Kia of North Austin | Page 203

This was the best experience we have had buying a car. Ivan Rodriguez and his team went over and beyond to get us the vehicle that we wanted. Although blue Niros were scarce, we had our car within a week Ivan Rodriguez and his team went over and beyond to get us the vehicle that we wanted. Although blue Niros were scarce, we had our car within a week of stepping in to the dealership. We were impressed. More

Good experience This is my 2nd time to have my car service at the dealership. Good customer service, friendly staff, clean waiting area and timely service. I will co This is my 2nd time to have my car service at the dealership. Good customer service, friendly staff, clean waiting area and timely service. I will continue to use this dealership for my car service. More

No hassle experience I had been looking for a decent priced used car for a while and after a few months I spotted the car I wanted. I went down to the dealership and was I had been looking for a decent priced used car for a while and after a few months I spotted the car I wanted. I went down to the dealership and was able to get the car I wanted without being pressured into buying something different. Happy with my car and the experience. More

Awsome! I met with Stacey Mathews today to buy a car. she was very warm and professional. She went above and beyond to satisfy all my needs. She answered all I met with Stacey Mathews today to buy a car. she was very warm and professional. She went above and beyond to satisfy all my needs. She answered all my questions and made sure I got a great deal. Shop with Stacey and have a great car buying experience. More

Couldn’t be happier I couldn’t be happier with my Kia Sportage and have always taken it to the dealership for anything she needs. I’ve always been impressed with the qual I couldn’t be happier with my Kia Sportage and have always taken it to the dealership for anything she needs. I’ve always been impressed with the quality of service and staff. What took things up a notch is their new building, I’ve always waited for my car and the new waiting area provides everything you need, even a comfortable area where you can watch them work on your vehicle. Staff are professional, courteous and friendly. I also leave with a clean car! How cool is that!! More

Great Service all around! The service department at this location is very helpful and willing to go the extra mile to help out in anyway possible! Very quick and prompt service The service department at this location is very helpful and willing to go the extra mile to help out in anyway possible! Very quick and prompt service! More

Top quality service department Shawn Davis is an outstanding service advisor; polite, friendly, personable, and very efficient. He actually RAN to help me and several other customer Shawn Davis is an outstanding service advisor; polite, friendly, personable, and very efficient. He actually RAN to help me and several other customers he was helping. Zac is a premium technician and mechanic; throughly explained every issue and fixed my Jeep in record time. More

Great Stacy Vance and Ivan went out of their way to take care of me and my wife during purchase.Not only did we get the vehicle she wanted Ivan assisted us Stacy Vance and Ivan went out of their way to take care of me and my wife during purchase.Not only did we get the vehicle she wanted Ivan assisted us in getting a lot better insurance coverage than our previous coverage saving us quite a large amount. Thanks Guys. More

Excellent service! My sales person, Ivan, was very in tune to my needs. Helped me get a deal that I definitely wanted, through what felt like VIP service. He was able to My sales person, Ivan, was very in tune to my needs. Helped me get a deal that I definitely wanted, through what felt like VIP service. He was able to take out the stress of auto shopping for a first time buyer. Thank you Ivan! More

Another Sales My daughter leased a car from this dealership last week and was with her dad when they ran numbers agreeing on a set amount that was initialed by both My daughter leased a car from this dealership last week and was with her dad when they ran numbers agreeing on a set amount that was initialed by both parties to be finalized. Once my husband left and my daughter went to finance to sign papers they basically did not explain nothing of what was being signed and never handed her any paperwork once she left. Her payment was not what was agreed upon. She thought her signed paperwork would be emailed to her but upon calling her sales man, Anthony Mitchell, who said he would call her back regarding this never did. When she spoke to Vance he was not sympathetic and gave her her paperwork today in which she had to drive to the dealership to pick up on her time. Yes I know she should've known but the finance department also shares blame in this. I'm very disappointed and after buying 5 cars amongst our family members I definitely do not recommend Southwest Kia at all. If I could give no stars I would. If you need to reach me Mr. Vance Messick you can call my daughter to discuss and get my number from her. I know you know who she is because she just called you today 5/21 7:00 pm and asked for your name in which you only gave your first name and were not interested in pursuing the conversation more. More