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Kia of Port Charlotte

Port Charlotte, FL

4.6
4,292 Reviews
Kia of Port Charlotte prides itself on developing a company culture of creative thinkers, dedicated to re-imagining the auto shopping and service experience and providing staff and customers an environment supporting not only our successes but also that of our community. We strive for excellence with every customer interaction, revel in our successes and learn from our failures. Every employee at Kia of Port Charlotte is highly committed to our Mission and takes pride in facilitating a consistent positive experience.
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202 Tamiami Trail

Port Charlotte, FL

33953

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Showing 4,292 reviews

October 16, 2022

The service was great but I didn’t get the car wash. The service attendant said she would send it back but I didn’t have time to wait. More

by mediane61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vivian Molinero
Oct 27, 2022 -

Kia of Port Charlotte responded

Thank you for your positive review. We apologize about the wash and of course wanted to make it right by you. We hope to see you again so we can provide the 5-star service we are known for.

October 16, 2022

Service advisor Rachael Goal is great. Everything about dealership is wonderful except the service manager Rich. He called me a liar and was arrogant and rude. Certainly not a people perso More

by EDBROWN12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your honest feedback - it has been passed along for review. We hope to see you again as we strive for excellent customer care, especially with loyal customers such as yourself, and would like the opportunity to turn your experience around.

October 16, 2022

Service was friendly and good. Seemed to take quite a bit longer than I thought. More

by Lafybug7792
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Kia of Port Charlotte responded

We appreciate your five star rating and your honest feedback. We do our best to get service done as quickly as possible, however sometimes there are unforeseen circumstances that influence our timeliness, especially with the aftermath of the storm. Thank you for your patience!

October 16, 2022

Had an appt. 2 1/2 hrs.later. only thing done was a diagnostic check with a $167.00 bill. Tried to sell me services that was not needed. I asked for an itemized b More

by saltjack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachel Goal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Kia of Port Charlotte responded

Thank you for your honest feedback regarding your recent experience with our Service Department. We do our best to show how important our customers are to us and it sounds like we fell short. Your review was passed along to our Service Manager to see where we went wrong and we hope you do give us the opportunity to turn your experience around.

October 16, 2022

Took 2 1/2 hrs not 1. hr like I was told for oil change. I dont think tires were rotatd, as stated they would be. . no windshield solvent added. , car smelled of gas insi More

by Magosta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vivian Molinero
Oct 27, 2022 -

Kia of Port Charlotte responded

Thank you for your feedback regarding your recent service visit. Your comments have been passed along to our Service Manager so we can look into and improve from your experience.

October 15, 2022

Very good service, fast considering the hurricane-caused problems and increased customer volume. Good work More

by FIREMEDIC0404
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vivian Molinero, Michael Steitz
Oct 27, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your five star experience with our service team!

October 15, 2022

We love Kia of Port Charlotte, we have purchased out last 4 cars with them and we always bring the cars back to them for regular maintenance. More

by MELMARJARA
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Kia of Port Charlotte responded

We appreciate you sharing your consistently positive experience with our service team. We look forward to seeing you again!

October 15, 2022

Tim was amazing! He is very knowledgeable and had answers to all my questions. He and his team even went above and beyond by staying past closing to make sure I was a More

by MELMARJARA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Lawhorn
Oct 27, 2022 -

Kia of Port Charlotte responded

Thank you for returning to us for your 4th car purchase. We appreciate your loyalty and your positive comments regarding your experience with our dedicated team. Congratulations on taking home your new Sportage!

October 15, 2022

A beautiful facility but almost 3 hour wait for an oil change, air filter and car wash. More

by Richardmancini46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vivian Molinero
Oct 27, 2022 -

Kia of Port Charlotte responded

We apologize for falling short of expectations on wait time for your comprehensive oil change service and management has taken note of your feedback. We hope to see you again so we can improve upon your rating. Thank you for servicing with us!

October 15, 2022

A pleasant car shopping experience that resulted in the purchase of our new Sorento. We did not intend to buy, just look. Couldn't pass up the negotiated price! More

by Suelarson724
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bruer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Kia of Port Charlotte responded

Thank you for purchasing your new Sorento with us and for sharing your positive experience. Enjoy!

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