Kia of North Austin - Austin - Service Center

Absolutely top tier customer service with all of my appointments so far. The timeliness of service completion exceeded my expectations. Love the clear communication on things that need to be do appointments so far. The timeliness of service completion exceeded my expectations. Love the clear communication on things that need to be done NOW vs something that can be scheduled out a little farther. Love being able to approve or decline the services via the portal. Service writers are always phenomenal to work with. Genuinely friendly folks who seem to truly enjoy being part of the KIA team. Love my KIA, but the previous two dealerships were just so-so to work with. Working with the North Austin KIA folks has been so delightful that I am far more likely to purchase another KIA someday!! More

I took my car in for a service recall. They estimated 2 hours but finished in less. Service techs and checkout staff are always pleasant. They estimated 2 hours but finished in less. Service techs and checkout staff are always pleasant. More

Friendly experience. It was nice to have them pick up Uber cost and the video assessment by the tech was much nicer than a normal service engagement where the mgr tries It was nice to have them pick up Uber cost and the video assessment by the tech was much nicer than a normal service engagement where the mgr tries to describe what the service tech found. More

Very friendly and helpful staff. Quickly answered all my questions and my car was cleaned and ready to go Quickly answered all my questions and my car was cleaned and ready to go More

Service was quick and I they arranged an Uber for me to go home and back while they did the work. They also let me know what other maintenance was due. That increased the cost but saved me a separate tri go home and back while they did the work. They also let me know what other maintenance was due. That increased the cost but saved me a separate trip. More

Always very helpful. The service gentleman I used was awesome. His name is Kevin. Thank you for taking care of my issues. The service gentleman I used was awesome. His name is Kevin. Thank you for taking care of my issues. More

Appointment was quickly scheduled. Everyone was very courteous. Daniel was my service rep and he was soo nice, explained extra charges, escorted me to my car, put my walker in the back Everyone was very courteous. Daniel was my service rep and he was soo nice, explained extra charges, escorted me to my car, put my walker in the back. He was very courteous and thorough. Good representative for KIA. Thank you. More

Advisor was friendly and courteous. Went out of his way to help me with issue unrelated to appointment. He was very prompt and answered all of my questions. Everyone I saw was smiling. Went out of his way to help me with issue unrelated to appointment. He was very prompt and answered all of my questions. Everyone I saw was smiling. More

Service department is top notch. Friendly and professional. All of my service work is done here Friendly and professional. All of my service work is done here More

Kia of North Austin is the best in Austin, I have friends that bought cars from, Toyota, Nissan & Honda, They dont compare to Kia. How Kia takes care of a customer. I have been getting my Kia serviced f that bought cars from, Toyota, Nissan & Honda, They dont compare to Kia. How Kia takes care of a customer. I have been getting my Kia serviced for almost 6 yrs. The whole team is great, Sales. Service, finance, and the cashiers know me by name. WILLS always told me, when you are ready for a new car, come see me. In 3 hours, we had made a deal. They are great team. WILLS is the salesman to get the job done. I had a very easy car buying experience. I will never cheat on the team. We are a family after all these years. Wills is the salesman that gets the mission completed. From Sales. Finance, Service, & Cashiers. They all are awesome Wills-Sales...Richard-Finance..Vickie & Hannah, Cody & Daniel in service. Deja, Christina & Ramona in cashier dept... Thank you for all the years. My new 2024 Forte is awesome. THANK YOU ALL SO MUCH!!! More