Kia of Lincolnwood

I have been to several dealerships and this one by far had the friendliest most imformative staff which didn't pressure me at all. I love my new Kia seltos and would strongly encourage anyone shopping for had the friendliest most imformative staff which didn't pressure me at all. I love my new Kia seltos and would strongly encourage anyone shopping for a Kia to visit this site More

Dual Clutch Transmission known problem. Does not back warranty. Service dept dishonest said nothing is wrong. Feel unsafe in my 2018 brand new Kia Soul Exclaim. Car shakes and stutters, hesitates when i warranty. Service dept dishonest said nothing is wrong. Feel unsafe in my 2018 brand new Kia Soul Exclaim. Car shakes and stutters, hesitates when i drive. They reset this back to factory settings in Decmeber 2019. My husband was shown the known issue. Continues to get worse and noone is helping,, 800 number keeps telling me they will call me back. When I called for service in Dec of 2019 a woman told me all the kias 12 they had were out for repair because of the problem More

Service was great and fast. I was completely satisfied with my purchase. He worked with me to meet the amount of payment I was looking for. Thanks for everything 😀 with my purchase. He worked with me to meet the amount of payment I was looking for. Thanks for everything 😀 More

Absolutely Dreadful Sales Manager (ROB) was rude. He was eating in front of me and completely disinterested. Absolutely no conversations with him and did not care about w Sales Manager (ROB) was rude. He was eating in front of me and completely disinterested. Absolutely no conversations with him and did not care about what I had to say. I was told one thing and another was given to me. I was completely discouraged and I want to return everything. It was the worst experience of my life. More

WORST. ABSOLUTE WORST. Just like all the other reviewers, they are very deceptive. Have one price online -- and then when Im in the finance office I'm told the price is 3K higher -- and they can't/won't hono they are very deceptive. Have one price online -- and then when Im in the finance office I'm told the price is 3K higher -- and they can't/won't honor the advertised price. No sorry for wasting your time. Nothing. Never experienced such horrible business practices from any car dealership in my life. More

Unbelievable Kia Lincolnwood has very deceptive business practices and uses the excuse that "all dealerships do this" but I have come to find that is a lie also. Kia Lincolnwood has very deceptive business practices and uses the excuse that "all dealerships do this" but I have come to find that is a lie also. My wife and I were researching cars and Kia was on our list as her parents have one. We went to a Kia dealership in Schaumberg but the price was not where we wanted to be. Enter KIA LINCOLNWOOD. If you go to their website you can look at available cars and their prices along with their "DEALER SAVINGS" (see pics) there is also a tool in which you can enter info to get an estimated finance payment. This is all xxxxxxxx. #1 See in the pic where it says "DEALER SAVINGS" well that's only if you qualify for Military discount AND College Grad discount, AND Kia loyalty discount AND any other thing they make up BUT it does not say that. It just says the discounted price. Then if you put in 0% financing they don't tell you that you no longer qualify for a $3000 Kia discount. You need to take their 3.99% to qualify. None of this is explained. So if you look at the pic that says "ADVERTISED PRICE" of $23,365 and the payment of $392 a month and think that's reasonable. You have a rude awakening. We went in expecting to pay $392 and they come at us with a payment of $550?!?!? When I showed this to Marc Ford, our salesperson, he just kinda shrugged like sorry but this is what it is. He did go back to his manager and get them to lower the payment by $30 but again this is wrong. I went to the desk where there sat MICHAEL SCHEMMEL who is the internet sales manager and I asked why the internet price says this and he told me that their site does not figure taxes, but it does and I showed him. He acted all upset and said it's not supposed to do those things and said he would have that changed right away and picked up the phone to make a call. Guess what Mike, not changed. There was a manager there and when I explained all this to her she told me "all dealerships do this" but I know that's not true because we ended up buying a car and they did not do that. They listed the price, broke out all POTENTIAL discounts by name and how to qualify and then worked with you on your pricing needs. Steer clear of Kia Lincolnwood. They have dishonest work practices and literally lie to their potential clients. We didn't even buy a Kia because this had put a bad taste in our mouths. NOTE the photo of the email from Michael Schemmel and how the starting price is $25,999, they flat out REFUSED to honor that price. Flat out refused. Stay away if you want a change at an honest deal. ADDENDUM: Later the next day, they emailed me to try to get me to come back, I said no and explained why and included screenshots of the email from their internet sales dept. I was met with snarky responses including "Welcome to the advertising age of auto marketing in Chicago" they LITERALLY wrote that as a response to my pic of their advertised prices!! STAY FAR FAR AWAY More

I agree with other reviewers. Stay away. They did a complete engine repair on my Sorento -- for which I paid the lion's share - over 7K. They had my car for over 4 months. When I picked the They did a complete engine repair on my Sorento -- for which I paid the lion's share - over 7K. They had my car for over 4 months. When I picked the car up it had a crack running across the entire front window. There was no sign of a crack when I dropped the car off over 4 months earlier. they claimed there was a pebble in a hard to see part of the dash that caused the crack and it was not their responsibility. All I know, it was there (and no sign of it was there) when I dropped the car off. After ignoring my follow up call and voice mails for a couple of week, I did finally catch the GM. He refused to reimburse the $300 for the repair, and said "my mind is made up." He had quite an attitude as well as if I was the bad guy. Just horrible customer service and way to conduct business. I would not trust them with your car -- there are many better dealerships out there. In fact, I would avoid buying a Kia in general. More

Stay Away My personal experience with Kia Grossinger was horrible, and I will NOT recommend anyone to get his or her car from them. MY wife and I came to get a My personal experience with Kia Grossinger was horrible, and I will NOT recommend anyone to get his or her car from them. MY wife and I came to get a new lease. Our salesperson, Marc, treated us well. Nothing extraordinary, but he was willing to listen to us and see other offers we got from other dealerships to help give us the best price. We negotiated for a little while and left with a car soon after. Our troubles started later: We noticed that we agreed on a specific maintenance plan but we were signed onto a different one (less extensive one). That was a little wired, but mistakes happen, and we're all human. Paying humans to be more specific. When I called Kia Grossinger to fix that mistake, I understood that I made a horrible mistake choosing to get my lease from them. First, I called the salesperson (Marc) that sold us the lease. Getting him on the phone wasn't easy, but he called me back and promised that he'll check when happened. That was a month ago. I'm still waiting for a call-back. A week and a half after calling Marc (The salesperson), I called Kia and asked to speak with the manager. The manager, Matt, apologized, and passed me on to the "leasing department" so they can see what happened. No one picked up the phone again. Left a message - it's been a week, and no one called me back. Now I'm starting to get angry by the rudeness and their attitude toward their clients, so I ask to speak to Matt the manager again. "The manager isn't here", "The manager is in the restrooms and will call you back", "the manager just left". Three times I had left messages to be called back - I'm still waiting. In my personal experience, WE MADE A BIG MISTAKE CHOOSING TO GET OUR CAR FROM KIA GROSSINGER. They will provide you with a great purchase experience, but just wait until you leave the lot and have a problem or a question. I feel like once they got your money, good luck with anything else. It's not even about the maintenance plan at this point, it's about the principle. We bought a car from you - pick up the phone! There was a problem? Own it and fix it. The amount of time and frustration I spent for a small mistake isn't worth it, but it showed me what kind of service customers get when working with Kia Grossinger. In my option, take your business elsewhere, where they respect their customers. BTY, I'm still waiting for a call back. Maybe I'll get one when my lease is done... More

Something stolen from my car during service!! There were a couple of recalls on my vehicle so I took it in for service. After Grossinger Kia was done with service, and within seconds of me driving There were a couple of recalls on my vehicle so I took it in for service. After Grossinger Kia was done with service, and within seconds of me driving off the lot I realized something was missing from my car. I drove back to the dealer, parked, and proceeded to look for the item in my back seat, under my seat, in the console where it had been, etc. It was nowhere to be found. I told an employee at the dealership that "I believe someone took something from my vehicle, " and his response was "I didn't do it."...uh, strange. Next, I talked to the service manager who insisted that no one stole it, yet offered me cash instead of filing a claim. He negated me and showed no interest in finding out who had done it. He told me that this kind of thing never happens at their location. I can only conclude that things like this do happen at Grossinger Kia, but the manager pays people off and these incidents are never on "the books". He seriously asked me how much the item cost me, and gave me cash. It's always really interesting when someone insists of their own innocence or the innocence of others, but eagerly wants to smooth things over with cash. It's indicative of implication. If I wasn't already running late, I would've denied and insisted on filing a complaint. Luckily the item had no sentimental value. This place is the epitome of shady. Do not go here! More