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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
862 Reviews

862 Reviews of Kia of North Austin - Austin - Service Center

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November 13, 2021

The people are courteous and the service techs work efficiently. The only reason for the 4 is that the recalled part still hasn’t arrived and it’s for a front airbag. That makes me concerned about havi More

by NANCY.STEELE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Nov 15, 2021 -

Kia of North Austin responded

Hi Nancy, thanks for the feedback. I can assure you that ensuring recalls are completed is one of our top priorities. With supply chain disruptions and a shortage of parts, some parts are out of our control. We appreciate you being patient with the entire team at Kia of North Austin and look forward to getting this resolved for you.

November 12, 2021

Great service. I was in and out. I will definitely go back! Keep up the good work!!! More

by dustincarter512
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Nov 15, 2021 -

Kia of North Austin responded

Hi Dustin, thanks for the positive feedback. We look forward to seeing you again soon at Kia of North Austin.

November 12, 2021

Just horrific! Did recall work and on time. But disabled and all supports and driver adjustments literally just thrown all over interior. Took me 30 minutes to reassemble just to drive again. First and last More

by ed_gruendler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eugene Penberg
Nov 14, 2021 -

Kia of North Austin responded

Ed, Please reach out to me directly at JohnSheeks@lithia.com so I can better understand your concerns. Thank you, John Sheeks Fixed Operations Manager

November 12, 2021

Staff was very helpful,courteous and professional. Staff was also very polite. No more comments. More

by AVONNEKINDRED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Nov 15, 2021 -

Kia of North Austin responded

Hello, thanks for taking the time to leave us a review. We look forward to seeing you again soon at Kia of North Austin.

November 12, 2021

Micheal took excellent care of me and my car the place did the job they are honest and they even cleaned my car pretty nicely I really appreciate that too! Will be coming back More

by REBECCA_GALLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Nov 15, 2021 -

Kia of North Austin responded

Hi Rebecca, thanks for the five stars! Michael and the team at Kia of North Austin were thrilled to hear your kind words and look forward to seeing you again soon!

November 12, 2021

Took it in for some recalls…complete. Very easy to schedule an appointment. Thank you for your service. More

by Amluto9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Nov 15, 2021 -

Kia of North Austin responded

Hi, thanks for the five stars and positive feedback. We hope to see you again soon at Kia of North Austin!

November 11, 2021

Staff is courteous and informative. Always leave feeling like they appreciate my business and loyalty More

by mvowels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael/Service Advisor, Eugene Penberg
Nov 15, 2021 -

Kia of North Austin responded

Hello, thank you for providing such valuable feedback for our team at Kia of North Austin. We look forward to seeing you again!

November 11, 2021

I was seen to immediately. Michael was courteous and the Lobby was stocked with snacks and a great coffee machine. More

by HAYDONCAMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael not sure his last name
Nov 15, 2021 -

Kia of North Austin responded

Thank you for the kind words! Michael & our team at Kia of North Austin were thrilled to hear them. We look forward to serving you again soon!

November 11, 2021

Belittled by service rep stereotypical woman car thing.. 3rd time. No oil sticker. Car dirty, glove box contents in seat. Too far to pick up rental and had to return. Paid for oil change week before and had More

by NAWROCKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wasn't any of these shawn cunningham...I think
Nov 22, 2021 -

Kia of North Austin responded

Hello, our team at Kia of North Austin aims to provide a five-star experience to all of our customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please give me a call at 737-999-7252 or email me at johnsheeks@lithia.com at your earliest convenience. I would like to personally discuss your recent visit. Thank you, and I am looking forward to hearing from you soon. John Sheeks Fixed Operations Manager

November 11, 2021

Semi efficient. Clean store and well stocked. Quickly took care of my recall issue. Sad that they could not fix my wiper problems. More

by james6819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Williams, Wills Philyaw, Jamie Griles
Nov 15, 2021 -

Kia of North Austin responded

Hello, thanks for choosing Kia of North Austin for your automotive needs. We appreciate you taking the time to leave us a review. Please contact me at your earliest convenience so I can learn more about your wipers and what needs to be done. Thanks so much. John Sheeks, Fixed Operations Director - johnsheeks@lithia.com

Nov 15, 2021 -

james6819 responded

I took care of the wipers. Part of the problem was one was the wrong size. Technician could have just told me that and I would have bought one .

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