Kia on Atlantic - Service Center

Perfect I give such high rating due excellent service every time I take my car in. Service advisor ray and Chris are friendly and lovable. Great service depar I give such high rating due excellent service every time I take my car in. Service advisor ray and Chris are friendly and lovable. Great service department More

Great service Ray is always kind and helpful to my mom and I. He makes sure we’re comfortable and taken care of When waiting on our vehicle. Love his attitude Ray is always kind and helpful to my mom and I. He makes sure we’re comfortable and taken care of When waiting on our vehicle. Love his attitude More

First visit since I purchased our Kia from a friend. Angel B. was our service advisor and was Awesome I felt like I had been coming there for years . Everything was done in a very timely fashion and I le Angel B. was our service advisor and was Awesome I felt like I had been coming there for years . Everything was done in a very timely fashion and I left feeling very good about using Southside Kia! I also needed to update our warranty since it was about to expire and we had just purchased our Kia Soul from a good friend with extremely low mileage but was a 2015 model. I met with George Luciano Finance director and he set us up with an Awesome extended warranty where we have no worries about any repairs. What a a great relief! Southside Kia works for me! Thank You. More

Great service Ray, the service advisor, and Cory, the service manager always do their best to accommodate me if there is ever an issue with the work done. Anthony i Ray, the service advisor, and Cory, the service manager always do their best to accommodate me if there is ever an issue with the work done. Anthony is newer, but so far he has been professional and responsive. More

Recall Because the dealership around at your service manager Anthony was very polite and professional after dealing with the recall they kept up with things Because the dealership around at your service manager Anthony was very polite and professional after dealing with the recall they kept up with things that may be wrong with the car and came in inform me what needed to be repaired and done More

Service visit This was my first visit for service since purchasing my 2019 Sportage. Angel Bolding greeted me at service desk and outlined what would be done on a This was my first visit for service since purchasing my 2019 Sportage. Angel Bolding greeted me at service desk and outlined what would be done on a "first service visit". She kept me advised of what was happening while I waited in the service lounge area. Vehicle was completed on time and no problems were found. I will be bringing my vehicle back to Kia for my next service. More

Service department Had my Kia since 2016 and have had no issues with the service department. My service advisor C. Powell was very knowledgeable, courteous and nice . Had my Kia since 2016 and have had no issues with the service department. My service advisor C. Powell was very knowledgeable, courteous and nice . More

Fantastic!! I brought in my Kia for an oil change and was greeted with a smile. Christopher was very attentive,professional and very pleasant. He explained everyt I brought in my Kia for an oil change and was greeted with a smile. Christopher was very attentive,professional and very pleasant. He explained everything from beginning to end. I definitely am impressed!! More

NEVER recommend for sales or service NOT recommended, ever. I've rarely, if ever, seen a company so NOT concerned about customer service, including properly diagnosing a vehicle's issues NOT recommended, ever. I've rarely, if ever, seen a company so NOT concerned about customer service, including properly diagnosing a vehicle's issues and resolving them. I can't get anyone from Southside Kia to return multiple calls over an incomplete service which is affecting a 2,500 mile road trip. Either the service department is so grossly negligent that they did not catch the cruise control not working properly when they allegedly did a thorough analysis of the steering wheel assembly, or they didn't bother to tell me, knowing I was leaving. They did, however, tell me my radio was not working, when it was. EXCEPT I was told a "Master Reset" was done which fixed the radio currently not having issues and now the AUX function isn't working on my 2,500 road trip. Gee, thanks. When I discovered the cruise control issue, the Assistant Service Manager refused to answer multiple phone calls (while I held for 3 HOURS), nor return messages left, nor respond to a return text originally FROM Southside Kia asking how their service was. Kia corporate is useless, as their escalation specialist has not a clue how to speak to customers who are frustrated and upset. Dealing with smug "service techs" such as Anthony is annoying. I could go on and on such as how the Assistant Service Manager (who I used to respect) failed to remember I have the Kia-administered service warranty and attempted to charge me for something covered under the warranty I purchased. Was he going to try to double-dip and collect money from the warranty as well? Needless to say, I will likely NEVER purchase a Kia again due to the poor service, at all levels of the dealership and corporation. Please REFUND my $50 deductible paid IN ADVANCE of the job being completed when I return. I'll be bringing my $3,000 repair somewhere else. If anyone at Kia is remotely interested in resolving this issue, I'd suggest a pacifying public comment here is not effective. CALLING would be. ~ Laurel Ley (Wright) More

My favorite dealership for service I have always had excellent service at Southside Kia. I won't take me car anywhere else they never try to make you buy something you don't need I have always had excellent service at Southside Kia. I won't take me car anywhere else they never try to make you buy something you don't need More