Kia of North Austin - Austin - Service Center
Austin, TX
880 Reviews of Kia of North Austin - Austin - Service Center
I was asked to come In because of a recall and I had already had this fixed. I even called you before I came in to confirm it was needed and they said yes. So I'm not sure if your system doesn't keep a already had this fixed. I even called you before I came in to confirm it was needed and they said yes. So I'm not sure if your system doesn't keep accurate records or if you just wanted me to come in so you could do other maintenance. At no time was I told that this was the same recall I had been in for less than a year earlier - until I looked at my receipt and it showed that history. I ended up spending quite a bit on other things - maybe they were needed but not necessary for me to reschedule my day and spend time there. That being said, the overall service was great. But this experience does make me wonder how trustworthy the dealership is. I will have to really think twice before I react to another "recall". More
was not accommodated for anything. I spoke with multiple people that each had something different to tell me. I was told by one gentleman that i wouldnt have to pay for a specific service then ended up char people that each had something different to tell me. I was told by one gentleman that i wouldnt have to pay for a specific service then ended up charging almost $200 for that because i couldnt remember the name of the 6th person i had spoken with who mentioned they'd do it for free. They also were not updating me on the status of a part i ordered. I was also told they could get the part in two days then I ended up waiting almost two weeks! Unexeptable service. will not be returning to any of the kia dealerships if this is how they handle things. I was told they have been behind from being "bought out" and have received many unhappy guests, yet they did nothing to accommodate me or my needs. Treat people like humans and not dollar signs. Thanks. More
Everyone involved with the service of my kia Optima was very courteous and and kept me informed about the progress of the work being performed. very courteous and and kept me informed about the progress of the work being performed. More
The Buying experiance was great (Shout out to Thomas) ... But the problem is with the service department. Took my car in for servicing for the 25000 miles service and the steering was making a noise. Request But the problem is with the service department. Took my car in for servicing for the 25000 miles service and the steering was making a noise. Requested a tech to take a test ride with me and he figured the Worm bearing (Cobbler) in the steering was faulty and would be swapped under the warranty of the car. They swapped it out and then returned the car. The steering wheel was about 10 degrees crooked. It was clearly visible that the technician (Carlos) had screwed up. They claimed to have fixed it by leaving the steering casing open so it looked to have been straightened out and the Service in-charge handed the car to me with a confident smile stating the car was fixed. Of course the loose and open steering cover shall fall back and close soon and I figured out that they had not fixed anything so I go back and talk to the service rep who now tells me that the Shop Foreman told him there is nothing much that they can do about it. I want to ask the dealership: 1) Why would they break the car if they don't have trained technicians just say so. 2) If you have not repaired the car inform the customer why lie about it. Please don't take your cars for servicing to Southwest Kia Austin. More
Excellent Customer Service - Thank you Manny In comparison to South Austin Kia off of H 35, Southwest Austin or Capitol Kia is absolutely wonderful. They would not give up on the problem of my ve In comparison to South Austin Kia off of H 35, Southwest Austin or Capitol Kia is absolutely wonderful. They would not give up on the problem of my vehicle. Manual was very communicative and helpful from the start. He repeatedly contacted the warranty company to urge them to complete the review process of my problem. I went to SouthAustin Kia to fix the same problem twice. They never fixed it. Manny kept in contact with me almost every day until my vehicle was fixed. Great care and service. Thank you! More
I'm glad that Arturo from Service introduced us to Michael. As much as I was still debating weather to try & trade my 2015 Sorento, Michael made the entire process smooth & pleasant. We were very Michael. As much as I was still debating weather to try & trade my 2015 Sorento, Michael made the entire process smooth & pleasant. We were very impressed that he took the time to give us a detailed discription of the vehicle & its functions More