Killeen Ford

Upset customer I just recently made a review regarding my horrible experience with the service advisor Ben however it was removed by whoever controls the reviews. So I just recently made a review regarding my horrible experience with the service advisor Ben however it was removed by whoever controls the reviews. So once again I would like to express my concerns for the customer service I received from Ben who was constantly rude to my wife & I. He was nonchalant and lacked information. More

Slow as xxxx I waited here for about a hour before I was helped . They kept calling for someone but no one came to a hour later people was walking around and didn' I waited here for about a hour before I was helped . They kept calling for someone but no one came to a hour later people was walking around and didn't not acknowledge me...... The worst service ever More

New car purchas Hands down the best service and buying experience I have ever experienced. My saleswoman, Michelle Frankovic went above and beyond to help get me and Hands down the best service and buying experience I have ever experienced. My saleswoman, Michelle Frankovic went above and beyond to help get me and my family of six into a new 2017 Ford Explorer. They gave me a great trade in value for my 2013 Kia Optima. Michelle worked for two days non stop to insure that I was able to take home the vehicle without any issues and also was able to keep my payments within my price range. I could not have asked for better sercive, hospitality, professionalism and honest answers to all my questions. Thank you again Michelle Frankovic and Ford Automax for the wonderful car buying experience and making life easier for my family. I strongly recommend anyone in the market for a new/used vehicle visit Ford Automax and ask for Michelle she won’t let you down. More

New Service Center; Same Terrible Service I brought my Truck in for Services. Easy oil change and tire rotation with a Multi-Point Check. I informed sales that the windshield wipers needed rep I brought my Truck in for Services. Easy oil change and tire rotation with a Multi-Point Check. I informed sales that the windshield wipers needed replacing and enforced it even more when I dropped the Vehicle off. Needless to say it rained today and when I needed the wipers the most nothing but issues. Safety Related item that was identified and not taken care of. That's a good reason not to return. More

Be Extremly Cautious when Buying from Automax! Be extremely cautious buying from Automax of they will rip you off any way they can. Make sure nothing is missing from the Standard Features. Be extremely cautious buying from Automax of they will rip you off any way they can. Make sure nothing is missing from the Standard Features. More

Really bad dealership! I found the vehicle I wanted on the internet. Their webpage showed the MSRP, The Discounts, the Automax price, an extra $2,000 discount And the VALU I found the vehicle I wanted on the internet. Their webpage showed the MSRP, The Discounts, the Automax price, an extra $2,000 discount And the VALUE PRICE AFTER $7,500 in discounts. The sales representative told me that the price was $2000 higher because the Automax Price already included the $2000 discount so the extra discount has to be added back! We argued for about five minutes and I walked out. Detailed Pricing  • Payment Info  • $46,090 MSRP1 • -$3,648 Price Difference • $42,442 Automax Price • $2,000 Discount • $40,442 Value Price • $500Ford Qualified Offer (2017 Farm Bureau Association eCertificate Offer) • $500Ford Qualified Offer (2017 First Responder Bonus Cash) • $500Ford Qualified Offer (2017 Military Appreciation Bonus Cash) I also Qualify for this one! This is my fourth (4) bad experience with this dealership. They should be put back in the Black List. Ford Motor Company should do something about this dealership. The BBB lists The Whitis Group Ltd.(Automax) with a D- (they list Johnson Brothers with an A+) Automax has a large selection of vehicles. Chances are they will have what you’re looking for. But they are going to rip you off. You're better off going to Johnson Bros Ford. Especially if you want to pay the correct price. I've purchased vehicles from both and can tell you from first had experience Automax is not out for your best interest. More

New service building does not change service I dealt with owners and managers to get vehicle repaired been there 5 times . The ownership talk down to you they just don't care I dealt with owners and managers to get vehicle repaired been there 5 times . The ownership talk down to you they just don't care More

Went for a tune-up with no issues I bought my car in for a tune-up and spark plug change. When I got it back engine light came on and it was running bad. They said what was wrong, I pa I bought my car in for a tune-up and spark plug change. When I got it back engine light came on and it was running bad. They said what was wrong, I paid for it but did not fix problem. Long story short I paid $1500 to install Head Cylinder with gaskets. They said they gave me a discount but still charged me for work that did not fix problem and new spark plugs that were under warranty. More

Service Department is questionable at best 18 Jul 2017, I made a trip to this dealer to have some break work completed. But, I really think this place is more about making money than any 18 Jul 2017, I made a trip to this dealer to have some break work completed. But, I really think this place is more about making money than anything else. I had already been told by Firestone that my left rear rotor was warped, so decided to have it taken care of. I left my truck with a request for a estimate prior to any work. They decided to do a complete brake check, which is not what I requested. I just wanted a new rotor and a rear brake job. They called and told me all 4 rotors were warped, and they could not be turned, The told me the cost was $650. I was also told I had to pay $51 as an estimate fee, if I did not do the work with them. I just did not believe them, so told them I would get my truck and take it elsewhere. I arrived 45 minutes later, and the truck was still in the back, wheels still off. Another 45 minutes and I finally got my truck back. In the meantime, I want to make it clear the two ladies at the cashier desk, were very nice and one even took extra effort to get them working on giving me my truck back. The Service tech, a female could have cared less. While waiting, a gentleman, who turned out to be the service manager stopped to speak with me. I told him the issue, and as the truck was being brought to the front, he explained that the rotors may be too thin to turn. He also informed me warped rotors are a problem with F150's , He then informed me that rotors are about $200 each for my truck. Wait a minute it that is the case how is my estimate only $650 with rotors and brakes something doesn't add up. Frustrated with these people, I took my truck to Break Check. Mind you I don't have much trust in Break Check due to past experience with them and the way the try to pressure you into the work. I learned by Break Check that yes all 4 rotors were warped, this is a problem with Ford trucks. But they were able to turn my rotors and do a break job for $650. The offer a lifetime warranty on all break parts. Ford only offers 2 years. My truck is 7 years old but only has 39,800 miles. So anyone with any car knowledge knows that a break job with this few miles is just not the normal thing. While I did save money I still am not to elated with Break Check, because I have read that they use substandard pads that wear quickly, so I will wait and see. In the meantime, I will purchased new after market slotted and drilled rotors and pads for the next break Job. You know it is really bad when the Ford dealers people make the decision for the customer, ( ie, new rotors vs turning them). Another problem is while I did not have to pay the $51 estimate fee thanks to the service manager, if they had told me up front about this fee I would not have gone there to begin with, as estimates are given for free in a number of auto maintenance facilities in Killeen. Finally, I still don't get the $200 for each rotor, as per the service manager, and the estimate was for $650, I mean really, my addition tells me that $200 x 4 is $800 just for new rotors, what was the $650 estimate for the break shoes, and labor. I need to take my own advice and stay away from this dealer, as I really don't think they are honest or know what they are doing. More

Terry Johnson Me and my fiance came and we first were unsure on getting a car, didn't want to get our hopes up but, we were denied a loan due to credit, so we left. Me and my fiance came and we first were unsure on getting a car, didn't want to get our hopes up but, we were denied a loan due to credit, so we left. An hour later Terry Johnson gave me a call and apologized and asked me if I could come back and make things right asked what happened and see if we could work something out, And We did and Terry J. made an unforgettable experience and by the end of the day I left the lot in a brand new 2017 Ford Focus. Without Terry Johnson I'd still be driving a car I didn't want anymore and I thank him for that. More