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Kia of Port Charlotte

Port Charlotte, FL

Overview
Employees
Reviews
Vehicles
4.6
4,254 Reviews
Kia of Port Charlotte prides itself on developing a company culture of creative thinkers, dedicated to re-imagining the auto shopping and service experience and providing staff and customers an environment supporting not only our successes but also that of our community. We strive for excellence with every customer interaction, revel in our successes and learn from our failures. Every employee at Kia of Port Charlotte is highly committed to our Mission and takes pride in facilitating a consistent positive experience.
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202 Tamiami Trail

Port Charlotte, FL

33953

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Showing 4,254 reviews

December 18, 2022

Have been well taken care of by the staff. La. Ka. La. Ga. Da. Baa More

by Jimg861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Calderon, Michael Steitz
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Dec 26, 2022 -

Kia of Port Charlotte responded

Thank you for choosing us for your auto service needs. We appreciate your positive feedback and look forward to seeing you again!

December 18, 2022

I find the dealership always helpful and quick to respond to my service requests. And they are very friendly. More

by Xxxxxxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with our Service Department. We appreciate you returning to us and look forward to seeing you again!

December 18, 2022

Excellent service when we purchased our car in November our other car was a total loss because of Ian and we had no issues everyone was great!! More

by PATCONWAY79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan in Finance!, Sam Gomez
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Dec 26, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive buying experience with us. While we sympathize with your loss due to the hurricane, we're so glad we could get you back on the road in a vehicle you're happy with. Thank you for choosing us and please enjoy your new Kia!

December 18, 2022

Absolutely amazing time. Sam is one of the best salesman and people I have ever met More

by MasonH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Gomez
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Dec 26, 2022 -

Kia of Port Charlotte responded

We appreciate you taking the time to share your five star experience with Sam in Sales. We're glad to hear you had a great time buying with us and hope to see you again. Enjoy your vehicle!

December 17, 2022

I know some don't like change , I'm ok with change . But man this dealership after new ownership is lacking the hospitality and extremely over priced on service . Was never like this before . Its crazy More

by ADRIAN.RIVERA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Steitz
Report | Print
Dec 26, 2022 -

Kia of Port Charlotte responded

Thank you for your valuable feedback. We do understand change can be frustrating to some. Please know it is always our intention to provide the best possible service and you did arrive on a week while we were experiencing a change in systems. This transition is a positive one and we are excited to be able to offer you even better service under the same leadership you've been accustomed to for the last several years. Thank you in advance for your understanding as we iron out the kinks and we look forward to having the opportunity to demonstrate these improvements upon a future visit.

December 16, 2022

It’s going to take some time to regain my trust after my latest experience. The saving grace for their service department is Jay Calderon. When Billy Fuccillo owned this dealership, almost all of the staff More

by jpd
Recommend Dealer
Yes
Employees Worked With
Jay Calderon
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Dec 20, 2022 -

Kia of Port Charlotte responded

Thank you for your candid feedback. Although we have experienced change of ownership we have had and will continue to have the same leadership in place since 2016. Under that leadership we have always strived to treat our customers with the utmost respect and kindness. If you have dealt with anything other than that we do apologize. We hope we have the opportunity to show our commitment to you upon a future visit.

December 16, 2022

we asked for change oil with synthetic, tires rotation and asked to check a leak on the left back tire.... They chang oil only... nothing else!!!! More

by JINCHEREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Steitz
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Dec 20, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your feedback regarding your recent visit. It sounds like there was a miscommunication on our end and we apologize for that. Your comments are under review by our Service Manager, as we strive to provide excellent service to our customers. We look forward to resolving your issue and seeing you again.

December 16, 2022

I had to take the car in twice because it wasn’t fixed the first time. But so far so good after the second visit. More

by JOYCEAREED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Calderon
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Dec 22, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your feedback regarding your service experience. We apologize for the need to return to resolve the issue, but glad to hear everything worked out. We appreciate your business and look forward to seeing you upon a future visit.

Dec 22, 2022 -

JOYCEAREED responded

I will definitely return. I’ve only taken my car to another place once and that was Sam’s Club. I needed tires and they were having a sale. Other than that one time I’ve only taken it to the dealer for servicing, including oil changes. I purchased the car when I was living in Maryland and only took the car to dealers there. Then when I moved to Florida, I took it to the dealer here. This was the first time I had a problem and they made it good, so yes, I definitely will return.

December 16, 2022

Like the dealership but went in for oil change took 2 1/2 hrs. to get it done. Appt. at 11:30 didn’t get done until 2:00. Way too long!!! More

by Clwoods410
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Bolt
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Dec 20, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your feedback regarding your recent service visit. We apologize for not meeting expectations regarding wait time and appreciate you letting us know. Our Service Manager is reviewing with the team and we look forward to making your next visit a better one.

December 16, 2022

Very friendly, helpful and efficient in all aspects of the purchase. Good communication as well More

by KBOSCHE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Youssef Issa
Report | Print
Dec 20, 2022 -

Kia of Port Charlotte responded

Thank you for your positive feedback regarding your recent purchasing experience with us. We appreciate you choosing us and hope you enjoy your vehicle!

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