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Kia of North Austin

Austin, TX

4.8
2,138 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 2,138 reviews

February 21, 2013

In sharing why I;ve given the rating that I have given,... it's because the Customer Service is OUTSTANDING. 2nd to None! I've purchased a lot of cars in my time, and never have I felt the way I More

by sirjam05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcelo Rosales, Major, Jason (J.T.), and young hispanic salesman.
Feb 21, 2013 -

Kia of North Austin responded

It means a lot for you to come on and leave an outstanding 5-star review of our dealership. We genuinely appreciate your loyalty and are happy to know that our team worked together to provide A+ service. To find great service department specials, we recommend that you follow us on Facebook and Twitter. Have a great day and thank you again! Regards, Ali Khan a.khan@capitolkia.net

February 20, 2013

As I wrote in my review in Yelp, the Capitol Kia team was polite and professional, this is the reason that I have given them such a high rating because they deserve it. They were totally focused on my needs More

by mannyfloresjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Ferona
Feb 20, 2013 -

Kia of North Austin responded

Manny, thanks for spreading the good word! It appears that our team has really done an excellent job of coming together and creating the best car buying experience you could ever hope for. That is great news! Thanks again for the 5-star review and we look forward to seeing you again soon. Also, find awesome deals from the service department on our Twitter and Facebook pages. Best, Ali Khan a.khan@capitolkia.net

February 19, 2013

Don't ever go to this dealer TOTAL DISASTER. CALL I WILL TELL YOU ALL. CHARLIE 8327316752. Does not care. Will sell car after you paid deposit More

by Charliehindspb
Customer Service
Recommend Dealer
No
Employees Worked With
Susan
Feb 19, 2013 -

Kia of North Austin responded

Charlie, I'm very sorry to hear about your recent experience at Captiol Kia. We want all of our customers to walk away satisfied and looking forward to their next visit, thus it saddens me to hear that this was not the case. However, I would like to further address this issue in detail if possible. If you could please contact me at your convenience, we can begin working towards rebuilding a trusting relationship. I apologize for your negative experience, and I look forward to hearing from you. Regards, Ali Khan a.khan@capitolkia.net

February 18, 2013

Showed up after doing lots of research so we knew what we were looking for. Jon Hulsey greeted us and began the 3-4 hour process of test driving, showing us features and different vehicles. He keeps it rea More

by bjpete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Hulsey, Hamid Shah, Marcelo (?) finance dude
Feb 19, 2013 -

Kia of North Austin responded

Thank you for writing about your visit with us and congratulations on your new Kia! We hope that we have earned your repeat business by helping you with your decision and working hard to get you the best price possible. Jon and Marcelo are an excellent asset to Capitol Kia and it is encouraging to hear that they impressed you by delivering our trademark knowledge and pressure-free service. Thank you for your recommendations and enjoy your new car! Remember to check out our Facebook and Twitter pages for the specials we offer exclusively for our likers and followers. Sincerely, Ali Khan a.khan@capitolkia.net

February 12, 2013

I just purchased a 2014 Kia Sorento this evening. This will be my 4th vehicle that I have purchased from this dealership. They give outstanding customer service and treat you as if you were their only cu More

by bestrealtorintexas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Thompson
Feb 12, 2013 -

Kia of North Austin responded

Thank you for taking the time to write such a great 5-star review. Jason is phenomenal in his respective roles, and we'll be sure to pass on your kind words. We're absolutely thrilled to hear you felt comfortable, not pressured, into finding the right car for you and your lifestyle. We're even more thrilled knowing you will recommend our services to others. Make sure to "like" us on Facebook and follow us on Twitter so that you can keep on top of our deals and service specials. Sincerely, Ali Khan a.khan@capitolkia.net

February 12, 2013

My girlfriend fell in love with the 2012 Kia Optima Hybrid & convinced me to head to Capitol Kia for a test drive. Jason Thompson and the entire staff were friendly, helpful, and worked a great deal fo More

by codykday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason T, Vance, Marcelo
Feb 12, 2013 -

Kia of North Austin responded

Thank you so much for your recommendation! Our team wants to provide not only a great deal but also the best information possible so you can be assured you’re making the right decision when it comes to your automotive purchase. Jason is a very important member of our team and he will be happy to know he embodied our commitment to quality customer service. We sincerely hope you are enjoying your first Kia and I hope to see you back in the future. Also, you can follow our Facebook and Twitter pages to receive exclusive offers and specials. Sincerely, Ali Khan a.khan@capitolkia.net

February 08, 2013

We came to the dealer to purchase the 2012 Kia Optima Hybrid but loves the cars and sales staff so much we decided to buy to new cars instead. Great experience More

by Cvcole101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason, Vance, Marcelo, Amous
Feb 11, 2013 -

Kia of North Austin responded

Wow, thanks for this great review of Capitol Kia! We pride ourselves on providing the best service in the business and hearing that we have your trust really puts a smile on my face. We wish you all the best with your new cars and can't wait to see you on your next visit. Before that time, take a look at our Twitter and Facebook pages first, as frequent deals and specials are posted. Take care and have a great week! Sincerely, Ali Khan a.khan@capitolkia.net

February 07, 2013

They had to the car I wanted at a resonable price and worked with me to get the monthly payments I needed. Joe F was a great salesman, answering my questions and not pushy. Marecelo worked to get my apr More

by sah218
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Joe Ferona, Marcelo Rosales, Claire
Feb 07, 2013 -

Kia of North Austin responded

Congratulations on your new purchase! I'm happy to hear that Joe, Marcelo and the rest of our staff were able to impress you. Thank you for taking the time to write about your experience and recommending our dealership. We hope to work with you again soon. Find us on Twitter and Facebook for access to our exclusive monthly specials! Sincerely, Ali Khan a.khan@capitolkia.net

February 01, 2013

I was very upset with my pt cruiser,so I was told to check out KIA.I am a hard working single mom that needs a reliable car.I went into your location and met with Therion,he was great and did not give u More

by tammydee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Therion Mitchell,Marcelo Rosales
Feb 01, 2013 -

Kia of North Austin responded

Tammy, thank you for sharing your experience at Capitol Kia. It sounds like our team was able to help you find the perfect, reliable car that will last for years to come. I am thrilled to hear this! Therion always does his best to ensure that our customers feel confident with their purchases. I will pass along your kind words. Please check out our Facebook and Twitter pages for service specials, and have a wonderful weekend. Regards, Ali Khan a.khan@capitolkia.net

January 29, 2013

I would like to share my recent experience with Capitol Kia. We went into the dealership to look at a new car for my youngest daughter while she is attending college. We walked out of Capitol Kia within More

by kelihollowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Klein
Jan 29, 2013 -

Kia of North Austin responded

Keli, I am so happy that our team was able to help you and your daughter find the perfect car for college! We aim to not only provide excellent customer service, but also educate and help our guests make great choices! If you have any questions about your purchase, please contact the dealership right away. We look forward to see you on your next visit and encourage you to look at our Facebook and Twitter pages for great service deals. Regards, Ali Khan a.khan@capitolkia.net

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