Kia of Vacaville

This was by far the worst expert ever in a Kia Dealership. Recently relocated and my car needed service. I made this appointment weeks again. When I arrived I was told they were behind. My bas Dealership. Recently relocated and my car needed service. I made this appointment weeks again. When I arrived I was told they were behind. My basic oil change took 3.1/2 hours so I had get a Lyft to take me back home. Screwed up my whole day. Then I had to call close to closing and was told my care was just being finished. Lyft driver took me back just before 6p (closing) and didn’t even receive a car wash. Worst experience ever. I’m not even comfortable with my car being thoroughly examined. I hated this experience so much that I will drive to another dealership miles away. Ridiculous!!!! I was told I can come back for my car wash btw… like who has time for that? More

They offered (I didn’t initiate) to hold a car for me. I emailed and texted by ETA. As I was getting ready to drive 2 hours, I texted. They responded with they missed my messages and they sold the car but I emailed and texted by ETA. As I was getting ready to drive 2 hours, I texted. They responded with they missed my messages and they sold the car but there was a lower model available for sale. More

Reserved a Sportage for me. Negotiating was easy and car arrived early. Staff was thorough and respectful. Negotiating was easy and car arrived early. Staff was thorough and respectful. More

Worst dealership ever. ..bought warranty and maintenance with my car...later I decided to cancel them... I was told that it might take between 30 to 45 days...as of today it ..bought warranty and maintenance with my car...later I decided to cancel them... I was told that it might take between 30 to 45 days...as of today it's been 66 days but no sign of refund...on too of it they are avoiding my calls...from sales manager to finance manager everyone is avoiding my calls and not helping...worst ever dealership... More

Horrible service by Edwin and Oscar they lied and make me drive for 2 hours telling me the car I was getting it was ready when I get to the dealership they didn’t even service the vehicle no windshield wiper drive for 2 hours telling me the car I was getting it was ready when I get to the dealership they didn’t even service the vehicle no windshield wipers and car needed to be detailed. Never coming back dishonest people More

Look out for these guys. Worst dealership and experience I have ever had. They charged me for every last thing they could and didn't point any of it out. When I got home and figured out all that took place I have ever had. They charged me for every last thing they could and didn't point any of it out. When I got home and figured out all that took place and went back to talk to them about it they did not want anything to do with me because "I signed the paperwork " Rocco was the salesman and when I went to his boss he said Rocco was his worse salesman...nice thing to say about your employee....HORRIBLE DEALER. More

Bad experience with these guys don't go there they try to screw you in every way and sell you crap that you don't need iv been trying to get them to credit back a service contract for 6 months now but they h screw you in every way and sell you crap that you don't need iv been trying to get them to credit back a service contract for 6 months now but they have refused to do it and Palo won't return phone calls More

Car price online is MSRP but there is markup of 11k. Way overpriced. No wonder cars still available and couldn’t sell. overpriced. No wonder cars still available and couldn’t sell. More

I had an oil change with Kia Vacaville few times my car came out dry and out of oil after 3 thousand miles. I notice it when I heard something cranking inside the engine and I almost broke down in the midd came out dry and out of oil after 3 thousand miles. I notice it when I heard something cranking inside the engine and I almost broke down in the middle of the freeway. The steering wheel got lock and my engine stop and all the warning light came out of the dashboard. I almost got into an accident, luckily I managed my way out and the car keeps on running. I usually get an oil change every five thousand miles because its hybrid but like I said the engine is out of oil at three thousand miles. I hope this send a message to all who is getting a service at this place. This guys are not trustworthy of your personal vehicle, they do this to get you into a heavy repair and expenses. I hope this people suffer from they do wrong to its customer. More

I was going to write a very long and detailed review but it would have been huge. Long story short me and a friend each bought a car from Vacaville Kia. Our sales person Miranda was nice but didn't listen. it would have been huge. Long story short me and a friend each bought a car from Vacaville Kia. Our sales person Miranda was nice but didn't listen. I had to ask three times to get a value for my car. On the third time she came back saying they would have to run credit before giving me a value for my car. I refused to run credit until I knew what they would give me for the car. Finally they came back with an agreeable value so I bought The Kia Seltos I liked. I gave them my 10 day pay off for my loan. They didn't pay off the car in that 10 days. Then my payment came out of my account om Saturday. The finance guy Paolo said he would get that handled and apologized. He said he would call me back on Monday. He didn't call me. So around noon I called him and he seemed surprised I was calling. I asked him what happened. He said he would look into it and call me back. This went on back and forth with him saying he doesn't know how this happened and he was emailing and calling people. So then around the 20th of October i got the title from VW showing I owned the car. So i called and told Paolo that I now had title on the car and have not been refunded for the payment and the interest that was taken. He asked if I could send the title and i said I would when I got my money back. I also asked him and had been asking since the payment was taken out of my account, if they could give me a set of rubber floor mats for all this trouble. He said he was talking to the Service manager and the business office about that. That is what he has been telling me the whole time. So on 11/05/20 I received my check from VW for the overpayment of my loan. I called Paolo and told him I received my check. I asked him if he made progress on the floor mats and he said he was still working on it and we would all me back and let me know. I never heard anything from him. So on 11/6/20 I called and left him a message asking if he heard anything and for him to call me and let me know. As of 11/21/20 I have not heard from him. On 11/17/20 The DMV clerk called me and said there was an issue on the paperwork and she needed me to sign a form. I told her that I have title for the vehicle still and she asked for that. I told her that I have been trying to get ahold of Paolo about that and told her everything that had happened. She was very nice and listened to me and was apologetic. She said she was going to have the GM reach out to me. I also have not heard from him as of 11/21/20. This is a very terrible dealership. It is very unprofessional. When you call the main line, no one identifies them self. They just say "Vacaville Kia". Paolo is terrible at returning calls when he says he will. You will 90% of the time have to keep calling him. I never heard from our Salesperson Miranda and neither has my friend who bought a car the same day. If I could go back in time I would have bought from Elk Grove Kia or Folsom Kia. More