Killeen Ford

Beware, dealership sells defective new trucks Please improve on providing defect free trucks to dealerships. I was proud of buying my first used F150 2013VIN: 1FTFW1CT0DFB19562, but the new one I Please improve on providing defect free trucks to dealerships. I was proud of buying my first used F150 2013VIN: 1FTFW1CT0DFB19562, but the new one I recently purchased F150 2017 XLT VIN: 1FTEW1CG4HKE36238 was defective. This completely ruined my whole purchasing experience of counting on a reliable vehicle. Now no matter what comes to mind, friends and people at work tell me I should have bought something else instead of a 'Fixed Or Repaired Daily' vehicle. I understand factories are not perfect and 100% perfection off the assembly line is unrealistic. As a full time Army Officer I need a reliable vehicle not just for myself but also for my family, especially when I am deployed. Still after everything, it is what it is, and feel the way I feel, because of the defective "brand new" truck I purchased. Like I said, the dealership staff was still great, I just wish I purchased the faithful 'steed' I imagine when looking at Ford commercials and advertisements. It's not that do not want to recommend anyone, its that I can't based off my experience. The reasoning of deciding on good for commitments is because the only commitments I have now Is a car loan and a loaner truck the dealership let be borrow. The reasoning for neither agree or disagree is because if I shared my recommendation it would sound like, "you should trade your old truck into Automax, because they will sale you a defective brand new truck. But do not worry, they will let you borrow a loaner while it is getting fix in their shop". I think this would be unfair to the sales service team who assisted me. I did return to speak with Tim who said he could work with me to exchange my vehicle for the same or better vehicle I had and that he would run numbers to make it work. I was okay with that and made it known that I would take the same version I had or an upgraded version and then I went back to work that evening. The next day I went back to the dealership to speak with Tim, but instead spoke with James. The conversation was mostly story telling from James of how great Automax is and what Automax has done for customers in the past. Then we talked about what my situation currently is. I purchased a new truck with multiple defects which later, after two week in the service shop comes out to be a wiring harness. The wiring harness is on backorder until Mid December. I said that I returned the truck the next day after I purchased it and wanted it exchanged if it cannot be fixed. I stated this to Jaime and he said Tim Ward would have to make that call. After I explained this to Tim and then James and even the person who sold me the truck Jaime, the best the company can due is provide me with a loaner truck and tell me to wait for the part. I was told by James that it would not make "business sense" for the "new truck" I purchased to be exchanged to the same or upgraded model due to the value of the truck being more than $5,000 less than what I purchased it or because the repair part is on backorder until Mid December. This blew my mind, because the Truck has 68 miles dealership since the 16 OCT 2017. I purchased the truck on the 14 OCT 2017. Today I spoke with Michael from Automax. He stated that I was in the best possible situation Automax could put me in and that my situation, "Is what, it is". I bought the .027% defective truck off the assembly line that is defective. Even though Automax does routine maintenance on the vehicles in the lots, they do not make the trucks they sale, that is the job of the manufacturer warranty. It was then relentlessly told to me that they are in the business of selling trucks, not making sure they work at time of sale. My case number is CAS-13393415-J7M0K6. Judy Rizzo is the person who is working with me. She calls and she answers my calls, but their is little to nothing she is able to do. Please agree to allow me or any customer return a defective vehicle back to any dealership without question if the vehicle has defects. Please agree to allow me or any customer exchange a defective vehicle back to any dealership without question if the vehicle has defects for the same or upgraded model, without additional charges. Please agree to allow me or any customer exchange, return, or terminate a loan if the new vehicle has a part on backorder for longer than 30 days if the new truck doesn't 100 miles on the odometer. More

Rude, Unfaithful, Deceiving Do not buy a vehicle from Automax Ford Killeen dealership. Read my full review on why? Day 1 I went to look to purchase a vehicle for my business. I w Do not buy a vehicle from Automax Ford Killeen dealership. Read my full review on why? Day 1 I went to look to purchase a vehicle for my business. I was introduced by Alisa the sales agent to help me find a vehicle. She was very thorough and willing to do what it took to make the sale. When it came time for negotiating she was confident that she could get the sales manager to get to my offer. After few times going back and forth, the sales manger went down few hundred dollars but was not close to my price point. I decided to walk out of the deal but Alisa was confidant that she can still work with another manager and get it to my price point. I gave her the benefit of the doubt . After doing more research on the vehicle I noticed it would be a perfect fit for my business. So Day 2, I decided to revisit the dealership to see if they would come down on the price they offered on Day 1. I asked to speak to Alisa and they told me "she does not work here anymore" and her deal that I was making was unassigned, meaning any other sales agent can take her sale. I asked the new sales agent Patrick to pull up the info on the price we worked on from Day 1 and he told me they "destroy" that information for security? How do you destroy something that is considered on going. So the sales department claimed they did not have the negotiated rate documents from Day 1 and were not willing to look for it. I renegotiated with them again and going after few time back and forth we came to an agreement with my trade in vehicle. I asked to show the final numbers and they failed to do so until it was time to do financing. Once they finally showed me the numbers, I realized the offer was $900 more than the Day 1 negotiated offer. When I tried to explain this and since they "destroyed" the proof, the sales manager Craig who was pretty friendly at time of negotiation became very rude when I called him out on the price form Day 1 offer by hinting the financial agent to cut the deal with his hand gesture, by sliding his had by his throat and walked away with frustration. Since I spent all this time on the deal and really wanted the vehicle, I decided to move forward with the purchase. Side note, the financial agent Charles is one of the best person working there. He was a pleasure to work with. Day 3, after purchasing the vehicle, I got a phone call from Alisa congratulating me on my purchase? They told me she was not working there anymore. To show negligence during the sale process, they lied to me about their sale agent and gave her hard work commission to another agent who just fell in at the right place at the right time and while doing a switch and bait on my deal. So the Automax Ford of Killeen, TX is rude, unfaithful, deceiving to their customers and their hard working sale agents as well. This is why they get a 1 star review from me. Even tho they do not deserve any star in my opinion. Few small but important things to note: When asked to see the car fax and get info on the history of the vehicle and owner, they went around in circles and never gave me the information I requested, rather I had to do my own research. I asked for a second key fob, I still have yet to get it. I had less than quarter tank gas left in the vehicle when I drove off their lot. Didn't realize until I got home. Be ready to stand in their show room as your making the deal, no customer courtesy to ask you to sit at a sales agent desk while negotiating especially when someone is purchasing a vehicle at over $40,000. These guys do not negotiate, so if your looking to get a deal and want good customer service where their sales agent are appreciated look elsewhere as I do not recommend anyone buying from Automax Ford Killeen TX. I hope this review will help you avoid what I went threw and know what to expect if you decide to shop at this location. It takes a lot for me to write a bad review as I am in the customer service business myself but this was an easy decision. Not recommended, look elsewhere in the area. More

Outstanding customer service Great customer service it's really appreciated Terry and Charles thanks for the great experience. I came in knowing I wouldn't get approved knowing my Great customer service it's really appreciated Terry and Charles thanks for the great experience. I came in knowing I wouldn't get approved knowing my credit was fair and all around had the look of defeat upon my face. That didn't stop Terry from making things happen I was approved through my bank and was able to leave with a 2017 ford fusion se. Charles made the paperwork fast quick and in a hurry all smiles on both ends. Truly incredible thank you Terry and Charles in assisting me and sharing this wonderful experience. More

Great customer service Pulled up to dealership Freddy was there to serve us. We was in and out in no time. His hospitality was great. Thank you forbour new car! The service Pulled up to dealership Freddy was there to serve us. We was in and out in no time. His hospitality was great. Thank you forbour new car! The service was great the show room was clean. This is the third vehicle we bought from Auto Max. Will be dedicated customers. More

Thank you Automax I purchased a vehicle in August from Automax. Terry Johnson, Bobby Boulanger and Tim Ward were very professional, courteous and answered all my questi I purchased a vehicle in August from Automax. Terry Johnson, Bobby Boulanger and Tim Ward were very professional, courteous and answered all my questions without any problems. I was very pleased with the way the process went and them getting finance options worked out to fall within my budget. This week, I discovered having a bad battery and it needed to be replaced. I contacted Terry Johnson in sales; and with the help of Tim Ward; without hesitation, my battery was replaced. I’ve heard lots of stories about Automax; and as a Veteran I must say I’ve had nothing but great experiences with Automax. For that, I will recommend and continue to do business with them!! Awesome people to see if you’re looking to purchase a vehicle!! More

Great customer service Terrie is serving his customers with a smile and makes sure he gets you the best price I would refer him to all of my friends and family Terrie is serving his customers with a smile and makes sure he gets you the best price I would refer him to all of my friends and family More