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Kia of Port Charlotte

Port Charlotte, FL

4.6
4,241 Reviews
Kia of Port Charlotte prides itself on developing a company culture of creative thinkers, dedicated to re-imagining the auto shopping and service experience and providing staff and customers an environment supporting not only our successes but also that of our community. We strive for excellence with every customer interaction, revel in our successes and learn from our failures. Every employee at Kia of Port Charlotte is highly committed to our Mission and takes pride in facilitating a consistent positive experience.
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202 Tamiami Trail

Port Charlotte, FL

33953

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Showing 4,241 reviews

March 15, 2023

Have got 2 car’s from this dealership and I’ve had a positive experience with both More

by joekel53
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Bolt
Mar 30, 2023 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with our team as well as returning to us for your second vehicle purchase!

March 15, 2023

Great service department Terrible sales department as manager was VERY RUDE AND UNPROFESSIONAL. Having been in the automotive sales business as an owner and CEO I don’t remember being treated so poorly. More

by RICKBRENNAN5618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Steitz
Mar 30, 2023 -

Kia of Port Charlotte responded

Thank you for your feedback regarding your interactions with our service staff, and please accept our apology for anything less than stellar customer service on our end. We hope to have the opportunity to provide a far better experience upon a future visit.

March 15, 2023

I purchased this vehicle brand new I already have the service required light up How can you sell me a brand new 2022 Sorento that I found out needs an oil change after calling the dealer More

by rotonda19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nicholas Troncone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Kia of Port Charlotte responded

Thank you for sharing your feedback as it helps us look into what went wrong. We apologize for any inconvenience and appreciate you choosing us for the purchase of your Sorento, as well as allowing us to remedy the issue.

Mar 31, 2023 -

rotonda19 responded

THEY WERE VERY HAPHAZARD ABOUT THE RESPONSE. SAID I SHOULD COME BACK IN 3000 OR 4000 MILES TO USE ONE OF MY FREE OIL CHANGES INSTEAD OF DOING IT NOW?

March 14, 2023

I took my car to take a nail out of tires when I got my car back the hand rest and door handle and passenger seat was with some one dirty hand print those area i had to clean it myself service tag still ho More

by mattie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel Goal
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Kia of Port Charlotte responded

Thank you for your honest feedback regarding your recent service visit we understand your frustration and appreciate you letting us know where we can improve. We look forward to providing 5 star customer service upon your next visit.

March 14, 2023

No happy my car hand rest door and passenger seat were left dirty grease hand marks i had to clean my self also service tag on on one take the time to walk with me to car to make sure everything was okay More

by mattie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel Goal
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Kia of Port Charlotte responded

Thank you for taking the time to provide feedback regarding your recent service visit. We apologize for falling short of expectations and will take steps to remedy this issue. We hope to have the opportunity to provide far better service upon your next visit.

March 13, 2023

I don't even drive a Kia and I still go there for my service. There are customer service at every Kia dealership I have ever been to supersedes that of any other car dealer in my history and I trust th More

by Juliaray392
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Apr 14, 2023 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with our Service team. We appreciate you returning to us for the care of your vehicle and we look forward to seeing you again!

March 13, 2023

Everyone has always been helpful and pleasant to deal with when I get my vehicle serviced. More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vivian Molinero
Mar 30, 2023 -

Kia of Port Charlotte responded

Thank you Tammy for your five star rating and positive comments. We appreciate your business and look forward to seeing you again!

March 13, 2023

Took 3hours for simple lube/oil etc. At a SCHEDULED appointment UNACCEPTABLE should be 1 hour tops. Why should I return? More

by lakedweller41
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

Kia of Port Charlotte responded

Thank you for sharing your feedback. We understand your frustration and want you to know we have since hired more staff to accommodate our busy service drive. We look forward to the opportunity to provide a much better wait time upon a future visit, and do hope that you return.

March 13, 2023

I was very pleased with the entire experience. I was not pressured at all and the salesman Sam Gomez was extremely helpful, knowledgeable and patient and answered all my questions and let me test More

by mwatjen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick in finance. , Sam Gomez
Apr 14, 2023 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with Sam in sales! We appreciate your business as well as you taking the time to leave your positive feedback! Enjoy your new Kia!

March 12, 2023

It was a good experience and very knowledgeable people in every department And I feel I got a great deal More

by lkuhn29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Whittington
Mar 21, 2023 -

Kia of Port Charlotte responded

Thank you for your five star review! We are glad to know you had such a good experience here at our dealership. We hope you will visit us again for any future care needed on your vehicle!

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