Kia of North Austin

The BEST Customer Service Just completely WOWed! Our car was having trouble at take off when it was cold outside. Couldn't replicate the issue, wanted to keep it overnight to Just completely WOWed! Our car was having trouble at take off when it was cold outside. Couldn't replicate the issue, wanted to keep it overnight to spend more time with it. THEN they put us in loaner. THEN they told us we were getting a brand new engine under a recall. THEN after they completed it in the time they told us, the drop off was a breeze. I mean thorough, quick, and put our needs first. Thank you for making this the best customer experience. More

ESC light would not go off. Resolved my issue, and love the new building. Had to wait a while, but it was a nice area to wait in. Eugene was very attentive in keeping me posted. Resolved my issue, and love the new building. Had to wait a while, but it was a nice area to wait in. Eugene was very attentive in keeping me posted. Thanks for the great and friendly service. More

Excellent customer service The entire purchase experience, as well as the maintenance I've received has been remarkable. I never felt pushed into buying a vehicle, which was ver The entire purchase experience, as well as the maintenance I've received has been remarkable. I never felt pushed into buying a vehicle, which was very important to me. The price was excellent, they worked with my credit, and stayed within my budget. I've since come back for maintenance, and the service I received further proved to me that I've made the right decision on purchasing from Southwest Kia. More

BAD SERVICE DEPARTMENT/PARTS I took my vehicle into Capitol Kia for a tune-up in 2016, 2017 It was discovered the spark plugs were corroded. I had a new battery (at least it was I took my vehicle into Capitol Kia for a tune-up in 2016, 2017 It was discovered the spark plugs were corroded. I had a new battery (at least it was supposed to brand new) in 2016, before the end of 2017 it started dragging. Today it's DEAD! Called the service dept. to and the guy told me it has a two-year warranty but I will have to pay 100% labor to replace/install it. I've had it with KIA, if they think they're getting away with trying to pull something over me, I got news for them. Like I told the guy, I'm submitting my complaint to the Attorney General Office (Consumer Protection) against Capitol KIA. Why should I have to pay them more labor charges for their defective KIA factory battery? I should have bought a new battery from any local car part store it I'd known. More

Had account fixed Ben and Cody were able to refund me my fee I had to pay to have my car fixed at another dealer since the couldn't find the issue at the Kia dealership Ben and Cody were able to refund me my fee I had to pay to have my car fixed at another dealer since the couldn't find the issue at the Kia dealership. I appreciate them keeping their word. More

2018 Kia Sorento SX - Aaron Schulman was our salesman for the 2018 Kia Sorento SX that we bought on January 11, 2018. He was knowable about the Kia and willing to help an Aaron Schulman was our salesman for the 2018 Kia Sorento SX that we bought on January 11, 2018. He was knowable about the Kia and willing to help any way possible. We love this Kia - still learning all the wonderful things it has. Hopefully, this Kia will last for many, many years. Thank you Aaron and Vance Messick that were so gracious in helping us with this purchase. More

Worst sales experience-Bunch of snakes First, do not go to this dealership to even look at a vehicle. My daughter went to look at a car on their website. There was 4 of us in tow and is wa First, do not go to this dealership to even look at a vehicle. My daughter went to look at a car on their website. There was 4 of us in tow and is was Friday evening. She knew the car she wanted to look at and was already pre approved for finacing. Stanley Sneed showed her the car. When she wanted to test drive, her got in the driver seat and drove it down the road. Once we got to a stopping point, he got out and started tell us all about the car, stuff we already knew. Once we got back to the dealership, we told Stanley we are pre aproved and wanted to see what to needed to do from there. That is when Ben Kline walked up and said that she need to have her credit ran again because they don't like dealing with the lender she was using and if they used her lender, they would be charged and would have to pass that charge over to her. I later found out that that is dealer fraud and they can not do that. They kept telling her that she would be approved through there lender guaranteed. She said she didn't want to do that because she didn't want anymore hits on her credit. Then Vance Massic walked up and said he promised he would get her a low rate. Once she agreed she asked that they not run it through some of the lenders she had already spoke to. While we where there waiting, her phone went off showing the hits, and they where all the companys she had asked them not to try again. We sat there for 4 hours . It was 8:00 Pm and we where tired and ready to go home. Then another finance guy came up and started asking if she wanted to buy a new car and what color would she want! Know they are starting over from the beginning. They where unprofessional, and no one really knew what the other person was doing. DO NOT go to this place to purchase or even talk to any one. This place needs to be looked into due to there corrupt business dealings. All that time we where there and never did talk about the price of the car! More

Great experience Great people, great deals. We came in looking for something good and we found it. Jorge is such a nice guy, we will recommend you! Thanks for a great Great people, great deals. We came in looking for something good and we found it. Jorge is such a nice guy, we will recommend you! Thanks for a great service More

Thank you - Southwest Kia Fantastic place for buying a new car!! I am very thankful to people in Southwest Kia in Austin for their kindness and excellent services. Thanks to th Fantastic place for buying a new car!! I am very thankful to people in Southwest Kia in Austin for their kindness and excellent services. Thanks to their help, I successfully bought a 2017 Kia Forte with an excellent price and services. Since I came from South Korea, I had trouble in communicating with them. Despite my limited English, Lori Perez patiently helped me to understand everything very clearly. She was so kind that she not only tried to help me even at very late night (almost 11 p.m.), but also escorted me as I didn't have a car. I was impressed by her professionalism and good service. Considering her service, I want to give more than 5 stars for rating. Moreover, Ben Klein, a general manager of Kia, happily offered me a new brand car with an incredible price. As I suffered from my budget, he tried to understand my situation. Without their services and offer, I could not have bought the 2017 Kia Forte. For these reasons, I strongly recommend anyone who wants to buy a car to visit Southwest Kia. I am certain that you can buy a good car with a phenomenal service and price. Again, I would like to express my appreciation to Lori Perez and Ben Klein for helping me buy the wonderful car. More

Above and beyond expectation We are so pleased with the service we received on 6/29/17. We were ready to leave after vacationing in Austin when we noticed oil leaking under our S We are so pleased with the service we received on 6/29/17. We were ready to leave after vacationing in Austin when we noticed oil leaking under our Soul . Called our KIA dealership in Nebraska and got the number for KIA roadside assistance we got set up right away with Southwest KIA Austin and the tow truck driver arrived a little ahead of schedule. When he loaded our vehicle We joked to the driver asking him to tell the service techs to wash and vacuum our vehicle. We were kept in the loop through phone calls by KIA throughout the process . The vehicle was fixed quickly the oil cleaned off the underbody and they washed and vacuumed our car😳and provided a courtesy shuttle to pick us up to get our car. Totally recommend this place. More