Kia of Port Charlotte - Service Center

They always call and keep you updated on what is going on with your car. They have dropped me off and picked me up from work in the past. When I called in because I had questions about how the solution was r with your car. They have dropped me off and picked me up from work in the past. When I called in because I had questions about how the solution was related to the problem they had someone who was able to explain it to me where I understood but also where I could look it up and verify. More

This is a follow up comment, Jason the service manager called me back and looked up some past repairs. He realized that one of the repairs was duplicated by mistake. This mistake was not because of Steven called me back and looked up some past repairs. He realized that one of the repairs was duplicated by mistake. This mistake was not because of Steven the service writer or Carlo the technician. Jason did issue a credit to me for future parts and services. Everyone at this Kia dealer have been very friendly and helpful. Thanks again, Roy Manzke More

Welcomed on time for our appt. Comfortably sat while service was completed. Car was clean, rep Rachel was pleasant and professional. Comfortably sat while service was completed. Car was clean, rep Rachel was pleasant and professional. More

EVERYONE WAS VERY FREINDLY GREAT SERVICE. ONLY TOOK 45 MINS FROM THE TIME I ARRIVED TO HAVE TRUNK LATCH REPLACED. WAS NOT A PAINFUL EXPERENCE ONLY TOOK 45 MINS FROM THE TIME I ARRIVED TO HAVE TRUNK LATCH REPLACED. WAS NOT A PAINFUL EXPERENCE More

Was greeted by a friendly staff. ...Were thorough with the care of my car...Very professional staff ...Were thorough with the care of my car...Very professional staff More

My car was taken in promptly when I arrived the attendant was very polite and my car was serviced in a prompt manner was very polite and my car was serviced in a prompt manner More

I initially came in for service on my 2016 Optima. While I was waiting for another warranty item to be repaired and have an oil change and tire rotation I ran into Bill shallow again who had previousl While I was waiting for another warranty item to be repaired and have an oil change and tire rotation I ran into Bill shallow again who had previously given me his card. Since I had quite a bit of waiting time on the service I decided to investigate what an upgrade on a newer Kia would be. Bill shallow did an estimate on my 2016 Optima and came to me to discuss the numbers. Bill was able to offer me a lease option on a 2023 Kia Sportage. I thought the car was too big initially and then I drove it, felt like a sedan while in the driver's seat, I have always driven sedans so that's what I intended to upgrade to. Bill shallow is an exceptional salesperson. I also dealt with Steven in service and he has always had excellent customer service skills. I also wanted to commend Jordan and finance for getting me out as I still had to go to work that Thursday. Everyone work together and the experience was excellent. Thank you Kia of Port Charlotte for Your Excellence in customer service More

I like the fact that you are greeted at the entrance and tell you to have a seat in the lobby and help yourself to coffee tell you to have a seat in the lobby and help yourself to coffee More

I had a "clunking" noise in the steering column, diagnosed as either Tie Rod Ends or Sway Bar Linkages. Those were replaced. $700 later, the clunking noise persists. OTOH, your Service Custom diagnosed as either Tie Rod Ends or Sway Bar Linkages. Those were replaced. $700 later, the clunking noise persists. OTOH, your Service Customer Contact (Jacob Scanlon) was personable, helpful, a pleasure to talk to, the Waiting Room facilities also very pleasant. The overall experience was very good unless you include results. Unfortunately the problem persists and the car is now in Tennessee. More

Friendly and courteous employees. Work was completed a little under the time previously quoted and well done. Highly recommend KIA of Port Charlotte. Work was completed a little under the time previously quoted and well done. Highly recommend KIA of Port Charlotte. More