Kia of North Austin - Austin - Service Center

I still love my Kia, but today the service desk really let me down. I went in to let them know that someone there (Cody) had finally figured out what was causing my key fobs to fail when trying to open th let me down. I went in to let them know that someone there (Cody) had finally figured out what was causing my key fobs to fail when trying to open the car doors (in the same pants pocket with my iPhone and the magnet was interfering). So I had some good news to share! I went in, and only one guy, Zach, was at his desk. He looked up and acknowledged me while finishing with a customer, saying he'd "be right with me." I waited for paperwork to be printed and signed. I stood alone, waiting, so I figured I could run to the restroom really quickly. When I got back, two other people had come in and were waiting by the doors. Dammit, when Zach finished up, he went to one of the others instead of telling them that I had already been waiting. Finally, other service reps begin trickling in... first Carlos (who told me "hello") and then Kevin and Shawn. Neither of the latter said or made eye contact with me. After waiting longer, the next customer was asked to approach one of the other rep's desks. There were just two customers and four representatives, but still no one asked to help me. So I walked out. I swear, I'll still buy a Kia but I will travel to the Round Rock location after buying FOUR from this dealership. These men must know who I am (key fob guy) and perhaps it's why no one bothered to offer assistance? More

Kevin was amazing and was updating us every step of the way. We were offered snacks and beverages as well! way. We were offered snacks and beverages as well! More

Excellent customer service and organized environment and appointments. I would recommend it for convenience, not for pricing. appointments. I would recommend it for convenience, not for pricing. More

They were very helpful in getting ne in and out on my first service visit. They were backlogged and I was on my lunch break. They also took initiative to check on the status of my car. I watch the servic first service visit. They were backlogged and I was on my lunch break. They also took initiative to check on the status of my car. I watch the service guy do the work and felt he was very thorough. I had a really pleasant first experience. More

Estimated wait for oil change due to the amount of people in line was close to 3 hours. They were able to service and complete my car around an hour. This included a few recommendations like wipers and cabin in line was close to 3 hours. They were able to service and complete my car around an hour. This included a few recommendations like wipers and cabin filter so I know they did the multi point inspection in that time. More

Appreciate the help I got this weekend. Everything was smooth and easy from start to finish Everything was smooth and easy from start to finish More

Prompt and excellent attention. Really friendly and kind. No complains in the service . I like it. Really friendly and kind. No complains in the service . I like it. More

I was able to get an appointment next day. Zach was my service advisor and he was friendly, courteous, knowledgeable. Answered my questions. I didn't have to wait very long to get the oil c Zach was my service advisor and he was friendly, courteous, knowledgeable. Answered my questions. I didn't have to wait very long to get the oil changed. Recommendations were made for necessary maintenance tasks but there was no pressure, I declined at this time. Parts folks were friendly as was Christie the cashier. Facility was clean and seemed to be very well run. I didn't purchase my vehicle at this dealership but glad I took it there for service. Will return in the future. More

Helpful, professional and knowledgeable staff in service department and salesperson was very friendly and not high pressure at all. department and salesperson was very friendly and not high pressure at all. More

The service is fast and the service is first class. I always use Kia in north Austin and plan to use them in the future. I always use Kia in north Austin and plan to use them in the future. More