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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
862 Reviews
Call Service Center (512) 583-1900

862 Reviews of Kia of North Austin - Austin - Service Center

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September 28, 2021

The staff in the service department are exceptional in their customer service. They were very helpful and explained everything. I highly recommend them! More

by smokiesgirl55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Oct 12, 2021 -

Kia of North Austin responded

Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin!

September 28, 2021

Friendly and communicative staff! Appreciate the car wash and vacuum. Prompt Service. Thank you! Good job More

by eliseg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Oct 12, 2021 -

Kia of North Austin responded

Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin!

September 28, 2021

I walked in and was able to get my car serviced and fixed the same day. More

by Juan tupary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Chamberlang , Eugene Penberg, Ben Klein
Report | Print
Oct 12, 2021 -

Kia of North Austin responded

Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin!

September 28, 2021

Everything was very good. People were very friendly and helpful. Also very respectful no complaints. More

by rlucas1103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Williams, Eugene Penberg
Report | Print
Oct 12, 2021 -

Kia of North Austin responded

Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin!

September 27, 2021

Fast, efficient, friendly staff. Easy to talk to about any concerns. Attentive and willing to help More

by Vamcclinton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
September 27, 2021

Good communication, fast service, clean waiting area, very friendly. TV would be nice if it were not on terrible sit coms on a Saturday morning More

by cgee30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian hall
Report | Print
September 25, 2021

My experience is always excellent. Everyone is always courteous and super friendly. The wait limit is about right. More

by mrrserna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
M. Bernal, Eugene Penberg
Report | Print
Sep 27, 2021 -

Kia of North Austin responded

Hello, our team at Kia of North Austin is happy to hear about your last visit. We appreciate you taking the time to leave us a review and look forward to seeing you again soon!

September 24, 2021

I sat at the dealership for hours for them to tell me nothing and I had to come to him for questions and concerns More

by CALITXN28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eugene Penberg
Report | Print
Sep 27, 2021 -

Kia of North Austin responded

Hello, Our team at Kia of North Austin strives to provide a five-star experience for every client, every time. I’d like to learn more about your recent visit since it sounds like we missed the mark. Please reach out to me at your earliest convenience at 737-999-7251 or johnsheeks@lithia.com. I look forward to speaking with you soon and resolving this issue. Thank you, John Sheeks, Fixed Operations Manager.

September 23, 2021

The only reason I didn’t give 5 stars is that I wasn’t able to get help getting a courtesy ride back when Infinity was complete. More

by jodinippert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Martinez
Report | Print
Sep 27, 2021 -

Kia of North Austin responded

Hello, our team at Kia of North Austin is happy to hear about your last visit. We appreciate you taking the time to leave us a review and look forward to seeing you again soon!

September 23, 2021

The service center was fast, friendly, and detailed. I have been using the service center for over 5 years. More

by BISHOPJH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Sep 27, 2021 -

Kia of North Austin responded

Hello, our team at Kia of North Austin is happy to hear about your last visit. We appreciate you taking the time to leave us a review and look forward to seeing you again soon!

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