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Kia of Port Charlotte - Service Center

Port Charlotte, FL

4.5
2,239 Reviews

2,239 Reviews of Kia of Port Charlotte - Service Center

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September 17, 2022

Expectations were not met (timing and price) Communications were poor as I had to be the one calling in. More

by WNCP2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not recall his name - I never met him and he went out before the job was completed
Oct 10, 2022 -

Kia of Port Charlotte responded

We apologize for falling short of expectations and hope you return so we can turn your negative experience into a positive one!

September 16, 2022

The service staff was friendly and courteous. They explained what was being done and how long the process would take. We are very happy with the KIA service department and it’s staff. I would More

by Hilda Hopkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Kia of Port Charlotte responded

We appreciate you taking the time to leave a positive review for our Service Department!

September 16, 2022

Have had good service and friendly staff. Always get the appointment I have asked for. More

by mozenaglen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with our Service department! We look forward to seeing you for your next appointment.

September 15, 2022

Dealership is a nice facility but not sure if staff is knowledgeable about automotive service More

by rortiz7459
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vivian Molinero
Sep 15, 2022 -

rortiz7459 responded

Watch as they service your vehicle. I learned something they should have done but did not and when questioned it they did even know what l was talking about.

Sep 15, 2022 -

rortiz7459 responded

No

Sep 15, 2022 -

rortiz7459 responded

No

Sep 15, 2022 -

Kia of Port Charlotte responded

Thank you for your feedback. While our Service Advisors are very knowledgeable, they are not master technicians like those who work on your vehicle. Your technician is also available to you during your visit to answer any questions or concerns regarding your service. Please just let us know how we can help you and how we can address your concerns.

September 14, 2022

Great place. Very friendly staff. Very clean environment. Would recommend this place to everyone. T More

by mmiller1216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Calderon
Oct 10, 2022 -

Kia of Port Charlotte responded

Thank you for your five star review! We appreciate your business and your recommendation!

September 14, 2022

Excellent service and staff. My car was serviced while we waited. Minimum wait time. Clean dealership including restroom. More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Steitz
Oct 10, 2022 -

Kia of Port Charlotte responded

We appreciate your five star review and your business!

September 13, 2022

This service department has always been kind, efficient and thorough. My issues have been handled in a timely manner and I am always greeted with a smile. Thank you fir always making my service experience More

by Stacey.Crews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Kia of Port Charlotte responded

Thank you for your five star review and recommendation! We look forward to seeing you again.

September 13, 2022

Michael was very friendly & courteous, my service was completed in a timely manner & the dealership was very clean! Thank you 😊 More

by dcharlene1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Steitz
Oct 10, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your five star experience with our Service Department. We look forward to seeing you again.

September 13, 2022

Excellent service. Will always take my car to them. Very courteous and helpful. Thank you for what you do! More

by sbull0925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Bolt
Sep 14, 2022 -

Kia of Port Charlotte responded

We appreciate your five star rating and look forward to seeing you again!

September 12, 2022

The sales and service people are nice but can’t do a simple task like change oil without over filling it. More

by bjtcdt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Kia of Port Charlotte responded

Thank you for your feedback. It has been noted by our Service Manager and we hope to see you again so that we can change your 2 star review to a 5!

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