Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Killeen Ford

Killeen, TX

Overview
Reviews
2.8
346 Reviews
Call Dealership (254) 449-7048

3301 E Central Texas Expy

Killeen, TX

76543

Directions

By Type

Showing 346 reviews

March 14, 2026

I checked my truck in for oil change and tire rotation. The lady walks up to my truck with an attitude. I’m sitting in the waiting area she comes over with more of an attitude and states they not going to More

by sgtlewis62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
March 08, 2026

They refused to give any pricing information over the phone or text. Drove over an hour to find out they have a $3495 addendum added to all truck online pricing once you get there. I’m also told by other More

by Shawn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
TaAna
Report | Print
March 06, 2026

The best thing I can say about Killeen Ford is that they have discovered time travel - they are committed to selling cars in the same way the business was done when Bill Clinton was President. I did not More

by buhzilly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bret Lindemann, Trey Jackson, Angel Reyes
Report | Print
Mar 06, 2026 -

Killeen Ford responded

Ford gives incentive to finance with Ford Motor Credit, and we pass those long to the customer. After polling our customers, we have applied the most asked for accessories to the vehicles in stock. We can work with someone on the product bundle that we install. Regarding negotiating our regionally leading price, we put our most aggressive pricing up front. That way a customer doesn’t have to haggle over price. Please call us at 254-616-9821, our management team would like to discuss this matter further with you.

Mar 07, 2026 -

buhzilly responded

The dealer’s response is flawed in several key details: Increasing the sales price by paying cash or with outside financing is not the same thing as “giving our customers the benefit” of financing arranged by the store. Suggesting that “customers want” the window tint, the “windshield treatment” and the “active GPS” system is justification for that being an undisclosed increase in price. With Killeen Ford, the advertised price is NOT the price. Contrary to their assertion that they will “work with someone on the product bundle we install”, they do not. It is flatly stated that Killeen Ford WILL NOT remove that charge which is NOT disclosed in the advertised price - whether on their own website, or those of third party aggregators like cars.com. I have that in writing from Killeen Ford. Killeen Ford asserts that they “put their most aggressive pricing up front” and a customer “doesn’t have to haggle about price.” I don’t know where they went to school, but where I went to school, asking $45,899 for a pre-owned vehicle, and only telling me after nearly two days of working a deal that there is an as of yet undisclosed upcharge for their product bundle, and an additional $3,000 in markup if I use my own financing or pay cash ain’t that. I had a specific conversation with their F&I guy who told me that I could finance through their store, make four payments and then refinance, because that way, they’d get their kickback from the lender, as if they had a solution to the $3,000 increase over the advertised price by telling me to still use their financing, pay them the extra interest over my credit union’s pre-approved loan terms was reasonable. “Call us” and a member of the management team will discuss this with you. I have had several phone calls with members of management today; each time I was told something different, but none of those conversations provided a solution aside from “pay us what we demand, or sod off.” One manager called me back and hung up on me upon learning my identity. Their response is as faulty as is the salesperson’s assertion that she “guarantee(d) a fair service and the best deal hand’s down” is false. You can’t tell me that by increasing the advertised sales price by 12% is the “best deal hands down”, nor a fair service. One of Killeen Ford’s managers told me that the deal added products and the finance requirement was “listed in the fine print on the website.” It is not. It is not there, nor on any of their advertising for the vehicle I wanted. It’s the car I want, but I can’t buy it from Killeen Ford from where I am. I’m in 2026. They think that it’s still 1993, and Cal Worthington is their role model.

March 05, 2026

Internet price is a hoax. Dealer and finance discounts vanished. Received emails from two from dealership about my bad experience and I emailed the issues and how they could b More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bret Lindemann
Report | Print
February 14, 2026

This was easily one of the worst car-buying experiences I’ve ever had. The financing process felt deliberately confusing. The numbers kept changing, and every time I asked for a clear breakdown, I got vag More

by santosortiz2377
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Radames
Report | Print
Feb 14, 2026 -

Killeen Ford responded

We definitely want to make a deal with the customer. Sometimes the math of the deal just doesn’t work out. The gentleman came in with a $890 payment on a 2026 Pathfinder with a payoff of around $56,000. The original MSRP of it was around $45,000. He had just bought the vehicle 2 weeks ago. His reason for trading was the seat was too small and it was uncomfortable for his back. He said he never drove the Nissan before buying it. He looked at a 2025 Expedition Max with an MSRP of around $73,000. That’s about a $30,000 difference in vehicle. He wanted to keep his payment at $900. The difference of the vehicles’ MSRPs dictates the payment difference in the vehicle would be around $500. That’s before even discussing his trade in’s initial depreciation and any left over balance being rolled over into the new loan. He requested to see a breakdown and that’s where we could have done a better job of giving him that information. We apologize if there was any miscommunication. If the customer still wants to be in the $900 range, we have options that we tried to show him the day he was here.

Feb 14, 2026 -

santosortiz2377 responded

I asked for the breakdown you guys denied me the breakdown you guys never came to me to discuss the breakdown so stop lying also you guys never told me the value of the vehicle when i asked regardless of the reason that i want to get rid off of the vehicle witch is not your concern cause at the end I'm the one who's going to make the payment not you i have to pick and look what is convinced for me this is why i regrets trying to do business with killeen ford always some kind of shady issues they don't care about any Veterans they see you as a dollars sign period not even the manager try to talk to me and try to make a deal.

Feb 14, 2026 -

Killeen Ford responded

The manager did come out to talk with you. He asked you what would be your preference…showing all the money in the discount or showing you more for your trade. He also said that after doing that he could still not arrive at the $900 payment you wanted to which you asked for your keys back. We have no problem going over any figures with any customer. A different manager is sending you the figures. We apologize for offending you. That is never our intention. We were trying to be cognizant of the payment spike and work with you on finding a vehicle that would accomplish a similar payment to your current one. If you’ll consider more payment we will diligently work with you to accomplish your goals.

Feb 14, 2026 -

santosortiz2377 responded

Never the manager came to me i got witness unless radames is the manager and the salesman at the same time cause he was the only one with me so don't say that the manager came to me look your cameras and see who was there the whole time it was me my daughter and your salesman radames thats it no one came to talk to me besides your salesman.

February 04, 2026

Service Advisor Paula Stone has exceeded every expectation regarding my visit to Killeen Ford. From the moment that I walked through the door to when I completed my business she was there every s More

by Thomrat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Stone
Report | Print
January 11, 2026

After a lowball trade offer, $10,000 less than carmax, I asked for my key back and refused to counteroffer. They refused to give my keys back I asked for my keys back more than 20 times while having to lea More

by jrf_lu
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Bret Lindemann
Report | Print
November 11, 2025

i would like to thank cesar on helping me trade in my car to a new 2025 bronco More

by rouxheinc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
cesar
Report | Print
October 31, 2025

BUYER BWARE The price is never the price. 3 reps and 4 sets of numbers. Advertised 25 Bronco Sport at $25750 ends UP $32,000. LOTS OF HIDDEN COSTS that they do not reveal until they force you More

by GALLUCCB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jose " Customer Service"
Report | Print
October 18, 2025

Whatever you do, stay far away from Automax Killeen (Hyundai, Ford, VW, etc.). Like a fool, I’ve dealt with these people on three separate purchases and multiple service visits — and every time has bee More

by zach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bret Lindemann, Trey Jackson, Angel Reyes
Report | Print
1
2
...
35