. Explained the issue to the service center and occasions and had awful experiences both times. First time was because it was pulling hard to the left. Explained the issue to the service center and they called later to tell us it just needed to be aligned. We picked it up and and paid for the alignment only to find out that the van was still pulling hard to the left. Took it in to another shop where a simple inspection of the tires uncovered the issue. One of our tires was bulging on the inner wall and needed replaced. Kia service center put my family in danger by putting us back into a vehicle with a tire that could have blown at any minute. The second time we took our van in was to get the motors on our sliding doors replaced, because it was a warrantied item it had to be replaced at a Kia service center. They damaged our inner panels removing them, did not tighten down one of the outer panels so it was protruding out, they forcefully removed and damaged a seat protector that we had on, which we had to dispose of and go buy new and they left trash in the vehicle. We will never take our vehicle to them again! We will drive an hour to Omaha to get our vehicle serviced in the future. More

If I could give zero stars, I would. I have NEVER such a horrible experience with a service department, as I have with Kia. I bought a brand new 2021 Kia K5 GT Line and not long after the clear coat started horrible experience with a service department, as I have with Kia. I bought a brand new 2021 Kia K5 GT Line and not long after the clear coat started to peel off of the front bumper. When I got my first oil change I showed Ashley in the service department and she submitted it to the warranty department. Months go by and I never heard back, I called Kia and was informed Ashley was on vacation and no one else could tell me the status of the warranty. Finally I get a call back and was told to take it to Speidel on N 27th in Lincoln. Shortly thereafter the front speaker blows and I notice the trunk is cockeyed. There was also a slow leak in the back passenger side tire. I take my car in for another oil change and showed the manager the trunk, he informed me that they would add the trunk to the warranty as a supplemental. Ok, cool. I have no problem with that. They look at my tire, stating they couldn’t find anything wrong with it to keep an eye on it. I take my car to Speidel and show them the issue with the paint and the trunk. I was told by Speidel, Kia missed a process during the clear coat application and it happens every now and again. Totally understandable. Months go by and I don’t hear a word from Kia or Speidel. During the months of silence, their seems to be an electrical short with the touch screen and the speakers. I switch from one screen to the next and the sound goes to the front drivers side speaker, or goes to the rear speakers. This crap has been going on for 7 months. Only reason is because the don’t have a rental. Now they want me to pay $250 for a rental, IF they can get one for me. VERY BAD SERVICE By the way, there was a nail in my tire. Whomever “looked” at it the first time, must have been blind. They have since fixed my tire and I haven’t had issues. More

Hands down, the worst experience of trying to purchase a new vehicle that we have ever had. Low ball on trade, refused to negotiate but instead wanted to push sales gimmicks and acted appalled when I asked new vehicle that we have ever had. Low ball on trade, refused to negotiate but instead wanted to push sales gimmicks and acted appalled when I asked to see actual numbers. I will be sending everyone I know to other Kia dealers. More

I have a 2012 Kia Sorento which completely shit off while driving down the highway on my way to work. Ended up the engine had a recall for engine failure. It was a scary and dangerous situation to say the le driving down the highway on my way to work. Ended up the engine had a recall for engine failure. It was a scary and dangerous situation to say the least that day. Well my car has now been at this dealership for a entire month and yet to be done. Took 2 weeks to diagnose and another 2 weeks to get an ok to put motor in and 4 days to repair which is beyond ridiculous. So Kia makes a crap engine outs me in a very dangerous situation the car literally just shut off and then has me out of a vehicle for over a month. All awhile each time I've called they have been short and rude. Except Ashley she has been helpful. This is beyond ridiculous and uncalled for. There are so many recalls for my car. I can not soundly buy another Kia they are not top line car manufacturers and its too dangerous to take a chance on them. More

We bought our kia Sedona this week and we had the most exciting experience and best customer experience from Mr. Luke. He was so helpful and supportive. exciting experience and best customer experience from Mr. Luke. He was so helpful and supportive. More

Service department is amazing The service department at this location is very helpful and quickly helped me find the part and get it ordered at a cost that was almost half the used The service department at this location is very helpful and quickly helped me find the part and get it ordered at a cost that was almost half the used ebay price More

Throw a rock to find anyone nicer I'm giving no stars if it will let me. If you're a girl or you don't have perfect credit even though you have a cosigner the salesman will ignore you I'm giving no stars if it will let me. If you're a girl or you don't have perfect credit even though you have a cosigner the salesman will ignore you until your co-signer shows up then they'll act like they've been your best friend the whole time. Completely wasted my time took 3 hours to offer me a deal that I said up front I wouldn't pay more than a certain amount and they doubled that, took extra time out of my day while my mom has brain cancer and they knew I was waiting to get back to her for nothing, and they only tried one place the Kia financing. Last time I bought my car there they tried everywhere to get me the lowest rate. What a total waste of time and what a bunch of quacks and their sales manager what a joke. Terrible terrible terrible terrible customer service. Insulting.! After I refused to pay the price on the car their sales manager came over to talk to me and told me that my car that is 4 years old that still under warranty is in rough condition and has been wrecked because I had to put a new mirror on it someone took it off. It's in like new condition the whole car and he was calling it wrecked and rough condition. I would never go back there after that. More

Lack of customer service in the service department Had some problems with the car when I first got it. Salesman said they would take care of it. Had to fight tooth and nail to get them to replace a def Had some problems with the car when I first got it. Salesman said they would take care of it. Had to fight tooth and nail to get them to replace a defective battery. Only had the car 2 days. Had some other issues up front and was told by the front end manager that the oil change would be taken care of at no cost to me. I told Ashley when I made the appointment to speak to the manager and have it all ready to go when I got there Monday morning to drop the car off. Again the ball was dropped. She had 2 days to speak to the manager and nothing got done. Was told that she would call me back after she spoke to the manager. 3 days later and I’m still waiting for the phone call back. I refuse to take the car back to the service department here. I don’t care if it’s covered under warranty or not. I will take it elsewhere where I know I won’t get screwed. More