KIA of Lynchburg service department issues.
Service Department is FUBAR - so far...
Last January we purchased a 2021 Telluride. At that time an appointment was made for the first service visit, an oil change, on 7/21. A few days prior to the appointment, we called to see if we could bring it in and wait for the service. They asked for our name, then said "no problem".
Today, drove a total of 40 miles (and wasted 2 1/2 hours) to not have the service done. They said they had no record of the appointment. If fact, service could not even find the purchase in their records. I then spoke with dealer management who was finally able to find the purchase record. He spoke to service and said they would do the work but I would have to wait quite a while for them to work me in. I could not and will have to make another appointment.
No effort was made to compensate me for the mileage and 2 1/2 hours of wasted time. I certainly hope this is not an indicator of future dealings with service from KIA of Lynchburg and internal communication improves.
While the KIA Telluride receives great reviews, the local service - not so much.
So, I called Thursday morning to get a new appointment. Instead got the answering machine. Left a message about what I needed and my phone number. Two days later they have not returned my call!