Kia of Port Charlotte

5000 mile checkup took 2 1/2 hours. No updates were given to let me know what was going on. When I asked after service was completed I was told it was usually 1 1/2 hours. Michael did s No updates were given to let me know what was going on. When I asked after service was completed I was told it was usually 1 1/2 hours. Michael did show me hiw to find the VIN number on my car. Really would have appreciated touching base since I was waiting. More

I usually have good service and know there is always an expected wait time for services but I was a bit aggravated with this last visit. I came for an oil change and it took 2 hours and 20 minutes to compl expected wait time for services but I was a bit aggravated with this last visit. I came for an oil change and it took 2 hours and 20 minutes to complete. I was notified by my advisor a little over an hour in that after inspection they found a few issues, not covered. I requested a quote to go home with and was told I’d get it at end of visit. Another hour went by of going back and forth from service area and continuously trying to keep my 4 year old entertained. So finally I went to check with my advisor and found him leaning against a counter, casually chatting with another associate. He walks over to desk and my keys and paperwork are sitting there ready, along with one other. He said “oh they must have just put these here”, but he was facing his desk to where he would notice someone dropping keys off, so I did not believe that to be true. At that point I felt neglected as a customer. When walking out to car, looking through paperwork, I see no quote. He said he can go ahead and text the quote to me shortly. It’s been 2 days, haven’t received a quote and I don’t expect to see that quote at this point. Everything else was great though. Overall Kia does provide good service. I won’t let the frustrations of one advisor change my entire outlook on their services. They are very friendly, including my advisor for the visit, and provide complimentary water/snacks. As I was staring down the vending machine about to pay for water a sales associate stopped me and says he’d get us a water and pointed us to the snacks as well. I appreciate all the complimentary services done on car while trying oil changed. Just would have liked more timely and tentative care from my advisor during the visit. More

Jay did an amazing job helping me. She was very professional and made sure I felt welcomed. She was very professional and made sure I felt welcomed. More

Asked for update, said she would go check. No update. Saw my car sitting in shop for 20 minutes with no one touching it. Watched it get pulled to service drive and waited 10 more minutes bef No update. Saw my car sitting in shop for 20 minutes with no one touching it. Watched it get pulled to service drive and waited 10 more minutes before advisor noticed, while she was chatting with another employee. Finally she noticed me looking at my vehicle and she says your vehicle is ready. As far as the survey in my car, basically failed on 90% of the items listed. Only reason I didn't complain at the dealership is that they did get me out in a little over an hour. Greasy windshield near where new oil life sticker is. More

Service center used to be phenomenal but now it is not. Not attentive, had to wait 2 hours for my vehicle, no one walked me to my car to check it out. Paper to cover floor mat and plastic to cover seat st Not attentive, had to wait 2 hours for my vehicle, no one walked me to my car to check it out. Paper to cover floor mat and plastic to cover seat still in car and car was not cleaned as it has previously been done. There actually was actually some type of fluid on my windshield. More

The service was great but I didn’t get the car wash. The service attendant said she would send it back but I didn’t have time to wait. The service attendant said she would send it back but I didn’t have time to wait. More

Service advisor Rachael Goal is great. Everything about dealership is wonderful except the service manager Rich. He called me a liar and was arrogant and rude. Certainly not a people perso Everything about dealership is wonderful except the service manager Rich. He called me a liar and was arrogant and rude. Certainly not a people person. Too bad because sales and service is excellent I have purchased 15 Kia’s through the years and this guy has put a bad taste in my mouth More

Overall experience was terrible. I had an appointment and it still took over 3 hours!! Just for them to tell me that it was going to cost me over 400$$ to fix the car I've had less t I had an appointment and it still took over 3 hours!! Just for them to tell me that it was going to cost me over 400$$ to fix the car I've had less than 1 year! Will not buy Kia ever again More

Service was friendly and good. Seemed to take quite a bit longer than I thought. Seemed to take quite a bit longer than I thought. More

Had an appt. 2 1/2 hrs.later. only thing done was a diagnostic check with a $167.00 bill. Tried to sell me services that was not needed. I asked for an itemized b 2 1/2 hrs.later. only thing done was a diagnostic check with a $167.00 bill. Tried to sell me services that was not needed. I asked for an itemized bill of the things that they said I needed. Didn't receive one. I wanted to know the amount that I needed to save up for. My car was not washed like they are supposed to do. Will not go back. Will buy another Kia. But not from this establishment. Paid cash for my car. I am not just a number. Does not take that long to run a diagnostic check. Especially when you have an appt. More