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Kia of Port Charlotte - Service Center

Port Charlotte, FL

4.5
2,239 Reviews

2,239 Reviews of Kia of Port Charlotte - Service Center

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November 05, 2022

Excellent service. Informative visit. Very nice consultant.. We we're in and out in an hour. More

by Cburnett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Kia of Port Charlotte responded

Thank you for your five star review! We are glad to hear your recent experience was a positive one and we look forward to seeing you again in the future.

November 05, 2022

Staff was friendly and kept me informed on the service, and waiting area was extremely clean. More

by JGWIZ76
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Kia of Port Charlotte responded

Thank you for your five star rating and positive comments regarding your Service visit! We appreciate your business.

November 05, 2022

Our service rep was very helpful checking in and out. Our routine service, including tire rotation, took just about an hour. The dealership is very convenient to our home, which is a big plus! More

by MARMACK41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Kia of Port Charlotte responded

Thank you for your five star rating and positive comments regarding you recent service visit. We appreciate your business!

November 05, 2022

Service rep was very friendly and informative . She did a great job representing your dealership More

by Jbartletti
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Kia of Port Charlotte responded

We appreciate you sharing your positive experience with Rachel in service. Thank you for trusting us with your vehicle. We look forward to seeing you again!

November 05, 2022

Very attentive and professional and never feel like you’re being taken advantage of and the lounge is comfortable More

by tommaui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Kia of Port Charlotte responded

Thank you for your five star rating and positive comments regarding your experience with our Service Department!

November 03, 2022

Had a 945am appointment time for an oil change. Customers who came after me, left before me. I waited for 4 hours. Sure seemed like I was forgotten. Had a great experience when I bought the car and More

by val.binkley
Recommend Dealer
No
Employees Worked With
Michael Steitz
Nov 03, 2022 -

Kia of Port Charlotte responded

Thank you for your feedback. We do understand this must have been a frustrating experience for you, and it is not a typical experience for our service customers. Your comments have been passed along to our Service Manager for review and we hope to have the opportunity to turn your negative experience into a positive one next visit.

November 02, 2022

Greeted immediately by a and very Friendly staff. Listened to concerns. Nice waiting area. Great Service! More

by jancin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Kia of Port Charlotte responded

We appreciate your five star review and positive comments. Thank you for choosing us for your service and maintenance needs!

November 01, 2022

Great service very polite employees, they keep you up to date on how the service is going and how much longer it will be. More

by sbarczyk
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Kia of Port Charlotte responded

We appreciate you taking the time to share your positive experience with our Service Department!

November 01, 2022

Spoke to Marc. Dropped car off in A.M. with the assurance it would be ready to p-up end of day.Car was not ready at end of day.Was given a buisness card saying resch More

by RICHKING1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marc Lepore
Nov 03, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your feedback. At any time you are able to speak to a staff member just by indicating you'd like to speak to someone when you call our main line. We'd like to honor that rescedule oil change offer, so please reach out to 941-249-6287, as this review site does not provide customer information for us to look into the situation.

November 01, 2022

Seems like a long wait when you make an appt and wait for your car More

by Lorissahess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vivian Molinero
Nov 03, 2022 -

Kia of Port Charlotte responded

Thank you for your feedback and we do apologize about a longer wait than expected. We are doing everything we can to remedy the issue with a large number of vehicles being affected by the storm. We look forward to seeing you again!

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