Kia of Round Rock - Service Center

Always customer focused I have had three opportunities now to have scheduled service and recall service taken care of at the Round Rock Kia service center. The experience has I have had three opportunities now to have scheduled service and recall service taken care of at the Round Rock Kia service center. The experience has been consistently top-notch. An eagerness to please permeates the facility. I was always kept informed of the status of my car during each appointment, and I was offer snacks and internet access while I waited. Sean seemed genuinely concerned that my experience was a good as it could possibily be. More

AMAZING Jamie, Pattie, John, and and the rest of the staff at the service center have been nothing but wonderful and a pleasure to deal with and have gone abo Jamie, Pattie, John, and and the rest of the staff at the service center have been nothing but wonderful and a pleasure to deal with and have gone above and before for me in more than one occasion. I honestly don't trust anyone else to deal with my car's needs. Thank you More

customer service I had a problem with one of my tires. My problem was completely resolved and I was extremely satisfied.. John Scurlock and Jaime Mace are exceptional I had a problem with one of my tires. My problem was completely resolved and I was extremely satisfied.. John Scurlock and Jaime Mace are exceptional employees. More

Great Service Jamie in the Service Department was great. She kept me informed about what was happening with my car every step of the way. Thanks for the great s Jamie in the Service Department was great. She kept me informed about what was happening with my car every step of the way. Thanks for the great service. More

The Service I Expected My wife's Kia Optima needed a higher level of service, e.g. a transmission fluid/filter change, TSB inspection, new tires, induction cleaning, and mor My wife's Kia Optima needed a higher level of service, e.g. a transmission fluid/filter change, TSB inspection, new tires, induction cleaning, and more. Scheduling was easy over the phone and the service was prompt. Zeke was prompt and courteous to let me know what the status of the car was while being serviced. The shuttle took me to work and picked me up from work without issue. Overall, a fantastic service experience and I hope they can keep up the standard they have established with me. Thank you Zeke and the rest of the service group! More

Above and beyond My experience at Southwest Kia was amazing. My service advisor Sean Knox was very attentive and helpful with my requests. He went above and beyond tha My experience at Southwest Kia was amazing. My service advisor Sean Knox was very attentive and helpful with my requests. He went above and beyond than a five star rating. I highly recommend this dealership. More

brand new soul with only 3500 miles cost me $600 in loss of My 2015 Soul purchased new only had 3500 miles on it and would no longer accept gas when I tried to add to my half tank. I researched and found this i My 2015 Soul purchased new only had 3500 miles on it and would no longer accept gas when I tried to add to my half tank. I researched and found this is an issue with Souls that goes back to at least 2011. I was the only customer in the service line when they opened at 7am. I purchased the vehicle and an extended warranty along with a service plan. I drive as a temporary job so each day without my vehicle costs me $150. Not only did I not get a call about my vehicle as promised' but when I called the service advisor he attempted to blame the problem on me. In addition, he stated that he cannot get the part for this common problem for another 3 days! This was unacceptable so I called back to speak to a service manager but was sent to her voicemail. That was Saturday at 11 a.m. It is now 10 p.m. on Monday and I am still waiting on my callback. Stay far away from this place. I have consulted an attorney regarding my $600 loss of income; they should get my attorney's so It for my loss, emotional anguish and attorney's fees by the end of the week. Apparently I am not the first person who has been treated badly by this company More

don't waste your time like they waste yours Back in December I bought a 2015 kia soul+, was kind of rushed and pressured into the sale but did like the vehicle. After a month or so of owning the Back in December I bought a 2015 kia soul+, was kind of rushed and pressured into the sale but did like the vehicle. After a month or so of owning the car I started to have electrical issues with the car, went in for my first oil change and notified them and they told me that I would have to schedule an appointment time and would have to find my own transportation and would not provide a rental. Went back again 2 weeks later SAME issues, they try to tell me that because I have a system in my vehicle that that is what's causing the problems.. that's odd because they were issues before the stereo was installed, so explain that.. so problem persists and I drop it off 2 more times and still can't find the problem so they just replace the modules and say it's fixed. Well tonight I get a phone call saying that I have to bring the car in and duplicate the problem with there "master" mechanic, if anyone knows electrical problems, you can't just make them happen. So needles to say DO NY WASTE YOUR TIME WITH THIS DEALERSHIP FROM SALES DOWN TO SERVICE!!!! By far the worst dealership experience all the way around. Dustin R More