Tommie Mercer

1 star. I bought a $1,797 tire & wheel protection plan from this dealership for my 2026 Kia K4. When a rim bent, the plan paid to straighten it instead of re I bought a $1,797 tire & wheel protection plan from this dealership for my 2026 Kia K4. When a rim bent, the plan paid to straighten it instead of replacing it. The tire kept losing air and the car has vibrated at 60-70 mph ever since. The service director, Lee Bay, emailed me on Sept 29 promising to "facilitate replacing the rim" — in the same email asking me to re-score my satisfaction survey because I had given a low score ("a 10.00 survey would be greatly appreciated"). I re-scored it. The rim was never ordered or installed. Only a tire was replaced, free of charge. In October they quoted me ~$4,000 in additional repairs — rear brake hoses ($547) and a rear muffler ($1,334) that were never mentioned during my September visit for the same vibration complaint. After their October visit, my TPMS light came back blinking and the wheel started making a clanking noise like the brake is loose. That brake click was not there before — it started after their team removed and reinstalled the TPMS sensor twice. Every time I reported these issues, the answer redirected everything back to the subframe. When I confronted them in writing, the service director replied that they had worked on the left-front wheel, which "doesn't appear to have been the correct one" — his words. They worked on the wrong wheel. I am having the car independently inspected. My service advisor was always courteous and I do not blame her — this is about management. I would not trust this service department with my car. More

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Clean,amazing and very helpful people,he was very profesional and explained everything I need to know about my car profesional and explained everything I need to know about my car More

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Receiving assistance was prompt and easy. My front desk manager, Sheldon Smith provided kind communication with quick details that I needed because I did not understand what was going on with My front desk manager, Sheldon Smith provided kind communication with quick details that I needed because I did not understand what was going on with my vehicle. The ongoing follow-up was great and the final video review was beyond what I expected. More

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All the employees helped me, they were very fast, and friendly! I will be coming back friendly! I will be coming back More

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Never felt pressured Found the car that fits our needs The test drive made me feel comfortable The test drive made me feel comfortable More

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I had an appointment to bring my car in for a safety recall. I was greeted up on arrival. My appointment was pretty much on time. I was told approximately how long the service would take. I was asked recall. I was greeted up on arrival. My appointment was pretty much on time. I was told approximately how long the service would take. I was asked about a complimentary car wash. My car was ready in the time frame advised. My car was washed afterwards. I did notice my clock and pre set radio stations were off time/stations. My AC was on full blast/speed when I went to get inside my car. The staff was friendly. More

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Outstanding dealership. Just purchased our 5th Kia. Love the attention paid by sales staff to what we wanted in the new car. Just purchased our 5th Kia. Love the attention paid by sales staff to what we wanted in the new car. More

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I have had the worst experience with Southside Kia service department. It first started in 2022 when I took my Sorento in to Tommie Mercer for a persistent oil leak. He first denied that the oil leak service department. It first started in 2022 when I took my Sorento in to Tommie Mercer for a persistent oil leak. He first denied that the oil leak was covered by warranty. After presenting proof that he was already aware of, he honored the warranty. Tommie had my car for 2 days. He never communicated with me, neither did Tommie provide me a rental car. On the third day and constant calls from my husband and me Kia dealership provided me a rental car. When Tommie released my car it was still leaking oil. I had to have my car towed to the dealership. This time Tommie had my car in service for a month and a half. I had my car back for maybe 2 months and my car was still leaking oil. Again, my husband had to insist that Tommie honor my Kia warranty for the oil leak problem. During this whole ordeal Tommie failed to communicate with us the status of our vehicle. He lacked empathy or any kindness of how we may be affected by being short a car. This carried on into 2023. I had Tommie do an oil change and look into why my ABS light was on. He did the oil change and told me the ABS light was on due to the right rear hub needed to be changed. He quoted me $500 and said he could possibly fix the ABS light by just doing the wheel speed sensor for $300. I told Tommie I was not able to pay that right now, but when I can I will have the Right rear hub changed for $500. He said fine here is my card call me when your ready. So, about a month or so later I scheduled an appointment with Tommie. He tries to charge another diagnostic fee. I had to remind him that we have already diagnosed it and he had already quoted me a price. Tommie changed the price to $700. Then he insisted that all I really needed repaired was the wheel speed sensor, which he increased that price to $413. I was not happy. I specifically asked Tommie will this fix my ABS problem? “Yes, it will” he said. I trusted Tommie. I paid Tommie what he asked for. I drove my car home and less than a week later my ABS LIGHT came back on. I called Tommie. He said “oh you have 4 sensors, you experiencing another sensor out”. That will be another $413. Plus another diagnostic fee. I called Kia dealership customer service, because Tommie told my husband if your unhappy call customer service. Customer service Kia talked with Tommie while I was on hold and he agreed to have me bring my Sorento back. Tommie told Customer service Kia that he would check my repaired sensor work to see if it was done correctly. He also agreed not to charge me another diagnostic fee. I would only be charged for any new sensor, if needed. I brought the car in he ran the test said I needed another sensor (because I have 4 of them) replaced for another $413. I said no, I’ll just take my car and go. Tommie said that will be $213. for a diagnostic fee. I had to argue with him to get him to honor his previous agreement with Kia customer service. He finally agreed. Now, typically Tommie sends a text and email asking if I am happy with his service. He did not send any text or email asking if I was happy this time. Well, I am not happy. I have not be happy with Kia service for quite sometime. I have been treated with indifference and Tommie Mercer has consistently showed a lack of integrity. I am so disappointed with Southside Kia service that I will never ever buy another Kia. More

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Excellent customer service Tommie Mercer showed true concern for my vehicle and what was needed concern for my vehicle and what was needed More

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Everything was good. they got us in earlier as we had another appointment across town. they got us in earlier as we had another appointment across town. More

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