Killeen Ford

Bad Place, enter at your own risk. It seems nobody knows anything, expect your vehicle to stay there between 3 to 5 days. Beware of the parts department, you be in for a surprise. But don’t take my word, ch anything, expect your vehicle to stay there between 3 to 5 days. Beware of the parts department, you be in for a surprise. But don’t take my word, check it out at your own risk. Just remember, advised was given. Customer Service Training provided on a Crackerjack Box. More

Service department is horrible. No one wants to help. All of the good people that were there, are now gone. Only the crap is left behind of the good people that were there, are now gone. Only the crap is left behind More

Ridiculously overpriced! And that's not even counting the $62 of "miscellaneous" fees they tried to add on top of the $70 for my "works" oil change. $330 for two hours of diagnosing. Almost $600 just for fro $62 of "miscellaneous" fees they tried to add on top of the $70 for my "works" oil change. $330 for two hours of diagnosing. Almost $600 just for front brakes. Then they wanted OVER $7,000 for repairs. My vehicle does need some expensive repairs, but they're charging easily over 40% from the market average. Borderline fraudulent. More

Renfi was a great salesperson. Very professional but also friendly. That was probably the easiest car buying experience I've ever had. friendly. That was probably the easiest car buying experience I've ever had. More

Too bad we don't have the option to give ZERO star to this awful place! They made us drive 60 miles after setting up an appointment for a test drive. As soon as we get there, the grumpy sales man informe this awful place! They made us drive 60 miles after setting up an appointment for a test drive. As soon as we get there, the grumpy sales man informed us that he couldn't find the vehicle, then he started convincing us to look at other vehicles. Not to mention that he didn't offer me a seat and I had to pick a chair myself from another huddle. DO NOT waste your time or if you chose to do business with them, make sure to call in advance. Also, avoid Tim O. Zero professionalism, inconsiderate but mostly disrespectful. His lack of empathy is just shocking! More

For a 2021 Mustang Shelby GT500 Base they're charging $25K OVER MSRP which is ridiculous in my book!!! $25K OVER MSRP which is ridiculous in my book!!! More

Very bad in the service department. On the day before Thanksgiving the check engine light came on. I own a 2021 Ford F150 that I purchases from Automax in April. The vehicle has 13800 miles. I met with m Thanksgiving the check engine light came on. I own a 2021 Ford F150 that I purchases from Automax in April. The vehicle has 13800 miles. I met with my service advisor and he told me it would be 7 days before the vehicle could be looked at. The day after Thanksgiving I took it to the Ford dealer in Lampasas. I was there 30 minutes. The technician diagnosed the problem and ordered the part that was needed More

John Cuellar quoted the price of a truck on a text with all the vehicle information attached. I drove from Ft. Worth. Test drove the truck. I was ready to put down a deposit. I told him I was pre-approve all the vehicle information attached. I drove from Ft. Worth. Test drove the truck. I was ready to put down a deposit. I told him I was pre-approved from my bank. He then said he mis-quoted the price of the truck. He raised the price from 42,500 to 55,000. From then on, it was lies and B.S. He talked about how honest, humble, and how he had over 3000 happy customers. Wonder how many unhappy customers never wrote a review or just did not do business with him? I called to talk to the General Manager, Jessie, at 9 am this morning, It's 2;45 pm, he hasn't returned my call. More