Back

Kia of Port Charlotte - Service Center

Port Charlotte, FL

4.5
2,242 Reviews

2,242 Reviews of Kia of Port Charlotte - Service Center

Sort by
March 29, 2022

Service representative was fantastic. Rachel took care of all my questions in an efficient empathetic manner. More

by michelleforge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Kia of Port Charlotte responded

We appreciate your five star review regarding Rachel in Service!

March 29, 2022

Very courteous to the point on what they were doing and checked the whole car not just what I brought car in for More

by DALEM1943
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with us!

March 28, 2022

Poor communication. Twice I was told “a few days” for a repair. 1 took 17 days, another took 15. Maybe if I had rented a car it would have been faster. I feel that since More

by rocco101010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Reinhardt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Kia of Port Charlotte responded

Hello - We apologize for any miscommunication from our service department. As we are also dealing with supply issues just like many other dealerships, we are at the mercy of when parts arrive. Of course we would not intentionally misquote an estimated time. Thank you for your feedback.

March 28, 2022

Very polite customer service. On time service. Very clean facility. Will buy next car there again. More

by ronalddille2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Kia of Port Charlotte responded

Thank you for your five star review!

March 27, 2022

I was very impressed with all the customer service people I worked with in resolving a problem with my Kia Optima. They were able to diagnose and find the problem, and get it repaired, when the Kia dealershi More

by skipnjudy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Scanlon
Mar 28, 2022 -

Kia of Port Charlotte responded

We appreciate you taking the time to share your positive experience with our Service Department. We are glad to hear your issue was resolved!

March 27, 2022

Enjoy our time hanging with mr. Jordan Ray and thank him again for the purchase of ours Kia Sportage 70 More

by JACKM9295
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Ray and he scores a five, Jay Calderon, Henry Bonilla
Mar 28, 2022 -

Kia of Port Charlotte responded

Thank you for your review! We'd love to know how we can improve and earn a 5 star rating from our Service Advisors.

March 27, 2022

Jay helped me in every aspect of my service needs, I am very satisfied with the service. More

by CRUMSHERYL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Scanlon, Jay Calderon, Henry Bonilla
Mar 28, 2022 -

Kia of Port Charlotte responded

Thank you for your positive review regarding our Service department!

March 26, 2022

Very cordial Repairs we’re done promptly and efficiently Service advisor was knowledgeable and prompt. Promised work in one hour and it was done on time More

by EDBROWN12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your great experience with Rachel in our Service Department!

March 26, 2022

Always focused on customer satisfaction. Work is done in a timely manner and they keep you informed of progress. More

by sjamrog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Kia of Port Charlotte responded

We appreciate you sharing your five star experience with Steven in Service!

March 25, 2022

We arrived a bit early for our appointment but were seen right away. Our service took approx one hour and the staff was very courteous. I asked for the alignment to be checked and adjusted as necessary. More

by Pnm0440
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Scanlon
Mar 28, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with Jacob in Service!

...
205
...