Kia on Atlantic

KIA on ATLANTIC: The ultimate "shady used car" experience — but on a brand-new car. At 71 years old, I have bought many cars, but this was hands-down the worst car buying experience of my life. The decept — but on a brand-new car. At 71 years old, I have bought many cars, but this was hands-down the worst car buying experience of my life. The deception started immediately: the salesman told us we were buying a 2026 Kia K4, but it turned out to be a 2025 model. The finance manager, Tony Ruxxxxi, was incredibly dishonest. He refused to show us any hard numbers during the process, hiding behind a digital-only system and "monthly payment" tactics. Against our better judgment, we finished the deal and were handed a thumb drive with 47 poorly named PDFs. When I finally dug through the files, I discovered total fraud. The $2,000 discount we negotiated was completely left off. Instead, Tony snuck in a "basic protection package" and massive fees that inflated a $30,000 car to a staggering $52,000. To top it off, despite my wife having Tier 1 credit, he locked her into a 7.25% interest rate, boldly lying to our faces that "everybody pays that rate regardless of credit rating." Avoid Tony Ruxxxxi and Kia on Atlantic at all costs. Note: we have been back to the dealership many times with no resolution. We contacted Kia Customer Care and filed 2 claims. Again, we got no response from the dealership. I have filed claims with Florida Attorney General (still waiting). Just finished filing a complaint with Consumer Financial Protection Bureau (CFPB). Again, stay away from this place. I am embarrassed how easily I was taken and infuriated that people like Finance mgr. would take such advantage of seniors. More

Recently Anthony Grant provided outstanding customer service with our primary family car. He is always honest, knowledgeable, and helpful. Our family was again completely satisfied with our service expe service with our primary family car. He is always honest, knowledgeable, and helpful. Our family was again completely satisfied with our service experience. We continue to recommend Kia on Atlantic to our family and friends. More

Sheldon Smith was very polite, knowledgeable, and attentive to everything that was needed. Definitely recommend! attentive to everything that was needed. Definitely recommend! More

I brought my 23 Kia Telluride in for an alignment and fix the recall trim. Mike took care of me and I was in and out in a short time. He thoroughly went over the alignment and recall to make sure I was comp the recall trim. Mike took care of me and I was in and out in a short time. He thoroughly went over the alignment and recall to make sure I was completely satisfied. It was great customer service on his part. More

Everyone is very helpful in meeting my questions and concerns in regards to my vehicle concerns in regards to my vehicle More

John Sullivan was nice polite respectful and helped me buy my first car that I did by myself no help he made the experience comfortable and pleasant thank you. buy my first car that I did by myself no help he made the experience comfortable and pleasant thank you. More

I was very pleased with my experience at Kia on Atlantic. John Sullivan was very attentive and I received an offer that I wanted. John Sullivan was very attentive and I received an offer that I wanted. More

Timely work done. The staff are really friendly and ensure detailed servicing is done. They also follow up to ensure the service met expectations. The staff are really friendly and ensure detailed servicing is done. They also follow up to ensure the service met expectations. More

1-star – Avoid this dealership – Major issues with misrepresentation and trade-in handling I recently purchased a vehicle from Kia on Atlantic (11750 Abess Blvd, Jacksonville, FL) and experienced mul misrepresentation and trade-in handling I recently purchased a vehicle from Kia on Atlantic (11750 Abess Blvd, Jacksonville, FL) and experienced multiple serious problems that have left me extremely disappointed and out of pocket. Misrepresentation of add-on costs: The sales manager explicitly told us the maintenance package would add only $10–20 per month to the payment. After signing and reviewing the finance docs, it's actually $115/month—a huge discrepancy that influenced our decision to include it. When I called to address this, the finance manager dismissed it with "oh well" and refused to help. Failure to pay off trade-in: They did not promptly pay off my wife's previous financed vehicle as promised during the trade-in process. Instead, they asked for the financing company's details after the deal was done, leading to delays. This has caused ongoing issues (potential late payments/credit impact) on an account that should have been cleared quickly per Florida law. These practices feel deceptive and unprofessional. The lack of accountability from management is concerning—verbal promises not honored, add-ons inflated without clear explanation, and critical obligations like trade-in payoffs neglected. I've had to escalate with formal letters and am considering complaints to FLHSMV, the Florida AG, and BBB. I would not recommend this dealership to anyone. Do your homework and consider shopping elsewhere for honest, transparent service. Buyer beware. More

John Sullivan was really helpful, nice guy, showed us multiple cars, we didn't buy but I would recommend him to anyone. multiple cars, we didn't buy but I would recommend him to anyone. More