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Kia-Mazda of Old Saybrook - Service Center
Old Saybrook, CT
18 Reviews
18 Reviews of Kia-Mazda of Old Saybrook - Service Center
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March 23, 2021
This is a story of three masked men that jumped in to save this damsel! It began with Chris in Service who worked hard to try to pump the life back into my 2016 Sorento sadly, it was too far gone... Sudd save this damsel! It began with Chris in Service who worked hard to try to pump the life back into my 2016 Sorento sadly, it was too far gone... Suddenly, Fran jumped in to protect me from being carless with a newer model at a great deal! Then Bill swooped in and literally picked me up at my house in a white steed (2018 Kia Sorento) to whisk me off to my happy car destiny! Everyone there is great, I felt like I was their priority. More
by Karen B.
Employees Worked With
Bill Friskey, Fran Drake
March 03, 2021
After our recent experience at Kia of Old Saybrook we have decided to take our business to another Kia dealership. The terrible customer service of our new certified pre-owned vehicle left us flabbergast have decided to take our business to another Kia dealership. The terrible customer service of our new certified pre-owned vehicle left us flabbergasted since we had to make several phone calls in order to reach someone to be updated regarding our vehicle. After finally getting in touch with someone the service department was able to tell us that the vehicle was not drivable and that the part would not be able to be ordered due to their systems being down. We requested a loner due to the fact it was under warranty and we would require transportation. We went five and half days without a car and continued to attempt to obtain a loner. Another Kia dealership was contacted in the mean time in which they stated that the system was down nationwide but that they were all able to order parts and give loners. They kindly provided our information to the District Representative in this area due to the alarming story, within minutes we received a call that a loner had become available. Kia of Old Saybrook lacked in communication, empathy, and respect during our service experience and not to mention safety as we witnessed no masks being worn. Including the techs who where getting in and out of customers cars. The service manger was also not wearing a mask while in the customer facing office. More
by dbheltke
Employees Worked With
Chris service manger
January 27, 2019
Service Manager Rich Gadomski Excellent service and refer all our friends and family to work with Rich. He thoroughly inspects the problem and provides a clear explanation of wor Excellent service and refer all our friends and family to work with Rich. He thoroughly inspects the problem and provides a clear explanation of work required. More
by Ruthie
Employees Worked With
Rich Gadomski
July 24, 2018
Non-Existent Customer Service Online These guys run the "GenuineKiaParts.com" website and they literally have non-existent customer service. I ordered a part online going on two months a These guys run the "GenuineKiaParts.com" website and they literally have non-existent customer service. I ordered a part online going on two months ago. The very next day, the automated system said it would be shipped in 3-4 biz days. A month later, I'm trying to email them to find my part. No replies....EVER. I sent several emails because the KiaParts site has no phone number and no one ever bothered replying. The "order status" link I had was never updated from "processing". So, I'm just about to report them to the better business bureau & file a claim with our credit card to get my money back when my wife figures about putting in the address to google to find their phone number and call. They were all nice on the phone she says and ordered the part, were gonna rush ship it...blah blah blah. That was another week ago. This is ridiculous. More
by Spokenmob
Employees Worked With
n/a
September 06, 2017
Wonderful Danielle was great. Very helpful. I came in with a flat and they had me in and out with absolutely no issues. Very helpful friendly and customer orien Danielle was great. Very helpful. I came in with a flat and they had me in and out with absolutely no issues. Very helpful friendly and customer orientated. More
by mnahas221
Employees Worked With
Danielle Acree
October 29, 2014
management Stacey's understanding of our frustration on an issue we were having with our 2006 Sorento is very much appreciated. Thank you for getting involved a Stacey's understanding of our frustration on an issue we were having with our 2006 Sorento is very much appreciated. Thank you for getting involved and coming up with a solution. More
by misleadbydealer
July 22, 2014
Very friendly and great experience Very helpful dealership, they were patient and answered my questions with ease! They were so friendly and knowledgable. When I came in to pick up m Very helpful dealership, they were patient and answered my questions with ease! They were so friendly and knowledgable. When I came in to pick up my new car they allowed my dog to come inside instead of waiting in the car while I signed the paperwork! More
by ematts
Employees Worked With
Chris Ntoukiantzis
July 09, 2014
A promise made is NOT a promise kept I inquired with J.C. about the possibility of purchasing a new Mazda CX-5 on a tight timetable. He promised me that he could provide me with the car I I inquired with J.C. about the possibility of purchasing a new Mazda CX-5 on a tight timetable. He promised me that he could provide me with the car I wanted by Tuesday. My car was not ready until Friday. We were not even notified that there was a delay until Wednesday. We were then told it would be ready by Thursday, which was also inaccurate. We were also told that our insurance company would be notified by the dealership so that we would be ready to drive off. Upon arrival to pick up our car, we were notified that we would have to take care of that ourselves. A promise made is not a promise kept at Kia Mazda of Old Saybrook. Less than a week after driving off the lot, the mirror behind the visor dropped into my lap while driving. I also noticed that the stitching on the pouch behind the driver’s seat was tearing. These types of issues should not happen with a brand new vehicle. With that in mind, we contacted Kevin, the sales manager, to ask if anything could be done. He told us that we could bring it back the following Wednesday to have the seat and mirror repaired. He also promised our vehicle would be cleaned inside and out to make up for the constant inconvenience. We felt that we were offered a fair settlement to the problem. Fast-forward to our appointment to have the issues repaired. We arrived to find Kevin, the sales manager, and Stacey, the general manager, completely unprepared for our appointment. They asked us to wait while they figured out their error. After about 10 minutes, I took a walk to find out what was going on, only to find the general manager taking a cigarette break. We spoke with the general manager in his office to explain the situation. He was arrogant, condescending, and not willing to work to make things better. He did guarantee that our vehicle would be serviced and ready four hours from the time we left the dealer. Three hours later, I received a phone call from Kevin saying they would not be able to take care of my repair for at least a few days. When I asked to speak to the general manager, he hung up on me. They also refuse to honor their word to clean the car now. Once again, a promise made is not a promise kept at Kia Mazda of Old Saybrook. If you value integrity, honesty, and meaningful customer service in your car buying experience, do not even step foot on the premises at Kia Mazda of Old Saybrook. You might just be the next person to be taken advantage of. In our experience, a promise made was NEVER a promise kept at Kia Mazda of Old Saybrook. More
by dir922
Employees Worked With
Kevin Hill- Sales Manager, Chris Ntoukiantzis, John Coons
May 05, 2014
Great service! The Service department at Mazda of Old Saybrook was great. Honest communication helped us to understand the work being done and friendly attitude has The Service department at Mazda of Old Saybrook was great. Honest communication helped us to understand the work being done and friendly attitude has given us a good feeling about what our future visits will be like. We love our 2014 Mazda 6 Grand Touring. Our old car was a BMW. Mazda of Old Saybrook has provided us with a great car and service that makes the BMW dealer experience look like a joke! A big thank you to Brian and Technicians at Mazda of Old Saybrook! More
by urbo
