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Kia of Port Charlotte - Service Center

Port Charlotte, FL

4.5
2,241 Reviews

2,241 Reviews of Kia of Port Charlotte - Service Center

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November 21, 2022

Friendly , informative and great to have a person assigned to talk to and keep me informed. More

by Nellen75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your five star experience with our Service team. We appreciate you trusting us with the service of your vehicle and look forward to seeing you again.

November 21, 2022

Professional service, knowledgeable staff. Wait times for scheduled service are generally longer than estimated at arrival. More

by NA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your five star experience with our Service Department. We appreciate you trusting us with your vehicle and look forward to seeing you again!

November 20, 2022

I appreciate Rachel Goal’s care & knowledge at the time of my needed service on my loved Kia Forte5. More

by JUVEVIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your five star experience with Rachel in our Service Department. We appreciate you trusting us with your Forte5 and look forward to seeing you again!

November 20, 2022

I cannot speak to rating the "dealership" since I was only there for service. I can tell you that the counter person who checked us in at the service department was unimaginably terrible. Just completely More

by matt_35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Reinhardt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Steitz
Nov 21, 2022 -

Kia of Port Charlotte responded

We are sorry to hear you were treated in any way less than stellar, as we pride ourselves on customer service, although we are glad to hear Michael was able to turn things around for you. Thank you for your feedback and your business.

November 20, 2022

Always very polite and positive. Stephen tries make the experience a good one. Jay is awesome! More

by jpbeard5783
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Calderon
Nov 21, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with our Service Advisors. We appreciate your business and look forward to seeing you again.

November 18, 2022

Work was done within the described time limit and appeared to be done well. Service advisor was not as good as I typically experience. Sales folks (Tim Lawhorn) always stop and are friendly and helpf More

by miketracy313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Reinhardt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Lepore
Nov 21, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your feedback regarding your recent visit with us. Your comments have been noted. We appreciate your business and look forward to seeing you again!

November 18, 2022

20 minute phone call to talk to someone, after 4 call backs, not good cust service, no staight answer when i finally was connected to sevice advisor, just spent 1000.00 on service, still no straight an More

by Adamsb55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Reinhardt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Kia of Port Charlotte responded

Brian, thank you for your honest feedback. Please know your comments are taken seriously and are being addressed by our management team. We hope to have the opportunity to turn your negative experience into a positive one in the future

November 18, 2022

Michael demonstrated professionalism, courtesy, and consideration during my visit. He assured that my vehicle needs were meet efficiently. Thank you for your great customer service! More

by Tanikaraquell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Calderon, Vivian Molinero, Michael Steitz
Nov 21, 2022 -

Kia of Port Charlotte responded

We appreciate you sharing your positive comments regarding your experience with Michael in service. We are glad to hear your needs were taken care of and look forward to seeing you again!

November 16, 2022

First visit to dealership and taken on time and everyone very courteous and eager to assist in anyway More

by grandpere0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Steitz
Nov 21, 2022 -

Kia of Port Charlotte responded

We are glad to hear you had a great first visit with our Service Department! We look forward to seeing you again in the future.

November 16, 2022

Everyone is very nice and friendly. The place is clean, bathrooms immaculate. Waiting area comfortable and wait time is good More

by No
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vivian Molinero
Nov 21, 2022 -

Kia of Port Charlotte responded

We appreciate your positive comments and five star rating! Thank you for your business. We look forward to seeing you again in the future.

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