Killeen Ford

Sales people were excellent I went there with my son to buy a car. Lovell and Samantha were our salespeople. They did a great job. I went back 5 weeks later and bought a car f I went there with my son to buy a car. Lovell and Samantha were our salespeople. They did a great job. I went back 5 weeks later and bought a car for myself. Lovell helped me with that one. The process was fast as I knew pretty much what we were looking for. They explained the differences in the cars we looked at and assisted us every step of the way. I have always found Automax helpful but this time it was great. I would never go to Connell Chevrolet as their sales people refused to assist me the one time I went there (Screw me once shame on you. Screw me twice shame on me). Price was average to good but was definitely in the market range as displayed on numerous websites for similar vehicles. More

Serive If could I leave 0 stars I would but unfortunately it made me leave 1 star. When I purchased my vehicle from this dealership, I purchased extended war If could I leave 0 stars I would but unfortunately it made me leave 1 star. When I purchased my vehicle from this dealership, I purchased extended warranty. When my sensors were not responding I took it into the dealership and they said this was not covered under warranty because it was due to a rodent which I'm not sure how they would even be able to determine if it was caused by a rodent. They have the WORST customer service. They took over a month just to diagnose my vehicle. Once the problem was found they took 1 week just to send me an estimate to send to my insurance. Now they are demanding me to pay for the work when we agreed that my insurance was paying for it. Now they are threatening me to take the rental I have and not fix my car. Even after calling and letting them know that my insurance was working on the claim. Never buy a car there or getting service because they will RUIN your car! More

service department the service department is a joke here make appointment for one thing and add other to the appointment and get told they cant look at it on this day be the service department is a joke here make appointment for one thing and add other to the appointment and get told they cant look at it on this day because we sont have a technician on duty that is capable to trouble shot the problem with my truck i will never recommend this place to buy from or have service done there More

No service Automax call you and make an appointment with you and you take your car over to have it serviced and show up an hour and a half before your appointmen Automax call you and make an appointment with you and you take your car over to have it serviced and show up an hour and a half before your appointment time and sit there for 4 hours and get no service. I would never take my car there again for service. More

Horrible Service Appointment Had an appointment to drop vehicle off and was told it wouldn’t be looked at for 72hrs and no rental provided. Horrible customer service. Had an appointment to drop vehicle off and was told it wouldn’t be looked at for 72hrs and no rental provided. Horrible customer service. More

Best car buying yet. This is the 3rd vehicle I have purchased from Automax and by far this was the easiest and best car buying experience to date thanks to Howard Dunn. He This is the 3rd vehicle I have purchased from Automax and by far this was the easiest and best car buying experience to date thanks to Howard Dunn. He was extremely patient while we chose the vehicle and it fit the needs of our family. When i go to buy another car i will be coming back to see him. More

Love my new ride Kind of a slow process but I am satisfied with my new 2018 Ford EcoSport. A little disappointed in the referral mentioned after I was done signing the Kind of a slow process but I am satisfied with my new 2018 Ford EcoSport. A little disappointed in the referral mentioned after I was done signing the paperwork. My sister and her husband are the ones whom referred me to Automax because they bought a vehicle once before from you.I was told from Aaron that the referral was supposed to be written into the deal so it was to late already to give them the 200.00. I don’t think that is right but that is fine. Thanks More

Financial papers wrong. Niece needed a car and had a budget but they convinced her to spend more and knowing her credit was shot, a co-signer was needed to close the deal. We Niece needed a car and had a budget but they convinced her to spend more and knowing her credit was shot, a co-signer was needed to close the deal. Well, the financial paperwork was totally incorrect in that they were making the co-signer the Primary Buyer and my niece as the co-signer and then the Primary Buyer was to sign a power of attorney gifting the car to the co-signer. Wrong!! Tried to call the finance dept for 2wks and never could get the person and then played phone tag for another week. Finally mailed papers back unsigned and gave car back to them!! Unbelievable!! I felt this auto dealer was more interested in closing the deal and did not care about the customer. If they had completed the paperwork correctly then they would have closed the deal but telling the co-signer whose credit score was 875 that having them listed as the Primary Buyer didn't matter and then charging them 8.25% interest was absurd! Had my niece go to a different dealer and will never again go to this dealer. More

Great Salesman, kept his words If your salesman promised something, look no more, Terry Johnson did that, he honored the contract and kept me informed the status on my 2018 Ford 150 If your salesman promised something, look no more, Terry Johnson did that, he honored the contract and kept me informed the status on my 2018 Ford 150. Except for minor issues, just don’t leave stuff in your vehicle. Definitely be back doing business with T.J. and Automax, just can’t say the same thing with part dept though. More

Really worked for our family We went to a dealership down the street looking to trade in our truck for a more cost effective fuel efficient vehicle. The numbers they quoted us we We went to a dealership down the street looking to trade in our truck for a more cost effective fuel efficient vehicle. The numbers they quoted us were ridiculous so we came in to Automax Ford and William met us right out front and took the time to ask what we actually wanted and what worked for our family. He showed us a variety of vehicles and we were able to narrow down exactly what we wanted and ultimately we bought our new car because we got a very fair trade in price for our truck and a great price on our new vehicle! We've had it for a couple weeks now and we are SO happy with our purchase. More