Kia of Round Rock - Service Center

Not a fan at all. How a car brand doesn't offer a loaner due to engine recall that requires vehicle to be held overnight is insane. No offer to provide even a ride hom How a car brand doesn't offer a loaner due to engine recall that requires vehicle to be held overnight is insane. No offer to provide even a ride home at all. Working with Arturo and service manager as little help either. This was the second attempt to bring vehicle in for recall after we werent notified that 1st appointment needed to be rescheduled. Lack of care or any compassion by Kia and this service department was a huge let down. Clearly this service department lacks effective management and it shows. This experience has ruined ever wanting to purchase another Kia going forward. More

Horrible customer service and service department. We took my K5 for a new tire and they don't want to cover it. They did an oil change and they didn't noticed a tired that seems to have a defect. I'm We took my K5 for a new tire and they don't want to cover it. They did an oil change and they didn't noticed a tired that seems to have a defect. I'm pretty sure they won't want to cover that one either. My car cannot be driven since that other tire is about to pop. They do crappy maintenance when you have a package since they don't get pay for it. Don't buy at this place. More

Great customer service! Had an appointment and received service early and completed timely. I would higly recommend the maintenance service here in Kia Round Rock! Had an appointment and received service early and completed timely. I would higly recommend the maintenance service here in Kia Round Rock! More

The personnel at this dealership are very friendly and I will continue going to Kia Round Rock!!! will continue going to Kia Round Rock!!! More

Best customer service I ever received from a car dealer service center. The service manager, Ian Bahmfalk, helped me address a maintenance issue to my satisfaction that was performed by another KIA service service center. The service manager, Ian Bahmfalk, helped me address a maintenance issue to my satisfaction that was performed by another KIA service center in Virginia. More

Every time I go get my car serviced. I get top notch quality service and even if I'm not buying a vehicle, the sales staff has always taken a little part of their time to talk to me as I get top notch quality service and even if I'm not buying a vehicle, the sales staff has always taken a little part of their time to talk to me as a person, not just a customer but as a real person. Please don't lose any of your amazing staff. Even had the chance to chat with one of the mechanics in the back and they are super friendly, even being swamped with work l, they took the time to say hi and treated me like family. Thank you so much for all that you all do. More

Tory was excellent! Very friendly and communicative! The entire staff are friendly and helpful. I'd recommend this dealership over others. Very friendly and communicative! The entire staff are friendly and helpful. I'd recommend this dealership over others. More

I always feel really welcome and heard whenever I come into Kia of Round Rock. I have had a great experience every time I have been in so far. From sales to service, every interaction has been wonderful. into Kia of Round Rock. I have had a great experience every time I have been in so far. From sales to service, every interaction has been wonderful. I don't mind driving from Killeen because the service is always top notch. More

I needed a emergency last minute service done. . the Rep C King And Service guy Torri.. was able to get me in the next day.. Service raken care of..Thank you guys . the Rep C King And Service guy Torri.. was able to get me in the next day.. Service raken care of..Thank you guys More

Today the one thing that stands out as excellent was the communication from Customer Service. communication from Customer Service. More