Kia of North Austin - Austin - Service Center

The staff in the service department at Southwest Kia - Austin are friendly and knowledgeable and will help you solve whatever problem you have with your vehicle. Austin are friendly and knowledgeable and will help you solve whatever problem you have with your vehicle. More

Efficient service department, hard to communicate with cashier due to the COVID barrier cacoon made from plexiglass. I'm usually very satisfied with Southwest Kia Service. cashier due to the COVID barrier cacoon made from plexiglass. I'm usually very satisfied with Southwest Kia Service. More

Overpaid, I mean way overpaid! 300.00 for a battery, feel 100% ripped off. I don’t care how many tests you did. Telling me the battery cost over 200.00 then charging for labor, explaining it was a special ba 100% ripped off. I don’t care how many tests you did. Telling me the battery cost over 200.00 then charging for labor, explaining it was a special battery made me sick. But he stood and looked me in the face with this explanation. Can’t afford you and want my money back. HA, fat chance. I’m female so maybe that’s why I was taken advantage of!? More

Kia is as good of service when I owned a BMW and Mercedes. Mercedes. More

Great service, great people, great results at a reasonable price. Couldn’t be happier. reasonable price. Couldn’t be happier. More

Prompt service, friendly staff, keep you informed, and clean waiting area. clean waiting area. More

Professional friendly staff. Clean waiting area with beverage and great snacks. beverage and great snacks. More

I was asked to come In because of a recall and I had already had this fixed. I even called you before I came in to confirm it was needed and they said yes. So I'm not sure if your system doesn't keep a already had this fixed. I even called you before I came in to confirm it was needed and they said yes. So I'm not sure if your system doesn't keep accurate records or if you just wanted me to come in so you could do other maintenance. At no time was I told that this was the same recall I had been in for less than a year earlier - until I looked at my receipt and it showed that history. I ended up spending quite a bit on other things - maybe they were needed but not necessary for me to reschedule my day and spend time there. That being said, the overall service was great. But this experience does make me wonder how trustworthy the dealership is. I will have to really think twice before I react to another "recall". More

was not accommodated for anything. I spoke with multiple people that each had something different to tell me. I was told by one gentleman that i wouldnt have to pay for a specific service then ended up char people that each had something different to tell me. I was told by one gentleman that i wouldnt have to pay for a specific service then ended up charging almost $200 for that because i couldnt remember the name of the 6th person i had spoken with who mentioned they'd do it for free. They also were not updating me on the status of a part i ordered. I was also told they could get the part in two days then I ended up waiting almost two weeks! Unexeptable service. will not be returning to any of the kia dealerships if this is how they handle things. I was told they have been behind from being "bought out" and have received many unhappy guests, yet they did nothing to accommodate me or my needs. Treat people like humans and not dollar signs. Thanks. More

Everyone involved with the service of my kia Optima was very courteous and and kept me informed about the progress of the work being performed. very courteous and and kept me informed about the progress of the work being performed. More