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Kia of Port Charlotte - Service Center

Port Charlotte, FL

4.5
2,241 Reviews

2,241 Reviews of Kia of Port Charlotte - Service Center

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November 12, 2022

Awesome dealership! Friendly, accommodating, all around wonderful service crew. Oil change & tire rotation..I was in and out in 45 mins. Amazing!! More

by pam_goodwin2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Lepore
Nov 21, 2022 -

Kia of Port Charlotte responded

We appreciate you sharing your five star experience with us and we are glad to hear Marc took good care of you on your recent service visit. Looking forward to seeing you again!

November 11, 2022

Dealership paid attention to me and I appreciate it. Ignoring me isn’t a good thing for anyone. More

by marizar48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Kia of Port Charlotte responded

We are glad to hear you received the five star customer service we strive for with each customer. Thank you for your positive review and for trusting us with the service of your vehicle.

November 11, 2022

Was a little disappointed that when I picked my car up after service it wasn't washed or vacuumed. When I come in the past with prior owner of dealership they always washed my car before returning More

by Williamkinchelow4
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Steitz
Nov 21, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your honest feedback regarding your recent service visit. We do still wash the vehicle and vacuum the front compartment with service visits, so it sounds like this was an unusual oversight on our part. Please accept our apology for that. Your review has been passed along to our Service Manager so that he is aware.

November 10, 2022

They took me right in. Very friendly & professional. They gave me a time frame and they got the car done early. More

by sproutfoot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with Rachel in our Service Department. We look forward to seeing you again!

November 10, 2022

The service dept is terrible. No ride service for oil changes. Clients are expected to get their own ride there and back. You are told it’s a 2 hour wait But in reality it is a More

by Jessica
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vivian Molinero
Nov 21, 2022 -

Kia of Port Charlotte responded

Jessica, thank you for your feedback regarding your recent experience with us. We understand this must have been frustrating for you and your comments are important to us. Your message is being reviewed by our management team, as we pride ourselves on excellent service and we are looking to discover what went wrong here. We hope we have the opportunity to turn your negative experience into a positive in the future.

November 10, 2022

Worst service department I’ve ever seen. Zero communication, no call backs. 3 week old vehicle, radio goes blank, takes a month to get it fixed. Loose a month of Sirusxm and was told to call More

by PT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vivian Molinero
Nov 21, 2022 -

Kia of Port Charlotte responded

Thank you for your feedback. We understand this experience must have been frustrating for you. Although we strive for excellence in service, it sounds like we fell short and we would like to turn your negative experience into a positive one. Our Service Manager has been made aware of your review so that we can do so, given the opportunity.

November 09, 2022

I was pleased with the service I received and the staff was friendly .And the service was prompt. More

by Gbtrotter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive feedback regarding your recent experience with our Service Department. We are glad to hear you had a pleasing experience and look forward to seeing you again!

November 09, 2022

They did a great job fitting me in and work completed fast! They earned all my business. More

by jrchesler1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Bolt, Jay Calderon, Vivian Molinero
Nov 21, 2022 -

Kia of Port Charlotte responded

We appreciate you sharing your five star experience with our staff and facility. Thank you for choosing us! We look forward to seeing you again in the future.

November 09, 2022

Service Team is Top Notch! Michael was very thorough and kept me informed the whole time. More

by Michaelsteitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Calderon, Vivian Molinero, Michael Steitz, Marc Lepore
Nov 21, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your five star experience with our service team! We are glad to hear Michael took good care of you and we look forward to seeing you again in the future.

November 09, 2022

Maintenance on my car was complete in a timely manner and completed the first time. Outstanding job. More

by CAMPTOWN25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Calderon
Nov 21, 2022 -

Kia of Port Charlotte responded

We appreciate you sharing your five star experience with our Service Department. Thank you for trusting us with the care of your vehicle.

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