Rachel Goal
Rachel Goal at Kia of Port Charlotte

Rachel Goal

Service Advisor

Kia of Port Charlotte

202 Tamiami Trail
Port Charlotte, FL 33953

4.7
827 Reviews
4.7

827 Reviews

Write a Review

Dealership Experience

10 yrs

Industry Experience

10 yrs

827 Reviews of Rachel Goal

June 01, 2026

Dealership Rating
Employee Rating

Easy breezy visit Everyone was friendly , pleasant , helpful What ? Only 8 words not good enough ? More

by tazdevil.b
Service Time
Recommend Dealer
Yes
Jun 01, 2026

Kia of Port Charlotte responded

It’s great to hear your Kia Seltos service visit felt effortless and that our team was friendly and helpful. Thank you for sharing your fun feedback, and we look forward to assisting you again.

May 30, 2026

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Employee Rating

I had an oil change and filter change done, and it was only a little over an hour. More

by nanapaula1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2026

Kia of Port Charlotte responded

Thanks for sharing your experience with the oil and filter change on your Kia Soul. Rachel and our service team are pleased to have completed it in just over an hour. We look forward to assisting with your future maintenance needs.

May 30, 2026

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Employee Rating

Very nice respectful service crew as soon as you walk in the door, they take care of you. They’re efficient and they’re amazing. More

by GJINAJMARTA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2026

Kia of Port Charlotte responded

Thank you for your kind feedback about our service team. We’re glad they welcomed you warmly and handled your Seltos efficiently. Please feel free to reach out whenever you need any future service.

May 30, 2026

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I had a great experience with the service department at Kia of Port Charlotte. My 2022 Cadillac Escalade was having an issue with the push-button start system, and the team was able to diagnose and fix it More

by Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2026

Kia of Port Charlotte responded

We appreciate you highlighting the fast and professional service you received for your Cadillac Escalade’s push-button start system. Rachel will be delighted to learn her clear communication and attentive care made the process stress-free. Thank you for recommending our service department.

May 30, 2026

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wait was to long and cost was very expensive. KIA in sebring would have done the sam work for 112.00 les More

by airborne47
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jun 02, 2026

Kia of Port Charlotte responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we hope you will give us another opportunity to serve you.

May 28, 2026

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Employee Rating

Great service! Explained what I needed done to fix the issues and helped me resolve them in a timely manner. Will definitely be coming back to Kia of Port Charlotte More

by isaacballentine
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Maria Trillas

May 28, 2026

Kia of Port Charlotte responded

We’re glad Maria clearly explained the necessary repairs and completed them promptly. It’s wonderful to know your Kia K5 is back on the road without delay. We look forward to servicing your vehicle again.

May 24, 2026

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Employee Rating

Service dept. is always amazing. I had a couple of small issues and they were taken care of quickly. I couldn't be happier with Leslie she is amazing. More

by mark483emt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Adams

May 25, 2026

Kia of Port Charlotte responded

We’re delighted our service department resolved your Kia Seltos concerns so quickly. Leslie will be thrilled to hear she made such a positive impact. Thank you for the kind words.

May 14, 2026

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Employee Rating

Racheal always takes care of every car that I bring if for service. Shoutout to Maria for the customer service. More

by Alex1231
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Trillas

May 14, 2026

Kia of Port Charlotte responded

We’re delighted you trust us with service on your Chevrolet Camaro and appreciate how Rachel attends to every detail. We’ll be sure Maria hears your kind acknowledgement of her support.

May 07, 2026

Dealership Rating
Employee Rating

Went with the valet service and rental while my car was being serviced, Loved it!! Maria was very welcoming and helpful when she picked up my car. Overall great customer service. More

by anamay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Trillas

May 07, 2026

Kia of Port Charlotte responded

Thank you for the five-star rating. We’re thrilled that our valet service and loaner car made your Volvo XC60 service visit so convenient. Maria is glad she could welcome you and assist with your vehicle, and we look forward to helping you again.

May 03, 2026

Dealership Rating
Employee Rating

Wonderful people very nice very professional l am very happy very very good customer service More

by suntransport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service department

May 04, 2026

Kia of Port Charlotte responded

Your praise for our team’s professionalism brightened our day. Rachel and our team are thrilled to hear you felt well cared for during service on your Ram 1500. We appreciate you choosing us and look forward to assisting you again.

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