Killeen Ford

Lathasha was amazing and took care of us from the beginning to the end. We couldn't be happier with our purchase. beginning to the end. We couldn't be happier with our purchase. More

We had our 2019 Transit breakdown and had to take it to this dealership. Van was there for 8 weeks waiting to be repaired for an EGR valve. When I finally was able to pick it up in 30 minutes it broke down this dealership. Van was there for 8 weeks waiting to be repaired for an EGR valve. When I finally was able to pick it up in 30 minutes it broke down and I had to return to the dealership. They had forgotten to put the clamps back on and my antifreeze all leaked out. I am based 4 hours away and made it home to find my fuel is leaking everywhere. Had to take to Another dealership and they said that Killeen Ford forgot to put the fuel line clamp on. This is absolutely unbelievable. They should be banned from working on any vehicle. More

Their interest prices haven’t been updated since they were bought out. This is what I was told over the phone. Also the employee who answered seemed not at all interested in that I was wanting to purchas were bought out. This is what I was told over the phone. Also the employee who answered seemed not at all interested in that I was wanting to purchase a vehicle. More

Bad Place, enter at your own risk. It seems nobody knows anything, expect your vehicle to stay there between 3 to 5 days. Beware of the parts department, you be in for a surprise. But don’t take my word, ch anything, expect your vehicle to stay there between 3 to 5 days. Beware of the parts department, you be in for a surprise. But don’t take my word, check it out at your own risk. Just remember, advised was given. Customer Service Training provided on a Crackerjack Box. More

Service department is horrible. No one wants to help. All of the good people that were there, are now gone. Only the crap is left behind of the good people that were there, are now gone. Only the crap is left behind More

Ridiculously overpriced! And that's not even counting the $62 of "miscellaneous" fees they tried to add on top of the $70 for my "works" oil change. $330 for two hours of diagnosing. Almost $600 just for fro $62 of "miscellaneous" fees they tried to add on top of the $70 for my "works" oil change. $330 for two hours of diagnosing. Almost $600 just for front brakes. Then they wanted OVER $7,000 for repairs. My vehicle does need some expensive repairs, but they're charging easily over 40% from the market average. Borderline fraudulent. More

Renfi was a great salesperson. Very professional but also friendly. That was probably the easiest car buying experience I've ever had. friendly. That was probably the easiest car buying experience I've ever had. More

Too bad we don't have the option to give ZERO star to this awful place! They made us drive 60 miles after setting up an appointment for a test drive. As soon as we get there, the grumpy sales man informe this awful place! They made us drive 60 miles after setting up an appointment for a test drive. As soon as we get there, the grumpy sales man informed us that he couldn't find the vehicle, then he started convincing us to look at other vehicles. Not to mention that he didn't offer me a seat and I had to pick a chair myself from another huddle. DO NOT waste your time or if you chose to do business with them, make sure to call in advance. Also, avoid Tim O. Zero professionalism, inconsiderate but mostly disrespectful. His lack of empathy is just shocking! More

For a 2021 Mustang Shelby GT500 Base they're charging $25K OVER MSRP which is ridiculous in my book!!! $25K OVER MSRP which is ridiculous in my book!!! More

Very bad in the service department. On the day before Thanksgiving the check engine light came on. I own a 2021 Ford F150 that I purchases from Automax in April. The vehicle has 13800 miles. I met with m Thanksgiving the check engine light came on. I own a 2021 Ford F150 that I purchases from Automax in April. The vehicle has 13800 miles. I met with my service advisor and he told me it would be 7 days before the vehicle could be looked at. The day after Thanksgiving I took it to the Ford dealer in Lampasas. I was there 30 minutes. The technician diagnosed the problem and ordered the part that was needed More