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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
890 Reviews

890 Reviews of Kia of North Austin - Austin - Service Center

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July 22, 2025

I was in & out quicker than I expected for oil change & tire rotation. Very happy. More

by Roger.fulton
Recommend Dealer
Yes
Employees Worked With
Shawn/Michael
July 21, 2025

From making an appointment to getting my service done, everything went great had no problems, quick and easy More

by Liza Snell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary from North Kia Austin
Jul 22, 2025 -

Kia of North Austin responded

Thank you, Liza, for your 5-star review of Kia of North Austin! We’re happy to hear your service experience was quick, easy, and problem-free from start to finish.

July 21, 2025

Vardasha was lovely to work with! Very professional and kind, prompt updates and good communication. More

by Alexis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vardasha
Jul 21, 2025 -

Kia of North Austin responded

Thank you for your 4-star review! We’re happy to hear Vardasha provided you with professional and kind service at Kia of North Austin. We appreciate your feedback and look forward to continuing to serve you!

July 20, 2025

I went in for an oil change last week, and the service was quick and professional! More

by dianak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Jul 21, 2025 -

Kia of North Austin responded

Thank you for the 5-star review, Dianak! We're happy to hear your oil change was quick and professional. We appreciate you choosing Kia of North Austin!

July 12, 2025

I have bought 3 Kia’s in the last 11 years from Kia of North Austin. A dealership with integrity and fairness. I have always used their World Class service department. More

by LAROLOGON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danial Epstein, Service
Jul 14, 2025 -

LAROLOGON responded

Kia of North Austin tops Mercedes and BMW in service.

Jul 15, 2025 -

Kia of North Austin responded

Thank you for your years of loyal business! We are thrilled to have you as a happy customer and truly appreciate your continued support. Hearing that Kia of North Austin tops Mercedes and BMW in service means the world to us. We look forward to providing you with excellent service for many more years to come!

July 10, 2025

Excellent service. Oil changes cheaper after 1:30. Don’t like these “quick” surveys. Especially when sent to antisocial media. More

by verdantsunrisellc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor and mechanics
Jul 10, 2025 -

Kia of North Austin responded

We are pleased that you are happy with our service and offers! Thank you for your business and review of Kia of North Austin.

July 09, 2025

Carlos, Deja, and the guys at the service department at Kia of North Austin are the greatest! More

by CLARKRYANPATTERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deja
Jul 10, 2025 -

Kia of North Austin responded

Thank you for the awesome review! We're thrilled to hear that Carlos, Deja, and the rest of the service team took great care of you. We truly appreciate your kind words and look forward to seeing you again at Kia of North Austin!

July 04, 2025

Outstanding employees always friendly and courteous. Worth the extra time to drive to your dealership More

by lhampson75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
Jul 07, 2025 -

Kia of North Austin responded

It means a lot to hear this great feedback! Thank you for choosing Kia of North Austin and for sharing your support online. Have a wonderful day!

July 03, 2025

Visited for recall service and oil change. Process was straightforward, staff handled both services adequately. Standard dealership experience More

by Ranadeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Chinchilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vardasha wells
Jul 03, 2025 -

Kia of North Austin responded

Ranadeep, thank you for your confidence in our team! While it is standard for us to deliver straightforward, efficient service, we appreciate your business and hope to welcome you back to Kia of North Austin in the future.

June 28, 2025

I was lied to by Kia of North Austin. I called ahead and was told they’d appraise my car as long as it ran. I show up, and Joe Constancio who claims to be the store manager tells me to “g More

by Polilrich1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Constancio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Kia of North Austin responded

Thank you for sharing your concerns and bringing this to my attention. I'm very sorry to hear about your recent experience. This is not how we want anyone to feel after visiting our dealership. We take feedback like this seriously and would appreciate the opportunity to look into the situation further and make things right. Please feel free to reach out to me directly at behnamshahvandi@lithia.com so we can discuss this in more detail. Sincerely, Behnam Shahvandi General Sales Manager

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