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Kia of North Austin - Austin - Service Center
Austin, TX
877 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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877 Reviews of Kia of North Austin - Austin - Service Center
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August 23, 2021
Kia of North Austin did a great job taking care of me. I waited for the service. Everything was explained in detail. I’m Very happy with the experience. waited for the service. Everything was explained in detail. I’m Very happy with the experience. More
by melissasupersitter
Verified CustomerEmployees Worked With
Eugene Penberg, Ben Klein
August 23, 2021
Fast and courteous service. I appreciated the extra courtesy ride to/from home while my vehicle was being serviced. Very professional. Thank you so much! courtesy ride to/from home while my vehicle was being serviced. Very professional. Thank you so much! More
by Emptyowe
Employees Worked With
Brian Hall
August 23, 2021
Very prompt to serve on arrival. Friendly and professional. Keep the customer updated if an additional part or recall needs to be updated/ replaced in your vehicle. professional. Keep the customer updated if an additional part or recall needs to be updated/ replaced in your vehicle. More
by benthere57
Employees Worked With
Manny Bernal, Eugene Penberg
August 20, 2021
KIA Service department was very friendly and helpful with my maintenance. They explained everything that needed to be done. I will be coming back the next time I need to get an oil change. my maintenance. They explained everything that needed to be done. I will be coming back the next time I need to get an oil change. More
by Jybrhino
Employees Worked With
Manny, Eugene Penberg
August 20, 2021
The best dealership I've had in my lifetime. The customer service has been outstanding since day one. Must really let management know that BRIAN HALL was so professional and courteous. I will definitely recc service has been outstanding since day one. Must really let management know that BRIAN HALL was so professional and courteous. I will definitely reccomend KIA to my fellow associates and friends. More
by tysonlonnie61
Employees Worked With
Brian Hall, Wills Philyaw
August 19, 2021
The guys on the customer service are wonderful and Quick with things they are friendly and the prices was good and the environment is good too with things they are friendly and the prices was good and the environment is good too More
by Boss
Employees Worked With
Eugene Penberg, Wills Philyaw
August 19, 2021
I drove in for my appointment and went immediately to the customer area got a drink and a snack and by the time I finished making a couple of phone calls my car was ready and I was back on the road! customer area got a drink and a snack and by the time I finished making a couple of phone calls my car was ready and I was back on the road! More
by sonyasawin
Employees Worked With
Eugene Penberg
August 19, 2021
Southwest Kia took good care of my car. Facilities are very clean and welcoming. Ride service is great feature when all day repairs are required very clean and welcoming. Ride service is great feature when all day repairs are required More
by Mkbasalyga1
Employees Worked With
Shawn Service Desk. 🌟🌟🌟🌟🌟
August 18, 2021
I have 2 Kia's which I typically have serviced at the dealership. My lease, issues began with sales and what they sold me on maintenance packages. My service advisor, Daniel, was not helpful or kind when dealership. My lease, issues began with sales and what they sold me on maintenance packages. My service advisor, Daniel, was not helpful or kind when I had question about that. There was a good couple visits for oil changes that I stuck around for. The most recent visit however, I brought in my other Kia for a recall. The appointment was made in advance, but I wasn't notified until hours after I was dropped off at work that the part was not even in stock. When I questioned why the part had not been secured for my appointment or why I hadn't been notified that it needed to be ordered, Daniel told me the part was not available by the VIN number. Then after that there were two parts and they had to see if they were bad, which I also pushed back on since it was a recall and I expected all recalled parts to be replaced. Daniel was audibly frustrated at my frustration and questioning on the phone, and did not even speak to me at pick up other than pointing me to checkout. Currently, I am still awaiting the ordered part. More
by Nikki
Employees Worked With
Daniel E
