Kia of North Austin

Great Experience Ivan made everything easy and hassle free! Will be recommending EVERYBODY!! Jason Thompson, the general manager gave us a great deal! We walked out wi Ivan made everything easy and hassle free! Will be recommending EVERYBODY!! Jason Thompson, the general manager gave us a great deal! We walked out with a great car! -R More

used car I emailed Capitol Kia a month ago about a used Lincoln MKT available on their lot. I was told the vehicle was no longer for sale. Fine. I received a I emailed Capitol Kia a month ago about a used Lincoln MKT available on their lot. I was told the vehicle was no longer for sale. Fine. I received an email three days ago that the vehicle was again available at the same price. I live in Ohio but had to be in Austin for work at the last minute, must be a sign. I emailed them over the weekend that I wanted to talk to them about the car, I called Monday once I landed, talked with Amber who was extremely pleasant (and mentioned the price was even reduced). I setup a meeting for later in the day to look over the car. I received a call in the early afternoon from Amber telling me that the car was "sold" from under her by another salesman to someone out of state who made a $1000 deposit. I asked if I had offered money would I have been ok? Amber stated they normally do not do that because I was in town, first come first served! Well that is not the case at Capitol Kia, Amber went to the sales manager and tried to make a stand and he was not interested in the situation. More

Unbelievable ! ! ! I have purchased many vehicles in my time and dealt with some pretty crooked dealers. Completely on my guard when I walked in I noticed a different at I have purchased many vehicles in my time and dealt with some pretty crooked dealers. Completely on my guard when I walked in I noticed a different atmosphere from any dealer I had ever been to. Everyone was very nice, very knowledgable and willing to listen to what I had to say about what I was looking for. The salesperson Brian took his time to help me understand the history and the future of Kia. From the salesperson, sales manager and the business manager no one was high pressure sales crazy. They made it so easy and was very willing to negotiate with out smoke and mirrors. Before you make your final purchase you must at least drop by and see what they have to offer. More

Capitol Kia of Austin My overall experience at this dealership made buying a car fun again. My sales person (Marin) was very friendly and helpful. She went out of her way t My overall experience at this dealership made buying a car fun again. My sales person (Marin) was very friendly and helpful. She went out of her way to make sure a deal could be made on the car of my choice. At no time was she ever pushy, plus she was very knowledgeable about the car and all the features on it. Marcus in the finance department was very helpful and friendly. He went over all the paperwork making sure that I understood everything before signing anything. Wayne in the service department, both friendly and helpful. Made sure anything that I had concerns with about the car (2014 Kia Rio) was taken car of promptly and quickly. The entire dealership staff were very friendly and made it a pleasure doing business with them. I would highly recommend this dealership to anyone wanting to buy a new car. I can honestly say they will go out of their way to help you in buying a car with no pressure. More

Awful Absolutely horrible. After I decided what I wanted to buy (and my salesperson was the only good part of this experience), they left us sitting, sitti Absolutely horrible. After I decided what I wanted to buy (and my salesperson was the only good part of this experience), they left us sitting, sitting, sitting, and the process of writing a check (no loan) and leaving with the keys took 3 1/2 hours. The "finance" person we were required to sit endlessly with belched loudly and repeatedly, played the drums on his desktop, hummed and sang, took forever, and insisted that we should pay $1000 more than the price we had agreed on. Because he didn't think we were paying enough. We were seconds from leaving when his general manager finally convinced him to write the sale up as agreed. When I called to schedule the new car "detailing" (removal of acres of interior plastic wrap) the phone girl was snippy and rude, I was on hold for 15 minutes in 2 separate phone calls, and I never managed to contact anyone in the service department. I have no idea how people arrange service at this dealership. More

I want to let you know my experience with Capital Kia was very negative. I will not deal with this dealership and will recommend everybody I know to do the same. very negative. I will not deal with this dealership and will recommend everybody I know to do the same. More