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Kia of Port Charlotte

Port Charlotte, FL

Overview
Employees
Reviews
Vehicles
4.6
4,251 Reviews
Kia of Port Charlotte prides itself on developing a company culture of creative thinkers, dedicated to re-imagining the auto shopping and service experience and providing staff and customers an environment supporting not only our successes but also that of our community. We strive for excellence with every customer interaction, revel in our successes and learn from our failures. Every employee at Kia of Port Charlotte is highly committed to our Mission and takes pride in facilitating a consistent positive experience.
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202 Tamiami Trail

Port Charlotte, FL

33953

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Showing 4,251 reviews

January 12, 2023

It took 4 hrs even with an appointment to get an oil change and tire rotation. Even though advisor knew I was waiting at the dealership. Also the cost was unexpectedly high. More

by Hmarcella30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2023 -

Kia of Port Charlotte responded

Thank you for sharing your honest feedback regarding your visit to our Service Department. We apologize for the wait during your oil change. We are taking steps in our busy department to minimize wait time and look forward to the opportunity to provide a 5-star experience upon a future visit.

January 11, 2023

My salesman Sam was amazing and the business manager was great. They helped make the process pretty easy. More

by chopgirl_23
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sam Gomez
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Jan 12, 2023 -

Kia of Port Charlotte responded

Thank you for sharing your five star experience with our sales and F&I team. We are glad to hear your purchase was made easy and we hope you enjoy your new Kia!

January 11, 2023

Great people,great service positive attitude and experience,large selection of vehicles and models.would recommend More

by postaljmg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Narana Johnson
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Jan 12, 2023 -

Kia of Port Charlotte responded

Thank you for sharing your five star experience with our team. It is our mission to provide top notch customer service, so it's always good to hear when we deliver. We appreciate you choosing us for the purchase of your new Kia and hope you enjoy!

January 11, 2023

Dealership never gave my mom documents. Then claims the documents were deleted due to new ownership. Never agree to have them send you documents through email. After letting them know my mo More

by suncoastvapors
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
All finance department, Sam Gomez
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Jan 12, 2023 -

Kia of Port Charlotte responded

First, please accept our condolences for the loss of your mother. Thank you for your feedback regarding your attempt to sort out the ownership of her vehicle. We do provide digital paperwork via email and thumb drive, and if requested at the time, we would have no problem printing them. Please be assured, it's our intention to help where we can in situations like these, and we apologize if you were treated with anything less than respect. Unfortunately, we do not have access to the last company's documents and systems. We are happy to assist you in connection with the financing institution if you can come in to the dealership in person with the power of attorney. Otherwise contacting the bank who the loan is contracted with would be your best course of action. Please let us know how we can further assist you. 941-249-6171

Jan 13, 2023 -

suncoastvapors responded

I also drove to the dealership with power of attorney papers in person and was told at that point the documents could not be given to me due to new owners. Im sorry the new owners had taken over well before we bought the car. We also did ask for documents to be emailed at time of purchase was told no problem and got nothing but its funny about a week later you needed more documents signed and that i got so hmm what happened to original documents what are you hiding. Now that i give a review you want to be helpful. Yes i could go through bank who i have contacted but i should not need to if your dealership had a clue whats going on. All i got to say is BUYER BEWARE do NOT leave this dealership without your documents or better yet run go someplace else.

January 11, 2023

We had a good experience with your dealership, however the total time spent buying our new car pretty much took all day. Still we did drive a new car home that I really hadn’t expected to purchase on my f More

by Jb
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Finney
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Jan 12, 2023 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with us. We realize it can be a lengthy process at times depending on many factors, and we do try our best to be as efficient as possible, so thank you for your patience. We appreciate you choosing us for the purchase of your new Kia and hope you enjoy.

January 10, 2023

No follow up once checked in to service. Service mgr (Richard) never returned any of my calls. Waited an hour and a half before I complained that my car was still in back lot and not service More

by PaulPaul.bernhardy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen , Michael Steitz
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Jan 12, 2023 -

Kia of Port Charlotte responded

Thank you for taking the time to let us know about the circumstances surrounding your recent service experience. We pride ourselves on excellent customer service and it sounds like we fell short here. Please accept our apology for any inappropriate behavior and be assured steps are being taken to remedy the problem. We hope to earn your confidence again upon a future visit.

Jan 12, 2023 -

PaulPaul.bernhardy responded

I appreciate the response and the apology but it seems a little to corporate in nature. How would I know what steps are taken and those responsible actually understand the nature of my complaint. I researched many dealerships before I leased and was very pleased with Kia of port charlotte. I travel from Naples for my service and am not sure after this last experience, that I would go that far for service. How are you going to earn my confidence enough to go that far for an unpredictable experience?

January 10, 2023

Very happy with this dealership and very happy with my Soul. Great car with good gas mileage and roomy interior. More

by toliver.5650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Steitz
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Jan 12, 2023 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with our team and with the ownership of your Soul. We are so glad to hear you are happy with your purchase and subsequent service, and look forward to seeing you again.

January 10, 2023

Good prompt courteous service. Comfortable waiting area Car wash great I appreciate the service personnel More

by Jacqengle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2023 -

Kia of Port Charlotte responded

Thank you for taking the time to write your five star rating regarding your recent service visit. We appreciate you choosing us and look forward to seeing you upon a future visit.

January 09, 2023

I always have good service at the dealership. I usually can get a appointment within a few to a week. More

by pampoppen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2023 -

Kia of Port Charlotte responded

We appreciate your five star review and continued business. Looking forward to seeing you again!

January 09, 2023

Super friendly, professional, informative, fast and convenient! Rachel was so nice and caring as well! More

by selenahoneyy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Calderon, Vivian Molinero, Michael Steitz
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Jan 11, 2023 -

Kia of Port Charlotte responded

We appreciate your five star review regarding our Service Department. Thank you for trusting us with your Kia service and for your kind words. We look forward to seeing you on your next visit!

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