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Kia of Port Charlotte - Service Center

Port Charlotte, FL

4.5
2,242 Reviews

2,242 Reviews of Kia of Port Charlotte - Service Center

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February 27, 2022

Every service appointment is done in a timely and professional manner. The entire staff is courteous and helpful. More

by SHALL770
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Scanlon
Feb 28, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with our Service Department!

February 27, 2022

I went in for my first oil change, the car wasn't under my name but my miothers which is totally wrong. Was told i might have some courtesy services. Had to pay $21.60 to replace the drivers side windshiel More

by MRAY3019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachel Goal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Reinhardt, Jacob Scanlon
Mar 01, 2022 -

Kia of Port Charlotte responded

Thank you for your feedback. Your review has been passed along to our Service Manager so improvements can be made.

February 26, 2022

Jacob and Carlos were amazing, quick and efficient. Thank you for getting me out so quickly More

by LINDARUBINO1007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlo, Jacob Scanlon
Feb 26, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with Jacob and our Service Department!

February 26, 2022

I live in Venice, but I prefer to service my car in Port Charlotte. It's not far and work the drive. More

by antiney11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2022 -

Kia of Port Charlotte responded

We appreciate you making the drive to service with us! Thank you for your positive review :)

February 26, 2022

Had an appointment (2:45) for just an oil change. I told them I was going to wait there. Took 2.5 hr wait to get it done. Sorry never again More

by GKCORBETT
Recommend Dealer
No
Employees Worked With
Don’t inow
Mar 01, 2022 -

Kia of Port Charlotte responded

Thank you for your feedback. Our Service Manager has assembled a new team of Express Lube technicians in order to address the wait time for oil changes during our very busy service schedule. We hope you return to experience the improvements!

February 26, 2022

Always a wonderful experience. They did a wonderful job. Satisfied customer. Everyone is super friendly. More

by BEECHIII2213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Scanlon
Feb 28, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with Jacob in service!

February 26, 2022

I was not satisfied with the service because I don't trust the job well, as they didn't wash my car as the promised they would. More

by ITOVILLADA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Scanlon
Mar 01, 2022 -

Kia of Port Charlotte responded

Thank you for your feedback. We do wash our service vehicles, however they are not detailed. This might account for the perception that it was not washed. Nonetheless, we apologize for any negative experience you may have had and hope that you return so that you can see the many improvements underway in our service department!

February 25, 2022

Great service. Pleasant employees. I drive 250 miles here for service. Nice rest rooms. Love the place More

by JOEMEYERS1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
Feb 28, 2022 -

Kia of Port Charlotte responded

Thank you for being a loyal customer to our Service Department!

February 25, 2022

I have always had a great experience at Kia Port Charlotte. Highly recommended. Staff members are pleasant, attentive, and helpful from arrival to departure! More

by NANCYSANDOLLAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Ray, Bill Shallow
Feb 26, 2022 -

Kia of Port Charlotte responded

Thank you for your five star review!

February 25, 2022

Instead of letting me know my car was ready it sat outside for 20 minutes Before I finally got up and said something. More

by SRAGO0
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacob Scanlon
Feb 26, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your feedback. It is not our standard to keep people waiting unnecessarily. Your comments have been passed on to our Service Manager.

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