Killeen Ford

I got surprised on how welcoming. From the entrance to the inside of the store nice and clean. From the entrance to the inside of the store nice and clean. More

Clean, well organized, displayed and professional establishment. Darius was loyal to his word and if he didn’t know the question I was asking, he would research and find it. Gerald was also part of establishment. Darius was loyal to his word and if he didn’t know the question I was asking, he would research and find it. Gerald was also part of the process and it clear he is a seasoned salesman and could quickly come to answer questions about new truck equipment and technology. Made a purchase, then a new Expedtition came in off the truck, so the sales, financial and Management team worked to swap out a new vehicle purchase to a new/new vehicle purchase. Customer service right there! Only thing I don’t like, & it is a sign of the todays times, is the vehicle mark ups. If your shopping, add 10k+ to the sticker price on the window. A good salesman will tell you the truth. Mine did. More

The team was great I will recommend using this dealer with friends and family thanks with friends and family thanks More

Excellent service. Didn't feel pressured into buying a vehicle. Felt like I was given options that worked for me Didn't feel pressured into buying a vehicle. Felt like I was given options that worked for me More

They showed me a truck that l loved it was fully loaded,but out of my budget, the sales person worked to find me one that was just as good an in my budget thank you love my truck loaded,but out of my budget, the sales person worked to find me one that was just as good an in my budget thank you love my truck More

Liars and hidden fees! Husband found a good deal on a truck...or what we thought was a good deal. Husband completed paperwork before me as I was working. When I went to sig Husband found a good deal on a truck...or what we thought was a good deal. Husband completed paperwork before me as I was working. When I went to sign, I thought I was signing for a $37K ish loan (Truck was just under $40K, we put $5K down and then with tax/title/license...should have been around $37-38K total). Paperwork said the loan was for just under $45K. They had added all these additional fees for GPS, windshield protection , dent repair, and tire and wheel (only for accidental). They said they always add these fees to new and used vehicles still under warranty and I asked why they weren't in the listed price then...BECAUSE THEY DON'T WANT YOU TO KNOW ABOUT THEM UNTIL YOU SIGN! Price listed is not the bottom line. I asked if they could be removed and they proceeded to tell me my husband accepted them and was aware of them. I continued to sign, but asked my husband about them, and he told me they told him they couldn't be removed. I call BULL! You can always remove a protection plan if you don't want it. So my husband got one story and I got another. FYI, COUPLES TALK. Additionally when I was asking if after I spoke with my husband and we decided to remove them, they made fun of me... "you wanna live here without tire protection?!" And laughed. Flat out rude...feel free to "recommend" it in a professional way, but don't laugh if someone still elects to remove it. That is our risk we are willing to take and shouldn't affect you! Also, they messed up our trade in price on the document where they said we owed more even after we gave them the exact number. Now our loan has that additional amount included and we have to wait weeks to get that money back. I can guarantee these are all ways to get credit for a bigger sale! Can't remove a warranty (which CAN be removed), higher owed amount for our trade (when what we owed and what we got for the car should have been a wash...now it looks like we had to roll a loss into our loan). Finally my husband said the truck was still dirty when they gave the keys over to him. DON'T BUY FROM THEM UNLESS YOU WANT PAY MORE THAN STICKER (above t/t/l) AND JUST SALESMEN IN FOR THE SALE AND WILL DO/SAY ANYTHING TO GET YOU TO PAY MORE. More

Lathasha was amazing and took care of us from the beginning to the end. We couldn't be happier with our purchase. beginning to the end. We couldn't be happier with our purchase. More

We had our 2019 Transit breakdown and had to take it to this dealership. Van was there for 8 weeks waiting to be repaired for an EGR valve. When I finally was able to pick it up in 30 minutes it broke down this dealership. Van was there for 8 weeks waiting to be repaired for an EGR valve. When I finally was able to pick it up in 30 minutes it broke down and I had to return to the dealership. They had forgotten to put the clamps back on and my antifreeze all leaked out. I am based 4 hours away and made it home to find my fuel is leaking everywhere. Had to take to Another dealership and they said that Killeen Ford forgot to put the fuel line clamp on. This is absolutely unbelievable. They should be banned from working on any vehicle. More

Their interest prices haven’t been updated since they were bought out. This is what I was told over the phone. Also the employee who answered seemed not at all interested in that I was wanting to purchas were bought out. This is what I was told over the phone. Also the employee who answered seemed not at all interested in that I was wanting to purchase a vehicle. More