Kia of North Austin - Austin - Service Center

Daniel the service tech was awesome. He wasn’t pushy trying to oversell items. He listened to our concerns and made suggestions. Extremely professional! He wasn’t pushy trying to oversell items. He listened to our concerns and made suggestions. Extremely professional! More

The guys went above and beyond! So fast, friendly and very professional! Definitely will be back and also I recommend this location. So fast, friendly and very professional! Definitely will be back and also I recommend this location. More

The employee are always very pleasant and friendly. The customers are Always kept up to date on the progress of the work being done on their car. The customers are Always kept up to date on the progress of the work being done on their car. More

This time, I was able to drop my car off and have it serviced in a very timely manner. serviced in a very timely manner. More

I have been dealing with KIA of North Austin since 2015 I purchased a new vehicle from them in 2020 service have always been accessible and excellent purchased a new vehicle from them in 2020 service have always been accessible and excellent More

Great customer service, very helpful, friendly and knowledgeable. Like coming to this location. Will be returning knowledgeable. Like coming to this location. Will be returning More

They saw us early thanks for all you do we appreciate you guys so much guys so much More

The dealership was clean and the garage was in good order. I got in and out in estimated time. Very pleasant individuals working. order. I got in and out in estimated time. Very pleasant individuals working. More

Good customer attention. I feel comfortable asking him few questions about my car and if he can check on it. I feel comfortable asking him few questions about my car and if he can check on it. More

I still love my Kia, but today the service desk really let me down. I went in to let them know that someone there (Cody) had finally figured out what was causing my key fobs to fail when trying to open th let me down. I went in to let them know that someone there (Cody) had finally figured out what was causing my key fobs to fail when trying to open the car doors (in the same pants pocket with my iPhone and the magnet was interfering). So I had some good news to share! I went in, and only one guy, Zach, was at his desk. He looked up and acknowledged me while finishing with a customer, saying he'd "be right with me." I waited for paperwork to be printed and signed. I stood alone, waiting, so I figured I could run to the restroom really quickly. When I got back, two other people had come in and were waiting by the doors. Dammit, when Zach finished up, he went to one of the others instead of telling them that I had already been waiting. Finally, other service reps begin trickling in... first Carlos (who told me "hello") and then Kevin and Shawn. Neither of the latter said or made eye contact with me. After waiting longer, the next customer was asked to approach one of the other rep's desks. There were just two customers and four representatives, but still no one asked to help me. So I walked out. I swear, I'll still buy a Kia but I will travel to the Round Rock location after buying FOUR from this dealership. These men must know who I am (key fob guy) and perhaps it's why no one bothered to offer assistance? More