Killeen Ford

Horrible. 12 days to warranty replace my blown window motor. Told me 3 days to diagnose. Can't just come back later, they have to have the car for 3 days bc th 12 days to warranty replace my blown window motor. Told me 3 days to diagnose. Can't just come back later, they have to have the car for 3 days bc they can't schedule it. Because "people are late" they lost all ability to do appoints is what the manager explained to me as I sat in the line labeled "appointments" having been told a time to be there... Dispite having the extended warranty I paid over $6k for, I did not qualify for a loaner vehicle because "it wasn't serious enough" but was serious enough to have for 12 days total.... Day 4 told it was diagnosed part was order and would be in end of day or tomorrow. Day 5 no one answered phones. Had to drive out. Told car was only now being diagnosed and they had the door disassembled. Days 6 through 10 no one would answer the phone. Day 11 wife drove us out after work. Door still disassembled. Day 12 finally got the call it was done. Answered auto generated email from Ford and said I was very dissatisfied. 20 mins later I get a call from the manager, Lennon, who proceeded to berate me and said I could have had my car from day 5 to 10 while they waited for the part. I told him that was never conveyed to me or my wife and he proceeded to call me a liar and then berated me more before I hung up. I'm sorry, being out a vehicle for 12 days for a window motor. Nah nothing is going to make me happy after the fact. Same day turn around when you made an appointment in the morning 5 stars. I tell everyone how great they were 2 days in the shop 1 to diagnose, get car back at the end of the day and then another day a week later while they work on it once the part was in. 5 stars but maybe I don't tell everyone and their mother how great it was. Even throw in an over night on both ends, ok I'm over it. But 12 freaking days and they had the nerve to call and berate me on the phone after the fact. More

Went in off a Facebook add, and the hit every detail of the add and meet every thing we asked for from color to vehicle. They made me love ford again. the add and meet every thing we asked for from color to vehicle. They made me love ford again. More

Killeen Ford was great. Greg greeted us before we were even out of our car. Greg let me drive which ever vehicle I wanted to try. He did not pick the car he wanted to sell Greg greeted us before we were even out of our car. Greg let me drive which ever vehicle I wanted to try. He did not pick the car he wanted to sell me, he made every effort to find the car I would love. It was painless and fun. I left with a beautiful Edge with the interior and exterior color I really want. If you want a great car buying experience I recommend Killeen Ford. More

Blanca was absolutely amazing, she helped with everything and was very transparent. Will happily do more business with her and ford in the future. and was very transparent. Will happily do more business with her and ford in the future. More

Awesome dealership experience. Their people and deals make the difference. A must see dealership in central Texas. Their people and deals make the difference. A must see dealership in central Texas. More

Excellent customer service and support at this dealership, from the GM down to the sales team. dealership, from the GM down to the sales team. More

Excellent experience with Nick. Great guy! Overall, a very professional and speedy experience! Thank you! Great guy! Overall, a very professional and speedy experience! Thank you! More

I bought a F-150 STX in Sept of 2021 and I loved it so much that when I needed a new truck due to an accident the Ford team came through for me and I walked out or drove away with a 2 year newer than what much that when I needed a new truck due to an accident the Ford team came through for me and I walked out or drove away with a 2 year newer than what I had . I love it Thank You Ford Team . More

I was very happy with the service I received. They were very professional and knowledgeable They were very professional and knowledgeable More

James Johnson (Justice) is an awsome salesman and an overall ouststanding person. Bret did an AWESOME Job! He's definitely a 5+ on your satisfaction scale. I am extremely happy with the price I paid, overall ouststanding person. Bret did an AWESOME Job! He's definitely a 5+ on your satisfaction scale. I am extremely happy with the price I paid, and I love the the loan interest rate I was given. Super happy! More