Killeen Ford

Awesome customer service Billy goes way above and beyond to ensure customer is happy, also great fast quality work. They worked with my extended warranty company to provide re Billy goes way above and beyond to ensure customer is happy, also great fast quality work. They worked with my extended warranty company to provide repairs even when warranty played games, end result happy customer. More

Great help James B is a great help honest and easy going ask for him he works in the Ford store !! I wanted a good low miles truck and all the options and he got James B is a great help honest and easy going ask for him he works in the Ford store !! I wanted a good low miles truck and all the options and he got me what l wanted for 100 dollars a month less then I thought great truck and a great deal!! More

Check your paperwork Went in to trade in my Camaro for a new Mustang with a huge dicount posted on the windshield and on the net, but once the deal was in front of me for Went in to trade in my Camaro for a new Mustang with a huge dicount posted on the windshield and on the net, but once the deal was in front of me for sure the $5000+ rebate was not on the paperwork. I would call that a false advertisment, plus the only deals wthT were shown to me were outrageous!! 14% and you tell me this is the best you can do? And they get paid for that? They are driving buisnes away, the Mustang was $36000, left the place and traded in for a $46000 Camaro across the street for the money I was expecting to pay for the Mustang, feel sorry for the sales guy having their business walking away to competiton by incompetent finance staff More

Do I have "stupid" written across my forehead? I must have stupid written across my forehead because that's the way the "manager" (Nory) treated me. I've brought and traded more vehicles than the n I must have stupid written across my forehead because that's the way the "manager" (Nory) treated me. I've brought and traded more vehicles than the number of years this guy has sold cars I'm sure, but he seemed to think he was the only one that knows anything. I feel bad for our salesperson, William, as he was a super nice guy and we took a lot of his time. Once his "manager" started talking, we knew within 3 minutes we didn't want to deal with him. More

Automax Ford in Killeen, TX exceeded expectations My wife Christine and I on Thursday, 2 March 2017, found a used 2008 F350 King Ranch 4x4 crew cab DRW in the Auto trader internet site which listed ve My wife Christine and I on Thursday, 2 March 2017, found a used 2008 F350 King Ranch 4x4 crew cab DRW in the Auto trader internet site which listed vehicles for Automax in Killeen, TX. We called Automax and Daniel V took the call 5 minutes before closing time. The unit was just taken in as a trade-in and had not gone through their service center yet. We drove from Albuquerque, NM to Killeen, TX on Saturday to see the truck before our Monday delivery. The service manager came in and said that the 2008 had too many issues and gave us some options. This is when we met Sales Manager, Robert Smith who was in the control room with the Owner Bradley. Robert met with us at a front desk and an employee drove another vehicle around that also had just been traded in. It was a 2013 F350 4x4 crew cab DRW but needed to go through their service process. We agreed on a price with the truck to be serviced and ready for the road before delivery. Robert and I shook hands to confirm the deal. Diesel truck owners seem to be taking off their Diesel emissions systems a year before they need a Texas State Emissions sticker here in Texas and then trade in at the last minute. It took till 1400 Thursday, 9 March for the 2013 to be ready for delivery and we took it for a test drive with head mechanic Thor and sales manager Robert who came in on his day off to make sure the vehicle was ready and delivered. Christine and I drove to El Paso, TX the 1st night, then to Phoenix, AZ for the next 2 days where we bought a full size camper for our new used truck. We drove back to Albuquerque, NM with the camping package and the truck ran strong. We are very pleased with the professionalism that Automax showed my wife and I. Thank you, Bradley, AG, Tim Ward, Robert Smith, Daniel V, Lance Chaney, Martin Franklin, Bill Connor, Mechanic Thor and his apprentice and everyone who helped in this purchase. More

Tony Maciel Quentarius was very helpful and professional in helping me find a good vehicle for my son. The only reason that I give it a 4 star is because of my p Quentarius was very helpful and professional in helping me find a good vehicle for my son. The only reason that I give it a 4 star is because of my past experience in dealing with the service department with my Ford truck. More

Happy. Came in looking for a car and left with a great deal on a 2014 Dodge Charger. Timothy White made the whole experience great and y'all have earned a li Came in looking for a car and left with a great deal on a 2014 Dodge Charger. Timothy White made the whole experience great and y'all have earned a life long customer! More

Great Car Buying Experience I recently purchased a low mileage 2016 Chevy Traverse through the USAA car buying program, and worked with Timothy White. Timothy was most helpful, a I recently purchased a low mileage 2016 Chevy Traverse through the USAA car buying program, and worked with Timothy White. Timothy was most helpful, and made the experience very easy and pleasant. More

Excellent service. Over the last couple of weeks I have had the opportunity to meet Mr. Frankie Garcia, who took care of me when I brought my car in for service. Franki Over the last couple of weeks I have had the opportunity to meet Mr. Frankie Garcia, who took care of me when I brought my car in for service. Frankie is the most polite and professional service representatives I have ever met. My concerns were his concerns. He kept me updated on the status of my vehicle at all times. Kudos to Frankie. I also got to meet my mechanic, Mr. Mike Nino. Nino took very good care of my car. He also was able to ride with me so he could hear what was causing me concern about a noise. Now I get in my car with confidence knowing I will not have the problems I had before or if I do, Nino will be on top of it. These two people are well deserving of recognition for going beyond the normal expectancy of their job. More

Good service and left with a great car. We found our vehicle of choice through USAA's car buying program and purchased it from Automax in Killeen, TX. Kenneth Whiehead was our salesman and h We found our vehicle of choice through USAA's car buying program and purchased it from Automax in Killeen, TX. Kenneth Whiehead was our salesman and he did an excellent job; he was responsive and allowed us the freedom to check out the vehicle without standing over us or hounding certain features, etc. Overall, I would work with him again. Because we had financing through USAA we did not work with the finance dept. at the dealership. The manager we briefly worked with was a bit pushy on this subject, starting out with "Well, I'm not going to bash USAA but..." though he did back off when we made it clear we were not interested in financing through the dealership. The finance guy we worked with for finalizing the paperwork was great, though I cannot remember his name. On a different note, the business cards that involve a brief conversation between a woman, a man and salesman are sexist. It's 2017. You can and should do better. More