Kia of Round Rock

Got the best deal for a car for me Craig & Joe helped me find the best car for me with an amazing deal. They worked with my budget and even helped with finding the best insurance for me Craig & Joe helped me find the best car for me with an amazing deal. They worked with my budget and even helped with finding the best insurance for me. I would recommend them to anyone that wants to find an amazing car for an amazing deal. More

Awesome Customer Service I changed dealerships to follow my Service Advisor Kassie Nix.........because she’s that good! In a time when customer service seems to take a backsea I changed dealerships to follow my Service Advisor Kassie Nix.........because she’s that good! In a time when customer service seems to take a backseat Southwest Kia Round Rock does it all right; from being greeted before you get out of your car, to being kept informed of service progress to leaving in a washed vehicle. If you want to feel like your business is appreciated and you get good value for your money Southwest Kia won’t disappoint. More

Excellent Courteous Service Every time I go in, I am always treated with respect and very efficient service. Alejandro Flores and Sean in the Service department are true assets Every time I go in, I am always treated with respect and very efficient service. Alejandro Flores and Sean in the Service department are true assets to the dealership. Alejandro is extremely knowledgeable of all the vehicles, it is impressive and Sean has the best customer service any dealership would want. More

Quick service This is the only Kia I will go to. I’m in and out in no time and they keep me inform. Nothing is every broken or missing from my vehicle . This is a K This is the only Kia I will go to. I’m in and out in no time and they keep me inform. Nothing is every broken or missing from my vehicle . This is a Kia that can be trusted. Shawn Knox was my service adviser and couldn’t have received any better service. More

Very satisfied with work done. When we needed major repair done, the work was done quickly and the cost was reasonable.. Shawn Knox kept us updated on the progress. We are very sati When we needed major repair done, the work was done quickly and the cost was reasonable.. Shawn Knox kept us updated on the progress. We are very satisfied with our experience. More

Good car buying experience Matt Fought was my sales agent. He was patient and answered all our questions about the Kia Fortes I was looking at. I dread going to dealerships, bu Matt Fought was my sales agent. He was patient and answered all our questions about the Kia Fortes I was looking at. I dread going to dealerships, but this was a good car experience with Matt! Thank you! More

Cheating a young customer and loyal parents My daughter bought her first ever car from Round Rock Kia in October 2016. Please note that we have bought 4 other Kia’s from the same lot over the y My daughter bought her first ever car from Round Rock Kia in October 2016. Please note that we have bought 4 other Kia’s from the same lot over the years, this makes #5, 3 of them new vehicles. She has been diligent and prompt with all her payments, never missed one, never had an issue. She has kept up with all her maintenance and everything. She decided that this year, at the end of November or so that she was going to trade it in. She went back to Round Rock Kia and she asked them about trading in her car for something newer. She was taking it BACK to the same place that she bought it from. Once she was there, they checked everything out and then asked her if she had been in a wreck. She answered no, not at all and then asked why. They told her that the CarFax report showed that in APRIL 2018 it started reporting that there had been an accident with the car. She found out later that said accident was IN APRIL 2016!!! That is 7 months before she even purchased it!!!! So they then told her that this was going to decrease the value of the trade, BY ALMOST $5000!!!! She’s been paying interest on this car and the extra amount that it was sold to her for since she bought the car!!! When asked what they would do about this because it wasn’t disclosed to her when she bought the car, the dealership told her that there was nothing they could do, it’s between her and CarFax. So if she wanted to trade in the car, she has to pay more or get a co-signer. We emailed CarFax, and they won’t do anything about it either. She was told by CarFax that she can go through a third party, or back to the dealership, or check with the DMV of our state!!! So here is a young girl who bought this car from their lot, which shouldn’t have even been sold in the first place, and they won’t even take the car back in trade, or make it right. I guess being a 5 Kia family doesn’t mean anything to such a “family oriented business”. Think twice about getting your next car from them!!!! We are now FORMER LOYAL CUSTOMERS! More

Excellent Service I was very pleased with the service I received from Sean Knox. He met me at my car outside, was efficient and got me in out of the cold quickly. My I was very pleased with the service I received from Sean Knox. He met me at my car outside, was efficient and got me in out of the cold quickly. My car was serviced and was completed on time. I would highly recommend Sean and the rest of the staff at Kia. More

Satisfied Customer I hate going to dealerships, but Kelly Cameron helped make this experience one of the best that I have ever had. She really went above and beyond of w I hate going to dealerships, but Kelly Cameron helped make this experience one of the best that I have ever had. She really went above and beyond of what other dealership agents have done in the past. This was the first time I had ever been to Southwest KIA and I would definitely recommend this dealership. More

Extremely Customer Oriented I was extremely satisfied with my experience for the regular maintenance i had performed on my Optima. Shaun was completely on target and was fantasti I was extremely satisfied with my experience for the regular maintenance i had performed on my Optima. Shaun was completely on target and was fantastic at communicating. The only thing that would have made it 100% would have been a more timely shuttle. I do realize that one person could be only in one place at a time but, more than one person could be picking up and dropping off customers. Other than that, 100%. More