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Kia of Port Charlotte

Port Charlotte, FL

Overview
Employees
Reviews
Vehicles
4.6
4,247 Reviews
Kia of Port Charlotte prides itself on developing a company culture of creative thinkers, dedicated to re-imagining the auto shopping and service experience and providing staff and customers an environment supporting not only our successes but also that of our community. We strive for excellence with every customer interaction, revel in our successes and learn from our failures. Every employee at Kia of Port Charlotte is highly committed to our Mission and takes pride in facilitating a consistent positive experience.
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202 Tamiami Trail

Port Charlotte, FL

33953

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Showing 4,247 reviews

January 11, 2023

We had a good experience with your dealership, however the total time spent buying our new car pretty much took all day. Still we did drive a new car home that I really hadn’t expected to purchase on my f More

by Jb
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Finney
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Jan 12, 2023 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with us. We realize it can be a lengthy process at times depending on many factors, and we do try our best to be as efficient as possible, so thank you for your patience. We appreciate you choosing us for the purchase of your new Kia and hope you enjoy.

January 10, 2023

No follow up once checked in to service. Service mgr (Richard) never returned any of my calls. Waited an hour and a half before I complained that my car was still in back lot and not service More

by PaulPaul.bernhardy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen , Michael Steitz
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Jan 12, 2023 -

Kia of Port Charlotte responded

Thank you for taking the time to let us know about the circumstances surrounding your recent service experience. We pride ourselves on excellent customer service and it sounds like we fell short here. Please accept our apology for any inappropriate behavior and be assured steps are being taken to remedy the problem. We hope to earn your confidence again upon a future visit.

Jan 12, 2023 -

PaulPaul.bernhardy responded

I appreciate the response and the apology but it seems a little to corporate in nature. How would I know what steps are taken and those responsible actually understand the nature of my complaint. I researched many dealerships before I leased and was very pleased with Kia of port charlotte. I travel from Naples for my service and am not sure after this last experience, that I would go that far for service. How are you going to earn my confidence enough to go that far for an unpredictable experience?

January 10, 2023

Very happy with this dealership and very happy with my Soul. Great car with good gas mileage and roomy interior. More

by toliver.5650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Steitz
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Jan 12, 2023 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with our team and with the ownership of your Soul. We are so glad to hear you are happy with your purchase and subsequent service, and look forward to seeing you again.

January 10, 2023

Good prompt courteous service. Comfortable waiting area Car wash great I appreciate the service personnel More

by Jacqengle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2023 -

Kia of Port Charlotte responded

Thank you for taking the time to write your five star rating regarding your recent service visit. We appreciate you choosing us and look forward to seeing you upon a future visit.

January 09, 2023

I always have good service at the dealership. I usually can get a appointment within a few to a week. More

by pampoppen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2023 -

Kia of Port Charlotte responded

We appreciate your five star review and continued business. Looking forward to seeing you again!

January 09, 2023

Went to get an regular service, but the cabin air filter and glove box was left disassembled with parts for it missing. Went back, got a new filter but now I have to wait and return again for replacement pa More

by ALASDAIR.VALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Steitz
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Jan 12, 2023 -

Kia of Port Charlotte responded

Thank you for sharing your feedback regarding your recent service visit. We apologize for any incomplete work that caused inconvenience on your part. We are working to remedy your situation and look forward to getting this taken care of for you.

January 09, 2023

Super friendly, professional, informative, fast and convenient! Rachel was so nice and caring as well! More

by selenahoneyy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Calderon, Vivian Molinero, Michael Steitz
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Jan 11, 2023 -

Kia of Port Charlotte responded

We appreciate your five star review regarding our Service Department. Thank you for trusting us with your Kia service and for your kind words. We look forward to seeing you on your next visit!

January 08, 2023

Tienen que estar más atentos cuando hacen servicio. Casi 2 hrs espere x mi servicio de cambio de aceite. Mi guagua ya estaba lista y si no voy a ver q pasaba no me decían. Vengo desde Cape Coral a mi c More

by gabriellopez317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Steitz
Report | Print
Jan 11, 2023 -

Kia of Port Charlotte responded

Acepte nuestras disculpas por las molestias durante su visita. Nuestro gerente ha revisado sus comentarios y está tomando medidas para garantizar que esto no suceda en el futuro. Esperamos verte de nuevo.

January 08, 2023

Went over and beyond on service, fast and hassle free. Customer service made me feel special More

by mgvarner93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2023 -

Kia of Port Charlotte responded

We are so glad to hear you were treated well by our Service team. Thank you for sharing your positive experience and for choosing us. We look forward to seeing you again.

January 08, 2023

Steven in service was very helpful and kind such a sweet young man answered all my questions and concerns More

by Mattie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2023 -

Kia of Port Charlotte responded

Thank you Mattie for sharing your five star experience with Steven in Service. We appreciate you choosing us for the care of your Kia and we look forward to seeing you again.

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