Kia of Streetsboro - Service Center

Outstanding Customer Service I took my car to the service department at Classic Kia to have them check out a noise that was coming from the engine. At first they thought it was a I took my car to the service department at Classic Kia to have them check out a noise that was coming from the engine. At first they thought it was a worn out pulley so they replaced it within a couple of minutes. After they started up the car it was still making a weird noise so they decided to keep the car over night to find out exactly where the noise was coming from and why. They did not want me to take the car home and have something major go wrong while driving. It was near closing time so the service staff offered me a loaner car so I would not be without a vehicle. The next day I received a call from the dealership informing me that they had found the source of the noise, a defected a/c compressor. They went ahead and replaced it, all covered under warranty. They went above and beyond helping to get my car fixed and explained to me in detail what the exact repair was. They greeted me by name when I entered the dealership and wished me well when I left. The dealership is always clean, the service department is well run, and they always offer a loaner car if the repair is going to be longer then an hour or two. I use to have anxiety whenever I needed my car fixed, not knowing what to expect and worried about the cost. At Classic Kia in Streetsboro I feel at ease, knowing my car is being repaired correctly and usually under warranty. I highly recommend this dealership to anyone who is looking for a reasonable car repair shop with excellent customer service. More

Service department bad at trouble shooting problems. Service department bad at trouble shooting problems. They wanted $600 for a brake job that was not necessary. They said there was 4MM left on brake p Service department bad at trouble shooting problems. They wanted $600 for a brake job that was not necessary. They said there was 4MM left on brake pads, when there was 6MM. Brake pads should not need changed till they are at 2MM. More

Great people, great service... from the Sales Team to the folks in the shop. It is always a friendly place to visit. They even fit you in if you don't have an appointment! Great Job ALL!! folks in the shop. It is always a friendly place to visit. They even fit you in if you don't have an appointment! Great Job ALL!! More

Your Happiness is their main concern,all in all the visits to this Dealer have been a pleasant experience,from reviewing inventory on their website,finding the right vehicle,calling to verify its exist visits to this Dealer have been a pleasant experience,from reviewing inventory on their website,finding the right vehicle,calling to verify its existence,and meeting the sales staff to financing,and driving it home. More