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Kia of Port Charlotte - Service Center

Port Charlotte, FL

4.5
2,242 Reviews

2,242 Reviews of Kia of Port Charlotte - Service Center

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November 23, 2022

Even though the service department was booked solid they took time to replace my battery and get me back on the road. And in record time too. Thanks More

by LisaB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Steitz
Nov 28, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your five star experience with our Service Department. Our entire team works hard to maintain excellence in a very busy department, so we are glad to hear your recent visit met your expectations. We look forward to seeing you again in the future and appreciate you choosing us!

November 23, 2022

Never followed through with call backs about updates. On the positive side, they did provide a loner car for the month and a half they had my car. More

by JONATO1268V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Steitz
Nov 30, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your feedback regarding your recent service experience with us. We understand the lack of communication can be frustrating and apologize. We are glad to hear the loner vehicle worked out well for you. Your comments have been passed along to our Service Manager to see where we can make improvements on communication. We look forward to the opportunity to improve your experience upon a future visit.

November 23, 2022

The customer service has gone down since the change of owners. I know that the economy makes everyone cut back, but I sat in the waiting room and was never informed of the progress of my car. Plus, I miss More

by Jeanmarion
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Molinero
Nov 28, 2022 -

Kia of Port Charlotte responded

Please accept our apology for any lack of communication on our part. We pride ourselves on 5-star customer service, so your feedback is important to us looking into what went wrong. We are glad to hear service performed met your expectations and we look forward to improving your customer service experience upon a future visit. Thank you!

November 22, 2022

Great friendly service department very attentive to your concerns and they keep you informed about your vehicle and a very clean and comfortable waiting area would highly recommend More

by lmarino1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2022 -

Kia of Port Charlotte responded

Thank you for your five star rating and positive comments regarding your recent service appointment. We appreciate your business and look forward to seeing you again!

November 22, 2022

They help me very well. I don’t have any problems with them. They are great people in the service and the people in the front Dess even the people phone salesman that very n More

by GIL23RIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with Rachel and the rest of our Service Department. We thank you for trusting us with your vehicle and appreciate your business!

November 22, 2022

Friendly people great service couldn't ask for more. Ted you sold me the vehicle over a month ago even came over to say hi and check what was wron. More

by DONN1237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Calderon
Nov 26, 2022 -

Kia of Port Charlotte responded

We appreciate you sharing your positive experience with our team. Thank you for choosing us for the purchase and service of your Kia.

November 22, 2022

I enjoy the extended service hours. Everyone is always very helpful when we visit for service. More

by Chantal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2022 -

Kia of Port Charlotte responded

Thank you Chantal for sharing your five star experience with our Service team. We appreciate you choosing us and look forward to seeing you again!

November 21, 2022

Not friendly costumer service poor quality work also just bad service over all won’t do it again More

by nooemail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Lepore
Nov 22, 2022 -

Kia of Port Charlotte responded

We're sorry to hear you had an unpleasant experience with us. We pride ourselves on excellent customer service, so we'd like to know more about how we can improve. Please contact kjohnston@kiapc.com with details. We hope we can earn the opportunity to turn your negative experience into a positive. Thank you!

November 21, 2022

Making the appointment was not without complications, car went in for service came out with scratch in the hood down to the primer, tires were rotated found missing valve stem cap, next day got tpms warning, More

by Veteran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel Goal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Kia of Port Charlotte responded

We appreciate you sharing your honest feedback and apologize for not meeting expectations during your recent service visit. Your comments have been passed along to our Service Manager for review to investigate. We do hope to earn the opportunity regain your trust upon a future visit.

November 21, 2022

Service was wonderful. I will certainly be back to continue Service on my vehicle. The waiting area very comfortable More

by sherreneof18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Calderon
Nov 22, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your recent positive experience with our Service team! We thank you for trusting us with your service needs and look forward to seeing you again.

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